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Novotel Marrakech Hivernage Hotel
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Reviewed July 26, 2010

Average hotel with very average staff, as a non speaking French person it was difficult to communicate with any of the staff if you had any issues. Firstly the breakfasts were great served from 8 till 12 on weekends and 8 till 11 on weekdays. The room was ok, we were hardly in it, but be aware there were no balconies so you can’t chill and have a glass of wine in the evening. Alcohol is really expensive in the hotel probably due to the fact that the hotel is mostly catering for Muslims holidaying and not the British market (yet). The pool is small and very busy; the hotel has a high turn over of clients which is interesting and annoying at the same time, beds are a huge issue if you want a tan, no cushion covers for 4 out of 7 days - due to dry cleaning - makes you wonder, I think they were just lazy or cheap. The pool guy was disinterested in independent western women with 2 kids so we just circumvented him and when straight to the manager, who was polite but very slow in dealing with our issues.
The hotel is in a great area 15 mins walk to the main square.........but my advice is if you can afford is book the Sofiotel across the road and get the pool of your dreams and reception staff who know how to do their job, it really isn’t that much more expensive! I know I will if given the choice again and I will be back just not to this hotel.
To this hotel a taxi from the airport is no more than 200 and the horse and buggy should be about 50 into the square, you can get a petit taxi to the main supermarket for 30 each way and that’s where to get your wine – chilled in the fridge provided and above all take Imodium - and try Chez Chegroni north west of the main square and enjoy the senses overload which is Marrakesh.

  • Stayed: July 2010, traveled with family
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Thank ella065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2010

we had a wonderful time at this hotel. The breakfast was excellent. The location was ideal - quiet but within walking distance of main square and shopping areas. The Manager was First Class - when my daughter had difficulty retrieving her school homework on the computer he managed to find it and print it off for her. He was always around the hotel making sure the staff and the services were available for the guests. The swimming pool was an added bonus - very clean and always plenty of towels. Can't wait to go back.

  • Stayed: October 2009, traveled with family
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Thank Mamania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2010

  • Stayed: July 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2010

Stayed: April 2010, traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2010

  • Stayed: January 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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