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“Really warm rooms with loud building work!”

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Novotel Suites Marrakech
Ranked #211 of 496 Hotels in Marrakech
Barnstaple, United Kingdom
Level Contributor
324 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
“Really warm rooms with loud building work!”
Reviewed August 20, 2014

Stayed here last week for 5 nights with a mixed experience. The A/C in the rooms is very warm, meaning it is hard to cool down from the relentless heat of Marrakech. Check in is 12 midday but we had to wait until almost 3pm with no apology or explanation which is always fun when the hotel is in an area with little to do!

The room was fairly spacious with a wet room (for some reason I was given a disabled room on the ground floor) but only a soap dispenser and no other amenities. Wifi is very poor in room 9.

Breakfast was ok, mixed but not as bad as some people have made it out to be. A selection of pastries, breads and a couple of cereal options with water and fruit juices.

Pool area is ok but chaotic, no real discipline so people were eating their breakfast on sun loungers and leaving plates everywhere; it also seems you can order takeaways which can be delivered to your sunlounge! Make sure you get a sun lounger early as it fills up quick. Lots of small children running around so not the place to come and relax as you'll be lucky to get that experience!

The hotel is in an upmarket area - Louis Vuitton, Sofitel and a few exclusive clubs are around the corner with plenty of Ferraris and Bentleys on show. This boosts the price of the area so walk 10 minutes to Carrefour near New Town for food and drink and use the fridge in the room rather than fork out in the expensive area!

Staff on the whole are good, one very miserable guy on reception needs to learn how to speak to people properly but also some really helpful staff too. The restaurant on-site is being rebuilt so lots of noise starting early in the morning!

Would just about stay again but make sure you lower your expectations lower than any other Accorhotels brands like Novotel, Ibis and Mercure!

Room Tip: Road facing rooms are loud, try to get off the ground floor to avoid noise, get to breakfast early a...
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  • Stayed August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (92)
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Plymouth, United Kingdom
Level Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed August 6, 2014

Friendly reception staff, very helpful and efficient. First impressions are not always everything, though. I mean, the rooms were stylish and fairly clean, however, I had an awful sleep due to the noise outside on the roundabout and from SO Lounge. Also woken up by the music at the nearby cafe Extrablatt. Breakfast hadn't the widest selection and the majority of it was not very tasty, but the kids were very entertained by the pool later that morning. Also, everything is walkable, like resonable restaurants, Carre Eden, the Kasbah and much more. Room service was very good, the people who made the bed and tidied the room were very skilled. On a value point of view, it was good, unfortunately let down by a couple of minor things.

Room Tip: Higher floors have better views and less noise, and rooms with a view of the pool are quieter. Get a...
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Seb1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 28, 2014

Never stayed in a Suite Novotel before, I guess its below the Novotel? Reception, bar and pool is modern and welcoming. Check-in was very quick, didn't want a deposit or a credit card swipe which seemed strange. I ask if they wanted me to pay and was told it's not necessary at the minute...could have left and not paid? Room was comfortable, one of the beds pulled out from the main bed and another was a small couch with a mattress. Air-conditioning was not working too well, any warmer would have been better to open the windows - didn't bother about telling reception. Pool was really good and breakfast was pretty basic but it was fresh and really nothing to complain about (like other reviews). If you want a western breakfast get it yourself! Location is good, walkable to the city centre.

**If you coming from the airport and getting a taxi make sure you don't pay over 100DHS, argue with the taxi drives - in the cab on the passengers seat it says it's only 70DHS from airport to this hotel...** We found you need to argue with the driver so you don't get ripped off!

  • Stayed July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2 Thank James94_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunis, Tunisia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 19, 2014

I am totally disappointed by my experience in Novotel Marrakech. I chose this hotel based on my previous experience in Novotel UAE, but it was a huge mistake.
The only good thing about the hotel is the location. Rooms are not well maintained , curtains and bed sheets have whole, AC was not working properly in lots of rooms which seems management were aware of it, cleaning of the room was disaster, although we hinged the sign to clean our room,nothing happened,breakfast is very poor. By any means won't go back to this hotel again.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Thank Explorer342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Lewes, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 4, 2014 via mobile

Suite Novotel provides an excellent value for money, the rooms are spacious and clean and location is privileged, just a 15 min walk to Medina. Lots of nice restaurants nearby in the bohemian district of Hivernage although they can be a bit pricey. The best thing about this hotel is its staff. They were very friendly and accommodating and a special thanks to Ahmed who provided excellent customer service and made our stay really special!

Stayed July 2014, traveled as a couple
1 Thank Alexliccardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 22, 2014 via mobile

We checked in here on our last night in marrakech after spending three nights in a lovely riad in the centre of the medina. Customer service here was terrible with long delays at reception. We found a cockroach in our room and reported it straight away. We were told we must have left our window open and offered no apology. Terrible service, would not recommend this hotel to anyone.

Stayed June 2014, traveled as a couple
1 Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaa S, Directeur général at Novotel Suites Marrakech, responded to this review, June 24, 2014
Dear Guest

We first apologize for the incovinience concening the delay at the reception,

We can assure you that there is no insects in our rooms, we have high standards of hygiene, security ans cleanness, that's why you have been told that you might have left your door open,please allow me to express my sincerest apologies.

At Suite Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I stay at your disposal for any further informations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suites Marrakech

Property: Novotel Suites Marrakech
Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#134 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suites Marrakech 4*
Number of rooms: 112
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Also Known As:
Suite Novotel Marrakech Hotel Marrakech

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