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“Lovely hotel but service is inconsistent”

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Hotel Les Jardins de l'Agdal
Ranked #206 of 499 Hotels in Marrakech
Reviewed April 6, 2014

We stayed in this hotel in February 2014 for a five day break. The hotel is a taxi journey to the Medina it is around £5 but the price goes up if it is getting darker. The hotel never provided transport every time we asked it had finished for the evening. The room was lovely, bright and clean and overlooking the pool. We did have a room overlooking a building site initially we asked to move and they said it would be an extra 100 euros but we then asked our rep and was moved straight away. The hotel was only a third full so I am not sure why they couldn't have done this initially but the young girl on the desk wasn't helpful she was abrupt and just seemed to want more money. We did eventually find a receptionist in a managerial position whose service was outstanding.
There was a day when there was a power cut, so that evening we couldn't shower or go out. We was offered a small tea light candle each when we went to the reception.
The breakfast was inclusive with our holiday, whilst the variety was excellent asking for toast and coffee is a bit hit and miss. Firstly the language is French so if you speak French you will be served first, also they may or may not turn up with your order they may just disappear and then you will have to ask someone else. We worked out which waiter we could rely on by the end of the holiday.
When ordering drinks at the pool side we always had to go back and remind them, we actually gave up with this service. We did go very early in the season so they may have been short staffed.
We did however have a lovely break and it is well worth the visit I wouldn't have all inclusive there are many eateries in the Medina

  • Stayed: February 2014, traveled as a couple
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1  Thank Sarahbakescakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 - 187 of 1,054 reviews

Reviewed March 26, 2014

We spent 10 days in this modern well designed hotel. It was excellent though half empty. The swimming pool is huge, heated and beautiful.
The food is varied with good choice and well cooked. The main language is French though a few staff can speak some English. We booked half board at a very reasonable price.

Room Tip: Get a room looking in on the Swimming pool.
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  • Stayed: March 2014, traveled as a couple
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1  Thank Retepetat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

This is a lovely hotel out of the chaos of Central marrakech. My friend and I stayed for one night after a days horse riding and were looking forward to a massage, unfortunately the spa was fully booked even though the spa looked empty and there didn't seem many guests in the hotel. On the plus side, the room was beautiful, the beds were incredibly comfy and the hotel staff were friendly and helpful

Stayed: March 2014, traveled with friends
Thank NinaC1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014 via mobile

My partner and I spent a week in this hotel as a quick get away to celebrate my birthday.

After only a short time researching hotels and places to stay, this hotel struck us as a beautiful option and, we hoped it would deliver as nice a break as we expected. We were not disappointed at all. Many hotels can look good in pictures and sound fantastic, but the reality can be so very different. This is certainly not the case here.

The hotel itself is beautifully presented, built and decorated. The rooms are spacious, traditional, luxurious and, most importantly, very clean.

The staff are impeccably polite and, despite English being a second language in Marrakesh, the majority of staff speak English with impressive aplomb. Sadly, our French was 'ropey' at best, but we had no issue with a communication barrier, and that was solved by staff ability to work with us and our deficiency ha, ha.

The restaurants within the hotel are fantastic. The traditional Moroccan restaurant is stunning, the food is excellent and reasonable in price, bearing in mind that it's a hotel restaurant.

The French restaurant is very expensive and, being the general restaurant for the hotel, is much bigger and not as intimate. It is a buffet-based service which is done as well as such things can be expected. Breakfast is a general affair, with a good selection of dishes, but, in the evening, when it is at its expensive best, the food is especially French, all beautifully prepared and as artistic as it is delicious. You do certainly pay for it, though.

The pool was fabulous, massive and clean. Given the time of year, not so warm, but in the hotter months, that wouldn't be an issue.

We booked everything independently, so transfers were not included. If you are in the same boat, expect to pay around 175-200dr to get from the airport to the hotel after 8pm, 100dr in the day. We used the taxis outside the hotel to get around, again, in the day, the market was around 50dr in each direction, after 8pm around 75-100dr.

Overall, the hotel was stunning, clean, very well staffed and really contributed to our holiday. I have, and would, recommend this hotel to all.

Stayed: February 2014, traveled as a couple
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014 via mobile

The rooms where loverly and the huge hotel area was made in very tasty marrocian style. The breakfast was various, and everyone could find something they liked. We tried the buffet for one night and found it overpriced. Afterwards we found that there are two other restaurants here.. The staff is friendly, but a bit unattentive. We used a mix of english and some french and it worked fine. Lovery, huge and heated openair pool made the stay!
A little minus was the loud music the staff put on in the poolarea while arranging aquagym and other stuff.
All in all; a great stay!

Stayed: February 2014, traveled with family
Thank Marianne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2014

I got back last night from a week at les jardins de l'agdal. I was so sad to leave. We had a perfect week there without a cloud in the sky. This really is a 5* hotel. From the moment we arrived to the moment we left the staff could not do enough for us. Our room was lovely with a small private garden. It was cleaned beautifully every day. The outdoor pool is heated so it was a real bonus to be able to swim in February. The pool area is lovely with an attendant getting you towels and anything else you need. The animation team are friendly but don't intrude. We loved the breakfast - there was so much to choose from - all of it really fresh. There is a free bus to the medina which was really useful for us as we went into the town most days.
Overall we had a perfect holiday and I cannot fault the hotel at all.

Room Tip: If you don't go for a pool view ask to overlook the tennis courts.
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  • Stayed: February 2014, traveled with family
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1  Thank sarafran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

We took 2 rooms on the ground floor that had very easy access to the pool area and relaxed there in the sun for 2 days! Rooms were clean and comfortable.
The breakfast was delicious with a big variety.
Close to the hotel, u have the 555 club and 555 tapas bar and also the pacha and It's only a 10 minutes drive to the Jamee fna.
The only downside is the housekeeping knocking on the door and entering the room at 8 am, so make sure to put a do not disturb sign or else they will wake u up !

Stayed: September 2013, traveled with friends
Thank Dania H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Les Jardins de l'Agdal

Address: Avenue Mohammed VI | Avenue Mohammed VI, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #206 of 499 Hotels in Marrakech
Price Range: $84 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Les Jardins de l'Agdal 4.5*
Number of rooms: 258
Official Description (provided by the hotel):
This 5-star hotel and spa is located in central Marrakech, a 10-minute drive from Menara Airport. It offers a fitness centre with a hot tub, and a garden with solarium. The air-conditioned guest rooms at Les Jardins de l'Agdal Hotel & Spa have a traditional Moroccan décor combined with modern features including a flat-screen TV. All rooms feature a contemporary seating area and a balcony with a view over the garden or the outdoor swimming pool. Les Jardins de l'Agdal features a restaurant with Arabic décor serving traditional Moroccan cuisine. The hotel also has a bar featuring a fireplace, in use during the winter. Breakfast is served every morning. The spa at Les Jardins de l'Agdal Hotel offers a hammam and heated indoor pool. Beauty treatments are on offer upon request. Agdal Hotel also features a nightclub called CAT. With free parking on site, this hotel is just 5 km from the famous Jamaâ El Fna Square. Free Wi-Fi connection is available in public areas. Agdal is a great choice for travelers interested in hot weather, sunshine and friendly people. We speak your language! ... more   less 
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