We spent 3 nights at Riad Zamzam, and it is a lovely oasis in the midst of the maze of the Medina.
We actually stayed in 2 rooms as we had tried to book the Palm, but it was not available for all 3 nights and Marcus offered us the Harem which was free and the option to swap to the Palm if we wanted to. Before arriving we decided to swap as the Palm is slightly larger, however both rooms were great (but think we did slightly prefer the Palm).
Our experience at Zamzam was great. We were well looked after by all the staff, with nothing too much trouble.
We had the Riad arrange taxi collection to / from airport, which I would recommend even though it does cost slightly more, as the taxi takes you to as close as possible to the Riad and then walk you to the door. I'm not sure you would actually ever find it if you arranged yourself ( and I don't think any Riad in the Medina is accessible directly from a road either).
Give me a map and I love exploring so was a little unsure about the suggestion of having a guide organised by Marcus for our first morning, but again would really recommend it. Mohammed was our guide, and collected us just after breakfast and showed us many things we just would not have found alone. I'd like to say we also knew our way around after that, but the Souks really are such a maze, you'd need a week of a guide to do that.
All the food we had at Zamzam was great.
We ate in on the first night, and had a superb 3 course Moroccan meal, waited on perfectly by Faisal. The second night we went out to eat (at the Fandouk, which had been recommended to us by friends who had been previously). We only had to mention it and it was booked for us and Aziz walked us to the Restaurant (as mentioned above, it is a maze), and collected us at the end (you could see many diners giving business cards to the staff to call their Riads for collection).
The Restaurant was lovely, and had a great atmosphere, but the food was actually better at Zamzam, which decided our plans for our last night.
We were originally going to eat out at the square, but decided in the end to go and see the square at night, then come back and eat at Zamzam again - and they were more than happy for us to come back as late as we wanted to eat. We were the only ones eating in, so is a little strange, but we had another great meal - and it was quite nice being the sole diners.
Overall we had a great trip, but seeing some previous negative reports, it is probably worth noting that the Medina is not for everyone, it is pretty chaotic, and some of the locals can try and take advantage of those who lose themselves in the endless narrow and often run down lanes. Also, the Riad is on the north side of the Medina so you have to cross the Souk to get to the square if walking (but a taxi is only 3 euro and is a bit of an adventure itself).
Personally, I loved it, and never felt unsafe at any time, even when walking back alone after dark, but can see how some who were not expecting it to be like this would have quite a shock.
You could not fault the comfort of Riad Zamzam, the great food (breakfast and evening meals) or the service we were provided.
A great experience and a great place to stay.
- Official Description (provided by the hotel):
- Zamzam Riad is a luxury boutique hotel and spa with concierge service, hosting 7 bedrooms and suites over the ground and first floor. A number of stylish French and Moroccan antiques furnish the bedrooms together with hand woven Moroccan carpets and artifacts sourced locally and globally. Come and taste our superb Moroccan and International fusion cuisine! ... more less
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- Also Known As:
- Zamzam Riad Hotel Marrakech
- Zamzam Riad Marrakech