We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Poor hotel management ruins a lovely place” 2 of 5 bubbles
Review of Palm Plaza Marrakech Hotel & Spa

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Palm Plaza Marrakech Hotel & Spa
Ranked #194 of 511 Hotels in Marrakech
Buenos Aires, Argentina
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Poor hotel management ruins a lovely place”
2 of 5 bubbles Reviewed May 31, 2013

Having just spent 4 nights at the palm plaza, i can honestly say that except for the pool and outdoor lunch cafe, the hotel under-performs on almost all counts. The rooms facing the pool are quite nice and the bathrooms good; however, there are so few amenities that the hotel needs to loose whatever stars it has. There is no bottled water, no hangers for suits, no tissues, intermittent internet service, hard as rock pillows and I could go on and on. These things should be fixable were management interested in doing so. apparently not the case.

The front desk staff is overworked and doesnt have maps, change for foreign currency ( no ATM either), misses wake-up calls, and is generally overwhelmed to do the basics. They like most Moroccans are very nice to foreigners, but the service at this hotel is poor and travellors should stay away until it improves.

Room Tip: Facing the poor
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Danny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

548 reviews from our community

Traveler rating
    200
    143
    92
    61
    52
See reviews for
130
157
24
72
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

A good hotel, but more than half empty. Our room overlooked a building site, but there was no activity so no noise. A splendid swimming pool. If possible book a room overlooking the pool. The restaurant was a good standard for Morocco, but not haute cuisine.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yamen s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, New York
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed May 30, 2013

The Palm Plaza is formally a "five star" hotel on the basis of its facilities. The physical plant is, in fact, attractive. However, the rooms are dirty, the breakfast meager and the staff not particularly helpful. Even small things like arranging a trip to the airport seems too taxing for the front desk. The wireless system is abysmal.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank DiscerningJI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Marrakech hotels

Rabat
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 30, 2013 via mobile

I've found a deal which propose a price of 60 euro for a this 5* hotel and I've take it.
Except de the welcome which isn't as expected all were perfect.
The room was large and clean with a view to swiming pool. Breakfast was good except the the FBI agent (servers) present there.
Too far from jamea lfna but I've a car.
With mydeal I found the price very interesting.
The trip was 23th june 2012.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Youssef B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed March 18, 2013 via mobile

Well, all I can say is this is the first time I was at the hotel, and it is certainely not going to be my last time. The staff is friendly, there is plenty of space, it's clean and the price is cheap compared to he quality.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janavrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direction G, Responsable commercial at Palm Plaza Marrakech Hotel & Spa, responded to this review, May 17, 2014
Thank you very much for your nice review.

We are glad you enjoyed your stay with us! We love the nice comment you are giving about us .
It’s a huge satisfaction to know that our daily efforts to provide the utmost quality of service to our guests have been rewarded “Excellent”.

We are looking forward to welcoming you soon for another great experience.
Thank you again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
96 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 bubbles Reviewed March 10, 2013

We were very disappointed with this hotel. It has 5 stars but UK 4 no more. The main areas were well decorated in the typical Moroccan style but again, particularly in the Reception area they could have done with more lights. The grounds were lovely as was the outside pool and there were lovely views towards the snow-clad Atlas Mountains. The rooms were large, all with balconies clean and comfortable. Once again housekeeping was a problem we arrived back at 7.15pm one night to find that they still hadn't given us a bath plug (although I had asked three times) nor had the room been cleaned, towels changed or bed made. I had to have words with the Duty Manager and it was only after she got involved that our room was sorted. Once again there were supposed to be 3 restaurants but we only found the Thai one which seemed to cater for all. The buffet was very good and the staff here were a lovely bunch of guys - actually smiled. The breakfasts were very good with lots of choice. We found this hotel to be very quiet all round and it was probably one of the better hotels we stayed in whilst in Morocco. This hotel was only built in 2009 and the whole area is very new so there are no facilities near 15 minutes into Marrakech and there was a lot of new building going on so be warned it could get very noisey with JCB's and builders!

