Just got back from three weeks of hell, as we live in France we booked this hotel knowing it was run by a French company and that all the guests would probably be French, this isn't a problem as I speak French. Day one : i asked the Rep for a map of Marrakech, he laughed at me and said he couldn't understand me!!! (and not in a pleasant jokey way) so I asked at the reception, she went crazy at the rep and then she gave me a map. The reps don't like to give any info to you at all, they like you to take their over priced trips, we took a bus to the coast which cost us 130dhs for two, they were charging 365dhs each. Apart from that the food at the Hotel was disgusting, breakfast was limited and we had to ask every day for yogurt, which they kept hidden away!! the dinners were revolting, cold and if you didn't get in quick by 8.00 there was hardly anything left, my partner was so ill all through the holiday because of the food, I think it was the meat being re-heated over and over again, I don't eat meat and I wasn't ill, but many of the other guests told me that they had been ill too. When buying a coffee or a bottle of water you had to check you change every time, we were short changed so many times it was obviously done deliberately. The only pluses for the hotel: it was clean although scuffy and definately not 4 star, the ladies at the reception desk were very helpful and its position to explore Marrakech is good. But the company Fram is a nightmare, they changed our flight home from direct to a stopover and only told us the day before we were leaving, which gave us no time to change it, even though they knew 4 days after we had arrived, when I questioned the rep, he told me" thats the way it is, go away" when I asked him for his name he told me he was Monsieur Fram and did I speak French!! and for all my French friends: Fram c'est merde!!
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
#197 Luxury Hotel in Marrakech
Price Range: $60 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Chems 4*
Number of rooms: 145
- Official Description (provided by the hotel):
- The restaurant features large pillars and serves a continental breakfast every morning. On sunny days, guests can dine on the poolside terrace or order a snack from the pool bar.Wi-Fi is free in public areas and the hotel also offers private parking on site. Marrakesh-Menara Airport is just 5 km from the hotel. ... more less
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- Also Known As:
- Chems Hotel Marrakech