I was booked into this hotel at the beginning and end of a trek in the High Atlas Mountains. Frankly I found the standard of the Riad Mogador to be appalling.
The general décor of the bedrooms was quite shabby with dirty, chipped walls, “patched up” paint work and smeared mirrors. Both the rooms in which I stayed were long overdue for a complete redecoration and refurnishing – as were, I suspect, the other bedrooms. On visiting the restaurant – a rather drab, uninteresting place – I noticed many of the cups were chipped or cracked. At breakfast on one occasion I was about to drink coffee from my cup when I noticed a lipstick smear on the edge of the cup.
On my return to the hotel on 16th September I had reported to reception that the telephone in my room was not working. This was not rectified and consequently, whenever I wished to contact reception, I was obliged to descend three floors to do so.
On the morning of 17th September, at 10:00 am I left some items of clothing at reception to be laundered. I was told they would be ready by 10:00am the following day. Despite several visits to reception after this time the laundry was not returned to me until 12:30pm on 18th September
Unfortunately it was not until my final morning that I noticed that the bed linen was soiled with what appeared to be specks of dried blood.
I drew the attention of the reception staff to these shortcomings but my protestations were met with an air of indifference.