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“Good Hotel” 4 of 5 stars
Review of Palm Plaza Marrakech Hotel & Spa

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Palm Plaza Marrakech Hotel & Spa
Ranked #233 of 504 Hotels in Marrakech
mombasa
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good Hotel”
4 of 5 stars Reviewed May 19, 2012

we stayed as a group visit and overall was a good stay. staff friendly, though the heating system failed at some point and my room was terribly cold. Breakfast selection was good , wish we could stay longer but again pool can only be great during summer. during my visit it was cold. will not hesitate to recommend this hotel.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Mombasahotelier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
    169
    133
    86
    57
    49
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Charlotte, North Carolina
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 11, 2012

The front desk service was not good; staff took too long to check us in. The clerk was chit-chatting with another staff member as though we weren't there!
The food was just average. I think they should include breakfast in the cost of the room as other local hotels do but even if they had, the food was just average.
I also found the staff obnoxious; the server in one of the restaurants made us wait over 45 minutes for our check after we asked her several times to bring it! When she finally brought the bill, she took my cash, returned with the change and gave it to my friend instead of me...she got no tip.
The rooms were nicely appointed with lots of space. The beds were comfortable, clean, and large.
The best feature in the hotel is the pool! The rose garden that surrounds it is beautiful and the pool itself is large, clean, and a sight for sore eyes. It was nice to veg out around the pool, people-watch, and relax.
Rooms overlooking the pool must be for those who pay more. Our view was of construction.

Room Tip: Try to get a room overlooking the pool and not the street.
See more room tips
  • Stayed May 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Dyetpepsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monte Di Procida, Italy
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 12, 2012

We stayed at the Palm Plaza because they offered a great deal on the internet. It was a SPA 5 day special, but the use of the spa was only the Hamman (which didn't include massage) and the hot pool (an indoor pool) They are obviously a new hotel (5 stars apparently) and are still settling in. Not all of the restaurants were open and the staff seemed confused at times. The facilities are beautiful, the fitness center, spa and swimming pool were very well kept and modern. The room was kept clean and the breakfast was great. We never tried the other restaurants. It is a few kilometres from the Medina but has a shuttle. It is situated beside a North American type shopping mall and cinema with French movies. This was a needed change from the chaotic but charming Medina. It has potential - it is located in a still developing area. We also had a very large terrace with furniture overlooking the pool.

Room Tip: Make sure you specify that a double room means one bed otherwise you get two separate beds.
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  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dolus-d'Oleron, France
Level Contributor
141 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed March 26, 2012

This is not a 5* hotel dispite having both a beautiful swimming pool and a decent SPA (we did not have time to use any of these facilities). The hotel was rather busy with many groups for the weekend, normally these days hotels in Marrakech are not full. The food is not something to rave about, the breakfast buffet rather spartan and not very varied.Too many sweet things and not enough savories.
Like in many hotels in Morocco they now provide free wifi. But it is notoriously slow and not very powerful. The location of the hotel is about five km south of the train station and you will have to organise transport if you don't have your own car. They do have a shuttle service to the centre but we did not use that. Adequate parking space if you bring your own car.
The room layout was fine with a small balcony overlooking the pool area. You should actually make sure you have a room facing the pool.
The official prices are fantasy prices and you need to do the booking through a booking service. A decent room can be had for about £70, breakfast included and at that price you get fair value for money.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank FHN21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyndie m, Guest Relations Manager at Palm Plaza Marrakech Hotel & Spa, responded to this review, April 13, 2012
Dear Client,

Your point of you is very important to us.

So we are happy to reply on your concerns.

We are apologized the restaurant wasn’t a very good experience for you and we forwarded the information to our f&b manager.

Eventhough our hotel is 10 minutes away from the city it is for that reaon people stay with us, It’s calm and we have a free shuttle service on request.

About official rates, they are mandatory Rack Rates displayed at the reception like in all hotels. You can do your booking directly at the reservation or through a booking service, prices move upon avaibilities.

However I thank you for your comments and be assured that all your comments are important to us in order to be much more in line with our Clients expectations and needs.

Best personal regards


Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed March 12, 2012

A good hotel, but more than half empty. Our room overlooked a building site, but there was no activity so no noise. A splendid swimming pool. If possible book a room overlooking the pool. The restaurant was a good standard for Morocco, but not haute cuisine. Although modern, the hotel lacked character because it was so empty. Must have been losing money. Some way out of town so transport necessary, but probably quieter because of location. Wi fi signal poor or non existent in bedrooms

Room Tip: Book a room overlooking the pool.
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyndie m, Guest Relations Manager at Palm Plaza Marrakech Hotel & Spa, responded to this review, April 13, 2012
Dear Guest,

First of all, I would like to thank you for taking the time to give us your comments regarding your stay at Palm Plaza Hotel.

Your comments will help us to improve our quality of service and please be ensured that appropriate actions will take place to improve our service quality through training and communication.

The Agdal Area is new area, undergoing development with new facilities (shopping mall, night clubs,...)

Hoping to have the opportunity to welcoming you again in our hotel in order to show all our improvements.

With best regards

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 9, 2012

Excellent hotel and staff.
Just returned from a 2 night break booked through Easyjet. We were concerned re: some of the comments made. We had no problems. The hotel is very clean, the pool amaxing and the staff only to willing to help, vey proffesional and polite. We took advantage of the free shuttle service into town which was great and we also booked the hotel transfers to and from the airport, reasonably priced at under £10. You can probably get a taxi cheaper but having been to Marrakech before and been overcharged it is not worth the hassle. The area is undergoing development but once inside the hotel it is lovely and quiet and peaceful.There is a shopping mall just 5 mins walk which is excellent for people who do not like to barter or the constant hassle in the main square. Hope to return would reccommed

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ourlou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyndie m, Guest Relations Manager at Palm Plaza Marrakech Hotel & Spa, responded to this review, April 13, 2012
Dear client,

I’d like to thank you for posting your comment on Tripadvisor. We are so happy to know how much you have appreciated the hotel service and stuff’s attention.

All your notes will be an added value to improve our services in order to satisfy all your expectations and let them come true during your next trip to Hotel Palm Plaza.


Best Regards from sunny Marrakech!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Plaza Marrakech Hotel & Spa

Property: Palm Plaza Marrakech Hotel & Spa
Address: Avenue du 7ieme Art | Zone Touristique Agdal, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#127 Spa Hotel in Marrakech
#139 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $
Hotel Class:5 star — Palm Plaza Marrakech Hotel & Spa 5*
Number of rooms: 232
Official Description (provided by the hotel):
This luxury resort is located in Agdal, a new residential district in Marrakech. Palm Plaza offers free Wi-Fi and free shuttles to the city. Palm Plaza Hotel features comfortable rooms and suites. Some feature a terrace. Savour exotic dishes in the hotel's restaurant. Have a snack in the pool bar. In the evening, have a quiet time in the piano bar or an exciting night in the night club. The spa features a heated play pool (for children from 14 years), a sauna, a hammam and a gym. ... more   less 
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Also Known As:
Palm Plaza Marrakech Hotel Marrakech
Palm Plaza Marrakech Hotel And Spa
Palm Plaza Hotel Marrakech

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