We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Absolutely Amazing” 5 of 5 stars
Review of Novotel Suites Marrakech

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Suites Marrakech
Ranked #266 of 505 Hotels in Marrakech
London, United Kingdom
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Absolutely Amazing”
5 of 5 stars Reviewed June 21, 2013

This hotel and its staff are absolutely amazing. They have hearts and kindness beyond belief and are an amazing establishment in the noveau riche district of Marrakech. They are very helpful and the hotel is clean. The manager and the hotel driver helped me beyond words and the call of duty when my bag got stolen is a souk. They drove me to the police station, gave me water helped me calm down and translated and stayed with me until the statement was complete.They offered emotional support as well making me feel safer and being of as much help as they possibly could. If you are reading this I am very very grateful.
The breakfast is slightly limited but very universal and fresh There are coissants and toast/ cereal and bread rolls. The pool is a lovely way to spend the hottest parts of the day which is surprisingly towards the end of the afternoon (3pm onwards). The hotel is very accommodating and will always bring more sunbeds out if the pool gets too busy.
The area of the hotel compared to the rest of the city feels very safe and is a lovely scene. There is also a Louis Vuitton placed right around the corner and a carrefour not too far which is a great supermarket for snacks and drinks.
As a group of four we got 2 rooms and generraly would advise anyone more than a group of 3 to do the same as the 4th bed is a pull out on the floor so for comfort another room is a better idea.
A lovely restaurant nearby too but it is quite pricey though. It is called Camouni and is on the same road with amazing food.

Room Tip: Rooms in the middle of the hotel have better wifi.
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MinaBallerina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,169 reviews from our community

Traveler rating
    292
    408
    269
    126
    74
See reviews for
388
342
86
59
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed June 12, 2013

Been in this hotel for 3 nights for Business. Marrakech is the type of town where you either get the really good 5 star hotels or nothing really. The hotel is not a 4 star Novotel in European terms. The hotel is very dark and simple. From inside and out you can tell it needs a refurbishment. Rooms are ok but furniture and paint need attention. Generally the whole room doesn't make you feel welcome... Breakfast is awful with only continental on selection, no cooked breakfast. Internet works only if you are in the central rooms of any floor. Its ok if you switch your expectations to a 3 star hotel.

Room Tip: choose a room in the middle of the floor and not in the end of the corridor to get a good internet s...
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Magellan16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2013

I stayed at this hotel with 2 female friends. Unfortunately we were mugged on our second night, the hotel staff could not do enough for us! They were helpful in translating, taking us to police station several times, getting medication from chemist, letting us upgrade to sister hotels spa services for daytime use, nothing was too much trouble. Hotel was spacious, clean, breakfast had lots of choice. Staff clean and polite. All extra help given to us was free of charge. I cannot wait to return with my husband as it is a beautiful country and hotel. I will not be put off by 2 scallywags!!

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 31, 2013

Unfortunately on arrival at the hotel the member of staff on the desk when we arrived advised that we had not paid for our room - we had a confirmation from the hotel saying we had paid for both the room and the local taxes prior to arrival which I showed him, he dismissed this and said we still owed the money, he agreed to check 'the system' and come back to us.

In the meantime I checked my card which had been charged fully.

On the day we checked out we presumed this had been checked and that our check out would be no problem, the same member of staff advised that we still owed money for the room and local taxes, after much debate I asked to see the Manager to which he said I could not.

In the end he said okay you can just pay the tax, I explained around 3 times that it was already clearly stated on my confirmation that we had paid this in full.

The member of staff was extremely rude and refused to even speak to me directly or let me see the Manager - even though we had an email confirmation from Novotel saying there was zero to pay and that we had paid the room charge and the local tax we still had to pay again.

This is disgraceful and not what I would expect from a chain hotel, I have never been spoken to and lied to by any reception staff and it ruined a very nice holiday. Not only that but we left feeling conned and out of pocket - having to pay for a hotel twice is totally unacceptable!

I would never recommend this hotel or Novotel to anyone after this incident.

On top of this we had to ask reception every time we wanted to access our room as the key cards never work and had to be re-programmed every time we wanted to go in our room which was really inconvenient, some times it took 2 or 3 attempts at going up and down in the lift and back to reception just to get them to work.

A really disappointing stay, never ever again.

Feel totally conned and stolen from, if it had been England I would of reported this to the police

Room Tip: Stay somewhere else not worth the stress
See more room tips
  • Stayed May 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Sjcotton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2013

Was a bit apprehensive before going due to having read reviews of lots of Marrakech hotels being lovely but staff being rude or ignorant and service poor, but I am happy to say staff at Suite novotel were great, very friendly, great service, patient and very helpful. buffet breakfast was good, nice eating round the pool in the morning, Gym was free but a bit sparse, 3 or 4 cardio machines, no good for a good hard gym session,so didnt use it much. Ineternet wifi great and tv ok. Overall good stay in clean good value hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Nazroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 11, 2013

I had been to other Suite Novotels before.
My experience was good.
Here it's quite the contrary.
Let's state the pro's: Location, room sizes and prices
Negatives made me give this place a lousy quote as the personnel was clearly overwhelmed by the amount of customers or simply had no experience running a hotel.
No linen in the rooms , bad Wi-Fi, long waiting queus at the reception, questions were not answered , etc..

Room Tip: all rooms are the same Ask a front view; the back side view is on other buildings
See more room tips
  • Stayed May 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank MichelP6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marrakech
1 review
1 of 5 stars Reviewed May 6, 2013

no food in the hotel
no change in the hotel
the cards to enter your room work didn't work
the cleaning was done very late in the afternoon
the elevators were used by the staff at the same time as the tourists!

  • Stayed April 2013, traveled solo
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Faiza L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marrakech hotels
1.9 mi away
Hotel Marrakech le Tichka
Hotel Marrakech le Tichka
#335 of 505 in Marrakech
3.5 of 5 stars 623 reviews
1.2 mi away
Diwane Hotel
Diwane Hotel
#156 of 505 in Marrakech
4.0 of 5 stars 899 reviews
2.0 mi away
Adam Park Marrakech Hotel  & Spa
Adam Park Marrakech Hotel & Spa
#150 of 505 in Marrakech
4.0 of 5 stars 626 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Opera Plaza Hotel
Opera Plaza Hotel
#124 of 505 in Marrakech
4.0 of 5 stars 691 reviews
0.1 mi away
Hivernage Hotel & Spa
Hivernage Hotel & Spa
#233 of 505 in Marrakech
4.0 of 5 stars 458 reviews
0.8 mi away
Hotel Almas
Hotel Almas
#162 of 505 in Marrakech
4.0 of 5 stars 442 reviews
Show Prices
Show Prices
Show Prices

Been to Novotel Suites Marrakech? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Suites Marrakech

Property: Novotel Suites Marrakech
Address: Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#155 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suites Marrakech 4*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, HotelTravel.com, Travelocity, Odigeo, Hotels.com, TripOnline SA, Priceline, Agoda and Hotwire so you can book your Novotel Suites Marrakech reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Suite Novotel Marrakech Hotel Marrakech

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing