Travellers do not be persuaded by the previous good reviews, or at least make sure that the Belgium owners will be present during your stay at this Riyad. BE AWARE!!
We booked for 3 nights and our rate included breakfast.
It is unfortunate for the Belgian owners that their Moroccan staff are stealing on a daily basis.
On arrival we asked to be recommended an authentic Moroccan restaurant. Abdullah, the night manager told us he would organise a taxi and that it would cost 250 MAD (25 euro) round trip. We left for the restaurant he recommended and found it was a tacky tourist trap with meals costing upwards of 450MAD (which is about 40 euro). We decided not to eat at the restaurant and left for another place close by which a friend had recommended. The taxi told us he would be back to pick us up after our meal. When we called him he said he’d be there in 5 minutes but took 40 minutes to get there. While waiting we asked some taxis in front of the restaurant how much they would charge to take us back to the Riyad and to our astonishment they said only 20 MAD (2 euro!!). It was then that we realised what we were up against.
We froze our butts in our bedrooms - it was freezing. We told Abdullah the next day but he did nothing about it. We slept in a freezing room on the second night as well.
There was drinking water in the room when we arrived but when we returned to the riyad on the first day, we had not been given any new drinking water and they did not give us fresh bottles of water after that. We had to go down to the kitchen and ask for it - which they tried to charge it to our bill on departure.
The staff had gone through our make-up and toiletry bags. We noticed because we could not open the lids to our products - someone had gone through our stuff and opened and closed the lids.
For breakfast on the first day we received 2 pieces of bread, 3 bowls of super-sweet fruit salad (not sure what it is about Moroccans and sugar!) and some jam and butter. On the second day we only received 1 piece of bread and 1 cup of yoghurt between the 3 of us! We asked for 2 eggs per person about 4 times before they reluctantly brought us 1 fried egg each for only two of us, which was uncooked. We told them to cancel breakfast on the last day however they still charged us for it.
We asked for a local laundry service as we did not wish to spend 21 euros for a few pieces of undergarments at the Riyad. Both Abdullah and Bucshra insisted that we use their washing machine. When we told them we’d rather have self-service they said “no problem”. However like everything thing else they were dishonest about this too, we were later charged 21 euros for washing our small items.
Perhaps the staff are a little too comfortable in this Riyad - making us feel we had imposed and intruded their space the morning after we arrived.
We almost immediately felt as though we had intruded in their private home. They didn’t even like having us turn the Fireplace on!
We can easily say that this place and the incredibly RUDE staff ruined our experience in Marrakech.
Holidayers don’t waste your time or money like we did, there are plenty of other placed in Marrakech.
- Official Description (provided by the hotel):
- Dar Housnia is an elegant guesthouse, unique in marrakech, comprisinga Riad and a Douiria wich articulate around an inside terrace with a lovely swimming pool.Dar Housnia was renovated in the true style and spirit of Arabian Andalusian architecture, using traditional methods.Dar Housnia is located in one of the most authentic district of the Medina, only at 5 min walking from the Medersa Ben Youssef and a 15 min from the legendary Jemaa el Fna square.The riad has 4 suite junior and the Douiria 2 rooms, each with a bathroom.An traditional hammam as well as a massage room allow to enjoy wellmess cares at dar Housnia...just next to your room.Rachida, our cook, can offer you a choice of dishes for lunch or dinner.having a candelight "tte-à-tte" dinner on the roof terrace, listening to a quiet music is a blessing!Free wifi, Guard 24h/24H. ... more less
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