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“Smoke and Mirrors”
Review of Crystal Hotel

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Crystal Hotel
Ranked #420 of 500 Hotels in Marrakech
Reviewed August 16, 2010

Though, this hotel makes an excellent first impression, (it is sexy, modern and chic), staying here is an exercise in exasperation.

The service is worse than any high-end hotel we’ve ever encountered and an inordinate number of things don’t work properly. Management is responsible for virtually all of the problems. I discussed the following problems with both the Manager and the Director of Operations. Both of them said they were aware of all the problems I have listed below, but they offered little more than silence as solutions. The Manager said this was the first hotel he had ever managed.

A List of Some Problems:
1) Noise. Though the staff will tell you that you won’t hear Pascha, they fail to mention that the lounge, Rose Bar, is only a few meters away with a DJ volume that rivals Pascha. I don’t know if you can hear Pascha, but you most certainly will hear Rose Bar.
2) Poor service. We asked for help getting a dinner reservation at a fine Moroccan restaurant. The process took 1 ½ hours (they sent us to the La Mamounia Hotel). This may be hard to comprehend until you realize there is no concierge and that the only person who can help is the desk receptionist (I asked to speak to the Director of Operations who said he had no suggestions for a Moroccan restaurant, since he had only been there three weeks). We felt as if we were the first person to ask about dinner recommendations or reservations.
3) Staff inexperience. The staff is mostly under 21 and none appear to have had hotel experience. The impression is that they are trying to save money by hiring staff they can pay low wages to.
4) Trying to communicate in English is extremely difficult. My French is poor, but their English is equally poor. Communication was a chore. (The night desk person spoke English well). It is incomprehensible why you would staff a high end hotel with people who aren’t comfortable speaking English.
5) Operation problems:
a) The pool’s heater had been broken for weeks when we were there and the manager had no idea when it would be fixed.
b) The internet only worked intermittently. The manager said that was a problem for the IT contractor.
c) Paying for the room with a credit card was an ordeal since their system didn’t work. I asked when someone had last paid with a credit card and was told three weeks before.

We suggest you stay at La Mamounia, a truly first rate hotel now that the renovation is complete. Focus on reader comments made AFTER the renovation completed in 11/09.

  • Stayed: January 2009, traveled as a couple
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1  Thank DonaldGraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 17 of 36 reviews

Reviewed March 1, 2016
Google Translation

  • Stayed: April 2015, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Inzsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2015
Google Translation

  • Stayed: May 2015, traveled with friends
    • Value
    • Rooms
    • Service
Thank Reisadviezen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2015 via mobile
Google Translation

Stayed: May 2015, traveled as a couple
3  Thank Majda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2015
Google Translation

  • Stayed: February 2015, traveled with family
    • Value
    • Location
    • Service
2  Thank karimY180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2014
Google Translation

  • Stayed: September 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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3  Thank Khouss A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2014
Google Translation

Room Tip: Il y que des petites suites mais bien sur cote jardin si possible!
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  • Stayed: September 2014, traveled as a couple
    • Value
    • Location
    • Service
Thank 68ulrichb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Hotel

Address: Le Pacha Marrakech, Boulevard Mohammed VI , Zone Hotelliere de l'Aguedal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #420 of 500 Hotels in Marrakech
Price Range: $56 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crystal Hotel 5*
Number of rooms: 11
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