Stayed here last week for 5 nights with a mixed experience. The A/C in the rooms is very warm, meaning it is hard to cool down from the relentless heat of Marrakech. Check in is 12 midday but we had to wait until almost 3pm with no apology or explanation which is always fun when the hotel is in an area with little to do!
The room was fairly spacious with a wet room (for some reason I was given a disabled room on the ground floor) but only a soap dispenser and no other amenities. Wifi is very poor in room 9.
Breakfast was ok, mixed but not as bad as some people have made it out to be. A selection of pastries, breads and a couple of cereal options with water and fruit juices.
Pool area is ok but chaotic, no real discipline so people were eating their breakfast on sun loungers and leaving plates everywhere; it also seems you can order takeaways which can be delivered to your sunlounge! Make sure you get a sun lounger early as it fills up quick. Lots of small children running around so not the place to come and relax as you'll be lucky to get that experience!
The hotel is in an upmarket area - Louis Vuitton, Sofitel and a few exclusive clubs are around the corner with plenty of Ferraris and Bentleys on show. This boosts the price of the area so walk 10 minutes to Carrefour near New Town for food and drink and use the fridge in the room rather than fork out in the expensive area!
Staff on the whole are good, one very miserable guy on reception needs to learn how to speak to people properly but also some really helpful staff too. The restaurant on-site is being rebuilt so lots of noise starting early in the morning!
Would just about stay again but make sure you lower your expectations lower than any other Accorhotels brands like Novotel, Ibis and Mercure!
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- Also Known As:
- Suite Novotel Marrakech Hotel Marrakech