Upon arrival to the Riad, we were greeted by Mohammed, who did his best to make us feel welcome. We were informed that Henri, again, wasn't present at the riad and was back in France. I wouldn't mind this but we had already emailed with concerns prior to the visit and were assured that it would be all fine. We checked into the riad room, which was small but sufficient as well as tidy before heading for dinner, which was good too! The next morning we awoke early and were served a delicious continental breakfast and met Henri's wife who did her best to communicate in English. All was fine. However, after a day out walking the sooks and eating a meal, my fiancé became ill during the night with severe sickness and diarrhoea. Telling the staff the next morning, we overheard them mention the fact that we had vodka in our room, which we did, but she wasn't drinking it! The assumption was cast that it was down to this! Unhappy, we asked for new towels etc. Upon return to the riad later on in the day, where my partner had spent all day on the terrace suffering still, the bathroom had not been cleaned and the floor was still dirty. I cleaned it myself! I'm not usually one to complain so just got on with things. However, I did feel the service lacked genuine concern for guests and was impersonal. Another issue was that complaints from previous posts such as smashed plant pots on the terrace and dead plants, hadn't been addressed. It seemed that the riad ran itself and staff provided a door service. This is just an opinion of course, but previous riads, cheaper in price, provided a much more genuine care for customer satisfaction. The staff seemed to step up the service when Henri's wife was around but this wasn't consistent. I feel slightly let down and would avoid in the future. It was awarded a trip advisor award in 2012. To be honest, I don't see why.
- Official Description (provided by the hotel):
- Riad Awa is located in the south of the Marrakesh medina, in the Kasbah district.So it is next to the Royal Palace, the Saadian Tombs, and it is situated near the Bahia and Badi palaces.The owners, Martine and Henri, will welcome you in this contemporary place, made with all Moroccan handcrafted resources.The guesthouse is composed of 6 bedrooms which are very different ones from the others, but all are equipped with : bathrobe, hairdryer, body products, reversible air-conditioner and wifi. ... more less
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- Also Known As:
- Riad Awa Hotel Marrakech