I have stayed in many Accor managed hotels all around the world and even in Morocco and this is the worst never ever stay I had in an "Accor" "managed" hotel.
This hotel looks like a control less hotel, the security staff from GS4 I guess are doing the "job" of the housekeeping / portier,...
The parking was normally included in our room rate but they were some parking freelancers in front of the hotel that we have to pay to park our car.
AC was not working, and phone, internet and all connection out of service during our stay. I have asked to speak with the manager but nobody wanted to connect me with their management.
Even the towels used in the rooms are unbranded towels (not Suite Novotel branded) which is letting you guess that there is no control from the Accor HQ.
Breakfast was terrible and the staffs were out of service most of the time and especially during Iftar time (Ramadan breakfast).
No greetings, real nightmare, very disappointed, I had even to cancel an Iftar in the Sofitel next door because I was scared to get the same very very very bad service (our choice was Fouquet's Marrakech then for the Iftar).
I do not recommend this hotel at all and wanted to warn the traveller's community.
I am writting this review and still under shock.
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- Also Known As:
- Suite Novotel Marrakech Hotel Marrakech