I ended up staying here 4 nights (2 nights pre-departure of a tour and 2 nights after the tour).
I was a bit nervous after reading other reviews...but actually I was quite impressed.
The Hotel is mid range. I paid 35pund for my room and I was happy.
My first room was on the 6th floor over looking the Pool and I had a balcony which was great for drying clothes. (Second room was on the 4th floor also with a balcony) The mattress when you first lie on it was very hard...but I ended up having a fantastic sleep and woke up with no back pain or pressure point pain. I stayed in 8 other Hotels in Morocco and all the Hotels had similar mattresses. For me they were great.
Both my rooms were clean, and confortable. I did find the locks on the door a bit difficult...so can understand why the previous reviewer had problems.
Breakfast, was a little basic and a bit slow. So I would suggest that you shop at the local supermarket which is a 2 min walk from the hotel. (Go out the reception doors, turn right at the first corner. At the next intersection turn left and the supermarket is just across the road.) Its a good place to buy your water (downstairs).
Staff: I found the housekeeping staff were lovely and they gave me extra loo paper when I asked as you only get a little bit in the rooms.
The door staff were very attentive and so were the reception staff.
However, there was one man who was very rude who sat behind his desk all day and never wanted to get up to help. Other guests also commented in his poor behaviour and he really let the place down.
Medina: The medina is a 10-15 min walk from the Hotel and is quite easy to find. I walked back in the evenings with some other guests and felt quite safe. (Crossing the road is a challenge...I suggest you find a local to cross with as it can be a bit daunting at night).
Train: The train station is close by. I caught the train from Casablanca to Marrakech. Be aware that prices go up after 8pm. A normal fare for a local is around 10-15dirham. I had to pay 50dir after 8pm.
All in all...I was very happy to stay here.
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