Taxi driver was late and grumpy to start with but upon arrival everything was great although the riad appeared to be in the middle of nowhere, Nice warm welcome lovely looking place although when we advised we didn't require meals or a guide we could tell they were put out. Got to the room all looks lovely. Hot water tap didn't work in the room and if you use the shower, toilet or sink you get a putrid smell of sewerage engulfing your room. Upstairs on the terrace once again all looks beautiful but the towels and sunbeds smell of cat urine so it's not all that relaxing plus they have 12 rooms and 6 sunbeds so if it's fully booked you'd have a job to get a bed cat pee or not!
Day two we paid by cash in euros which was on the invoice after adding the tax up 3 times on her phone calculator the lady on the front desk came to the total which we had worked out before we arrived. She checked the money at least 3 times struggling to add it up eventually agreed it was all there printed a receipt and signed it. more than 24 hours later she comes over to say the amount we gave was out by 20 euros and bought over some cash, Now I handed over the money all in 50 euro notes plus 1 x 20 the cash she bought over was a mix of twenties and tens so after pointing out I didn't pay with small notes she went back into the office with what looked like the manager and tried to add up the money they had in the office again she then came out again and said it's actually 30 euros short. Now I am a million percent sure the money we gave was correct and so was she after checking it several times. I have never known anywhere that would come back a day later and say it is short after anyone could of pocketed the cash. For the next few days there was a horrible atmosphere at the Riad which if I'm honest put a dampener on the holiday. There was a large group in the previous night so the mistake could of been made there but as they had checked out it was aimed at us. Now it's not a lot of money but it's not the point.
It's in the middle of nowhere and the alleyways you have to navigate by foot once you get out of the taxi are intimidating when it's dark as they are full of male youths hanging around in big groups.
You don't get a key to get in you have to be let in. We were left waiting outside one night after ringing the bell several times in the dark surrounded by gangs.
It's noisy there is music blasting out until 11-12pm every night which is no good if you have to be up early for a trip.
After being in the pool we put swimming shorts out to dry which doesn't take long in the heat we were told to remove them as it spoils the ambience yet a massive rug being aired out and dangling off the same place all day is not.
Breakfast gets boring after day 3 although it is nice and the lady cooking it is lovely!
No fridges in the room.
Sheets and towels were changed after 8 days...The day before we went home!
Rooms aren't very private.
Not really a place for kids any small sounds just echoes about so it's noisy when kids are there.
Showers aren't very good no pressure water just trickles and to top it off on the last day nobody was about to do breakfast before 8am and we ordered the taxi on the last day via the riad which is 20 euros each way. He didn't bother to turn up which could of meant missing the flight so we walked into the medina with our heavy cases and got one for less than half the price!
The place seems to me to be all fur coat and no knickers. We saw plenty of other Riads and hotels for the same price in better locations and I doubt they try and rip the customers off!!
The riad itself is beautiful and the kitchen staff and cleaners work their backsides off but so much lets it down...
- Official Description (provided by the hotel):
- The riad Pachavana is a charming residence, which is also one of the most picturesque and the oldest of the Medina Riad Pachavana is a traditional Moroccan house, combining luxury, calm and voluptuousness. ... more less
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- Also Known As:
- Riad Pachavana Hotel Marrakech