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Reviewed 3 weeks ago

We’ve been here since Friday and I can honestly say it the worst holiday experience we’ve had. May be it’s because we have been spoilt in the past but this place is just appalling in terms of service.

On the bright side the room is spacious and clean which is a positive and the housekeeping staff do a good job.

However, the services available are very limited. In an all inclusive resort it is disappointing to see that there is not stocked mini bar, even just soft drinks!

Four times we’ve asked for our fridge to be looked at and it’s still not working properly. We’ve been out and for our own soft drinks off site to stock it.They only came to look at the fridge today (day 4) after we asked to see the manager!

The pool bar is a disaster. Hardy anything is on top including soft drinks and it’s an effort to try and get some of the staff to serve you. Depends on how many French people are at the bar and how much the bar staff want to pull themselves away from engaging them in conversation.

Nothing is chilled, the bar is in not in good working order and they ran out of beer at 12:30 this afternoon ( I don’t drink it but those that did, did not look impressed!).

There aren’t enough glasses to go round which then has an impact on the available bar staff and at several points yesterday the bar was unmanned for 30+ minutes whilst the single member of staff had to Cole’s the glasses and do several stock runs! The cleanliness of glasses is a lot to be desired as I’ve just taken a sip of wine (with ice which is just outrageously) and it tastes of Pernod as the glasses have not been clearly washed properly . Who doesn’t like the take of wine and Pernod in one go!

In terms of food, very hit and miss. Buffet food is luke warm to say the least and I would have some serious concerns in light of that around it’s hygiene status. Again, staff seem so busy but that’s because they are unable to cope with the demand. This is impacting on the overall level of customer service.

We’ve paid for swim up which is clearly over priced as it’s about the same width and depth as our neighbours pond. Now I know I’m a big girl but Jesus even a carp would struggle!

If the management team are reading this, come and se me, I’m in room 2001 and more than happy to have a the conversation now rather than later today (23/09/19) when we return to our room.

If I had any advice, don’t come!

Date of stay: September 2019
Trip type: Traveled as a couple
4  Thank rose w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MouniaO26, Responsable relations publiques at Be Live Collection Marrakech Adults Only, responded to this reviewResponded 3 weeks ago

Dear Rose,

We would like to thank you for taking the time to share with us your experience following your stay at our hotel Be Live Collection Marrakech Adults Only.
On behalf of the entire team, we want to extend our sincerest apologies for the issues you had encountered. At Be Live Collection Marrakech Adults Only we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met and we are sorry to have let you down. We are holding an investigation regarding the case and we are going to take steps to ensure that this situation does not repeat itself.
We would like to thank you once again for bringing this issue to our attention as we are always looking for ways to better our service, and your feedback is an invaluable part of that process.

We hope to have the chance to welcome you again to witness our improvement.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

I’m a bartender and i live in New York City ! I m a big traveler almost I been everywhere in the world but One of the best service I never had in my life was here at the BE LIVE COLLECTION MARACKECH ! Please guys come here and enjoy your vacation specially with MOHCINE the bartender at the sports bar because definitely his the best !!

Date of stay: September 2019
Thank simoe359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MouniaO26, Responsable relations publiques at Be Live Collection Marrakech Adults Only, responded to this reviewResponded 4 weeks ago

Dear Guest,

we sincerely thank you for this superb review on Booking.com following your last stay at our Be Live Collection Marrakech Adults Only.

We were delighted to welcome you there and to make your stay a privileged moment.

On behalf of team we hope to have the thrill to welcome you back another time in our property.

Cordially,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Best hotel BE LIVE, nice swimming pools and great employees and you can enjoy the night at Sport bar with Mohcine . He will great you with a big smile , and there is also some games like fuse ball.In the hotel there is a great restaurant with delicious food.came here and have a nice trip.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank chaimaa e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MouniaO26, Responsable relations publiques at Be Live Collection Marrakech Adults Only, responded to this reviewResponded 4 weeks ago

Dear Chaimaa,

Thank you very much for taking the time to share your experience with us at our hotel Be Live Collection Marrakech Adults Only.
It is wonderful to know that you had a very lovely stay and we are so pleased to read how you appreciated our dedicated facilities, the cleanliness of the hotel as well as the kindness of our staff, and the pool.

We absolutely care passionately about the quality and comfort we are offering to our guests and we are glad to know that you enjoyed it.

Thank you once again and we sincerely look forward welcoming you back to our hotel on your future visit to Marrakech.

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The hotel is really modern and clean so I couldn't fault how the place looks. However when it comes to the service, improvements need to be made. The staff are extremely friendly, but on a few occasions have either forgotten or mixed up and order, not cleaned the room or not replaced the towels after taking the old ones. Also on a number of occasions we would wait at the bar and notice many other people get served before us who arrived after us.

The food is okay but there isn't a huge selection. It seems a lot is a repeat from night to night. It wouldn't of been as bad if we were there only a few days but we had a couple of weeks.

The staff have enough English to get by, but brush up on your French before you go to communicate with them easier.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank andrewrcoulson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MouniaO26, Responsable relations publiques at Be Live Collection Marrakech Adults Only, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you very much for having selected Be Live Collection Marrakech Adults Only as your hotel for the trip that you undertook to Marrakech.

We are pleasured to know that you like our hotel, and the staff in our hotel was very helpful and friendly to you during your stay.
Thank you for the detailed comment that you took the time to share following your stay among us.

We care passionately about our guests ’feedbacks and remarks, in order to improve the quality of our service.
We certainly hope that we will have the pleasure to welcome you again in the future to witness our improvement.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had nice experience in be live collection marrakech
The hotel it's nice and clean.all the staff all great specially animation team they looking after us
All the animation team are legends! Thanks so much! Really enhanced our experience!

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MouniaO26, Responsable relations publiques at Be Live Collection Marrakech Adults Only, responded to this reviewResponded 4 weeks ago

Dear Colin,

Thank you so much for taking the time to write a comment about your experience in our hotel Be Live Collection Marrakech Adults Only.
It is a pleasure to know that you appreciate the cleaners and the staff and specially the animation staff.
We appreciate having you as our guest, and we look forward to your return visit.
Thank you again for your amazing review.
Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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