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“Pretty average. Staff need some training in pushing level of service up to a level deemed as appropriate for the class of hotel ”

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Riad Mogador Gu liz
Ranked #387 of 499 Hotels in Marrakech
1 review
“Pretty average. Staff need some training in pushing level of service up to a level deemed as appropriate for the class of hotel ”
Reviewed January 1, 2013

Impressive in size but we found the TV reception terrible; the beds ridiculously hard and the third single bed that we requested was not level - my head was lower than my body. Whenever we requested room service for pillows or towels in the evening they just made excuses saying they would try to bring them but never did. Worst ,no one would bother bringing them in the morning even if they had been short staffed the night before. At breakfast we found they were constantly running out of cutlery - which would turn up as soon as we asked but you just shouldn't have to get up several times during breakfast to get the things that should be there all the time.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imi_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Herefordshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 21, 2009

Being new helps ,the rooms are fine with good air conditioning, and ensuite, beds are incredibly firm. Rooms are cleaned daiily to a good standard.
Ask for a room facing the pool- there is a busy main road outside
Breakfast is enjoyable with range of fresh fruit , pastries and drinks but cooked section
is boring. Hotel reception staff are unhelpful. Watch out for excursions ,we were assured minibus had aircon ... it didnt !
Fitness centre charges a fee !
Free Wifi everywhere in hotel is nice feature

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WinstonHerefordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riad Mogador Gu liz

Property: Riad Mogador Gu liz
Address: Bd Hassan II, Gueliz, Marrakech, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #387 of 499 Hotels in Marrakech
Number of rooms: 247

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