Room Tip: Just make sure that you are in an area of the hotel where there is no building work going on outside...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Yvonne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyndie m, Direction at Palm Plaza Marrakech Hotel & Spa, responded to this review, March 13, 2013
Dear Guest,

Thank you for your feedback. We have noted your comment and we sincerely apologize for any inconvenience caused.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chichester, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed March 7, 2013

We booked ourself in via booking.com for our last night in Morrocco as a treat, but we were very dissapointed to the extent it spoilt the last day and night of our holiday. We waited for about 45minutes to get to the check in desk to be told they had no record of our booking. We were told to sit down while they sorted it. 30mins later I asked what was happening, they hadn't found it, but hadn't bothered coming to tell us! We had arrived from a long journey from Essouria and you are not allowed to bring in your own food or drink here so we were getting a bit thirsty.
The wifi only worked on the opposite side of the lobby to the reception so that I could get the details of our booking to show the reception staff (via iphone), they asked me to email it across to them. This is almost impossible when the wifi cuts out every two seconds. I asked if I could get the details of thier computer since this is where they would be reading it anyway, "no" was the answer as the staff are working.... so eventually, email sent and read, the staff tell me that the phrase relating to requests such as "no smoking or sea view" - "can be requested but not always honored" meant "you have paid for a room but you may not get one"! Absurd!!!
About 2.5 hours after we arrived, a slight raise of my voice, voila, our room has been found!! No apology.
After this a row broke out between the concierge and some other guests. The concierge started to take us to our room, and then had a further argument almost coming to blows with the other guests! It literally was like a scene from Eastenders, but in French.
Ariive at our room, it overlooked a building site (granted it was not being worked on), missing tiles in the bathroom, sliding door broken and birds nest in the balcony. Not great for a 5 star, but not awful I suppose.
Breakfast was fine - mixture of hot and cold foods, but lots of sweet food rather than savoury. Nice juice and mint tea.
Pool area nice, very green surroundings, although really busy when we visited, so no loungers but we sat under the trees.
There is a shopping complex down the road, but you cannot bring any food or drink back to the hotel, even water, as you have to buy it there.
Other than that, its a short taxi ride into Marrakech to the souks. The hotel runs a bus also but it stops about 8 or 9pm.
Check out was easier, but the same reception guy was still questioning our booking, only to be told by another girl that it was fine and showed him the paperwork.
Would I stay again?? Not if that idiot on reception is still there, if I want to wait in reception for half of my holiday, if I want to witness verbal aggression and potential violence from the staff!
Palm Plaza spoilt our last day in lovely Morocco, I really wish we had gone back to the lovely Riad we stayed in before, where despite a language barrier, we were made to feel so welcome.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank iloveoldstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyndie m, Direction at Palm Plaza Marrakech Hotel & Spa, responded to this review, March 13, 2013
Dear Guest,

Thank you for your feedback and taking time to post your comments. We do take all comments seriously and really appreciate in details all the feedback we can get. We really apologise for the misunderstanding with problems you had encountered.

Again, thank you for the comments which will help us in our ongoing efforts to improve our service.

Sincerely.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marrakech hotels
0.2 mi away
Adam Park Marrakech Hotel  & Spa
Adam Park Marrakech Hotel & Spa
#155 of 511 in Marrakech
4.0 of 5 bubbles 668 reviews
0.5 mi away
Kech Boutique Hotel & Spa
Kech Boutique Hotel & Spa
#145 of 511 in Marrakech
4.0 of 5 bubbles 406 reviews
0.3 mi away
Ryad Mogador Agdal
Ryad Mogador Agdal
#343 of 511 in Marrakech
3.0 of 5 bubbles 645 reviews
Show Prices
Show Prices
Show Prices
5.7 mi away
Pullman Marrakech Palmeraie Resort and Spa
0.2 mi away
Hotel Les Jardins de l'Agdal
Hotel Les Jardins de l'Agdal
#190 of 511 in Marrakech
4.0 of 5 bubbles 884 reviews
0.2 mi away
Hotel Rawabi Marrakech & Spa
Hotel Rawabi Marrakech & Spa
#313 of 511 in Marrakech
3.5 of 5 bubbles 311 reviews
Show Prices
Show Prices
Show Prices

Been to Palm Plaza Marrakech Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palm Plaza Marrakech Hotel & Spa

Property: Palm Plaza Marrakech Hotel & Spa
Address: Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#107 Spa Hotel in Marrakech
#122 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palm Plaza Marrakech Hotel & Spa 5*
Number of rooms: 232
Official Description (provided by the hotel):
This luxury resort is located in Agdal, a new residential district in Marrakech. Palm Plaza offers free Wi-Fi and free shuttles to the city. Palm Plaza Hotel features comfortable rooms and suites. Some feature a terrace. Savour exotic dishes in the hotel's restaurant. Have a snack in the pool bar. In the evening, have a quiet time in the piano bar or an exciting night in the night club. The spa features a heated play pool (for children from 14 years), a sauna, a hammam and a gym. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo, Agoda, HotelTravel.com and Travelocity so you can book your Palm Plaza Marrakech Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palm Plaza Marrakech Hotel Marrakech
Palm Plaza Marrakech Hotel And Spa
Palm Plaza Hotel Marrakech

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing