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“Unfriendly staff”

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Hotel & Ryads Barriere Le Naoura Marrakech
Ranked #63 of 499 Hotels in Marrakech
Certificate of Excellence
Frankfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Unfriendly staff”
Reviewed January 18, 2014

- staff needs to be remembered several times before something happens (e.g. Breakfast)
- are not aware that a client visits this hotel since years
- rooms not well cleaned
- renovations are made and client is not made aware
- poor in house service during the day
- too little capacities in the spa for teatments
- uncooperative staff at the reception, not solution and client oriented

Room Tip: Third floor
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddenga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, February 3, 2014
Dear Madam, Dear Sir,

We are very sorry about your past experience at Hotel Naoura Barriere. I made a point with my team about all your remarks, and be sure we will work on it. We make our best to improve the quality of service and standard you are expecting to find in our hotel.

We naturally stay at your disposal for any further remarks,

Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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858 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Amsterdam, The Netherlands
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 13, 2014

We have spend 5 days at the Naoura Barriere in Marrakech last week.
This is truly a recommender. Great staff, ultimate service and a fantastic location near the old town of Marrakech.
As soon you arrive from the busy town into the Hotel again, you find yourself in a peacefull garden with a luxurious pool.
The rooms are perfect and stylish, and all rooms view that magnificant pool.
A true indulgence when ever you plan to visit Marrakech.
Great breakfast served outside, and lunch is served near the pool with an excellent choice of cocktails and a very nice menu.
We will be back!

Room Tip: A junior suite is large and very complete
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tender492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 17, 2014
Dear Guest,

Thank you very much for having taken the time to write this beautiful comments on TripAdvisor, following your recent stay with us.
It was indeed a real pleasure to read that you enjoyed our services.
Thank you again for your kind attention. And we all are looking forward to welcoming you at the Naoura Barrière.

Yours sincerely.

Arnaud BAMVENS
General Manager
Hôtel&Ryads Naoura Barrière
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 6, 2014

Nice pool. Rooms are over priced though and the service is weak. Took 10 calls to the front desk to get water and a voltage adapter. The walls are thin so you hear everything. Bad hours on the gym and spa (everything closes early).

The location is great though. Short walk to the medina.

Basically we stayed there because we were in Marrakesh for 1 night over the Christmas holiday week and this was the only place available. Now we know why.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shanghaimarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 6, 2014
Dear Madam, Dear Sir,

We are very sorry about your past experience at Hotel Naoura Barriere. Please note this is absolutly not in our habit to give such a level of service.
I did make a point with my team about all your remarks. We make our best to improve the quality of service and standard you are expecting to find in our hotel.

Arnaud BAMVENS
General Manager
Hotel & Ryads Naoura Barriere
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, Spain
Level 5 Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed January 4, 2014

We chose this hotel as it had a large pool and was inside the old city walls. A lot of the other Riads in the old town seem to have small pools that the sun doesnt reach and the much larger hotels all seemed to be 20mins by can outside of town. This pool is large for the size of the hotel and is heated as well. The location is great. It is about 10-15min walk to the main square. The service was really good and the staff were very friendly and attentive. Our teenage kids had a great time. The hotel rooms were very impressive in size and quality of decor. Overall we had a really great time there for a weekend in November. I would just add that we found the pool side meal service a bit slow. The other restaurants and bars were great but it seemed to take a long time to get a club sandwich at lunchtime for some reason. The only other reccomendation I would make to the hotel owners is to have the water in the inside spa pool a lot hotter. However, I would definately reccomend this hotel as a great place to stay. It is really really nice. We had an amazing time there.

Room Tip: Get a south facing room in the winter and a north facing room in the Summer.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 6, 2014
Dear guest,

It was sich a pleasure to read there wonderful lines to hear that you and your family enjoyed your stay with us.
Our team constantly strives to achieve a high level of quality and we are thrilled that you enjoyed our services.
We are looking forward to welcoming you back soon in Marrakech.

Arnaud BAMVENS
General Manager

Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 3, 2014

We had a great four-day stay at the Naoura Barriere, and loved the location (right near the souks and within walking distance of most things), the spacious rooms (huge!), the pool and the very friendly service. The lovely, efficient staff went out of their way to make us feel comfortable, and we had a very relaxing stay in an otherwise energetic city. On the downside, the spa had a strange smell to it, which dissuaded us from using the services, and I would have loved a massage! All around we recommend this hotel if you're looking for a convenient base in Marrakech. Thanks!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyc2theworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 6, 2014
Dear Guest,

I want to thank you for sharing your comments on Tripadvisor.
We are delighted to know that you had a pleasant stay at Naoura Barrier
We look forward to welcome you again very soon.

sincerely,

Arnaud BAMVENS
General Manager

Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 1, 2014

We have had a very comfortable stay here. The rooms were very spacious, clean and comfortable. The gym was ok and staff helpful. I am sorry to say I would not recommend the restaurant. It staff at the hotel are very friendly and it has a central location to the shops.

Room Tip: Some of the rooms don't get the morning sun which you might want in the winter.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rupert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 6, 2014
Dear guest ,

Thank you very much for having taken the time to write this beautiful comment on Tripadvisor.
It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation.
Hopefully i will be able to greet you on your next stay with us
Sincerely

Arnaud BAMVENS
General Manager

Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level 6 Contributor
142 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed December 30, 2013

If it weren't for it's lack of soul, I'd definitely rate it as "excellent". Service is flawless, staff is helpful and courteous, location is excellent (close to the Medina, but far enough to make it calm and relaxing), they have a beautiful swimming pool, great breakfast with lots of options, big and comfy rooms excellent for resting and/or working, nice room service...
But, in my opinion, whenever travelling to an exotic destination it's always nice to have a local, traditional touch to where you're staying. It doesn't need to be a Riad, but somewhere you feel like you're abroad. I found the Barriere to be more international in that sense.
Anyways - excellent option in a city with so many hotels.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cadi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnaud B, Directeur général at Hotel & Ryads Barriere Le Naoura Marrakech, responded to this review, January 2, 2014
Dear guest ,

Thank you very much for having taken the time to write this beautiful comment on Tripadvisor.
It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation.
Hopefully i will be able to greet you on your next stay with us
Sincerely

Arnaud BAMVENS
General Manager
Hôtel & Ryads Naoura Barrière
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel & Ryads Barriere Le Naoura Marrakech

Property: Hotel & Ryads Barriere Le Naoura Marrakech
Address: Rue Djebel Alakhdar | Bab Doukala, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Marrakech
#34 Spa Hotel in Marrakech
#45 Luxury Hotel in Marrakech
#68 Family Hotel in Marrakech
#83 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel & Ryads Barriere Le Naoura Marrakech 5*
Number of rooms: 85
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Also Known As:
Hotel And Ryads Naoura Barriere
Hotel Ryads Naoura Barriere

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