Overall we enjoyed our stay at the Dar Al Hamra (10 days).
We had a good traditional (sweet) breakfast every morning - even when we had to leave earlier than the breakfast time! When we told them, we wouldn't be there for breakfast they simply arranged an earlier breakfast for us!!!
The "hotel" has a nice roof top, where you can enjoy your breakfast on sunny days and relax in a deck chair.
As there are only a couple of rooms, you can enjoy the roof top nearly for yourself.
Something that was really important to us: The rooms and the whole hotel is very authentic traditionally decorated as the family who owns it, lives there, too.
Everything we asked for was done for us, e.g. new towels, some incense sticks, ...
When we arrived, the room was prepared while we had a cup of tea in the inner courtyard and the room was very clean - especially the bathroom.
The airconditioning also works as heating in winter!
Worst thing was our arrival. Although we had sent 2 mails (English and French), we didn't get an answer and were not picked up at the airport. That was a really bad start as the taxi driver overcharged us (of course!) and didn't give us any change AND dropped us of at the wrong alley so that we had to find the hotel on our own! (The one thing we didn't want to do as there was no good map. So here is my explanation: Follow Boulevard Fatima Zahra from Koutoubia mosque heading north or from Place du Bab Doukkala/
Gare Routière de Marrakech south through Rue Bab Doukkala. On the northwest corner of the mosque Bab Doukkala (there are some parking spots in fron tof the mosque) you will head west into the alley next to the corner, opposite to the parking area. The "Les Bains de Azahara" is the first door in the alley! Follow that alley for a couple of metres then turn right at the first crossing and follow that alley to the very end - 70 m. There you are.) We didn't know that , so we had to call the hotel - but the staff/owner who is the only one speaking English, could hardly be understood on the phone, so we asked a lot of people before someone could help us. A really bad start!!!
The towels were only changed ones (in 10 days), when we explicitly asked to do so. Even when we dropped them on the floor, they simply put them back on the rack. (We didn't realize it until the last days.) Although they cleaned the room every day, we had a dust layer in the bathroom after a couple of days, so they didn't clean perfectly while we were there. (This wasn't that important to us,)
The first morning we couldn't get any warm water - and it happened again - twice.
When the family has visitors, you can hear them all the time as all the rooms are situated around the inner courtyard, as typical for this area. (But it only happened once while we were there.) The same applies to the other hotel guests.
Worst thing (in our opinion): We asked to have dinner in the hotel on our last day. We even wrote it down and handed the notice to the man one day earlier as we were not always sure, if he understood us. When we asked if we could chose the meals at the last day, he said, that we couldn't have dinner as they had a doctor's appointment in the afternoon. That was said, but it's not their fault if someone is ill - but we wished they would have said something to us instead of only telling us as we asked for the menu. However, it got worse as we left the house about noon to go in the nearby park to stroll around before a spa appointment in the afternoon.) When we came back noone opened the door! Apperently they went to the doctor and didn't leave someone in charge to open the door! We waited about 10 minutes, knocking on the door and ringing the bell, but noone answered. Unluckily, we didn't have anything with us - no cash, no drinks, no food. We went back to the park and waited for about 45 min, before we went back to the hotel. (I caught a cold while we waited ) The door was opened and we rushed to our room to get our stuff for the spa appointment, It is really not amusing to be locked out of your hotel when you only left for a short walk and can't get back into your room! It really freaked me out.
I'm not sure, if I would recommand the hotel. I think it depends on how much you're willing to pay and where you book it. We payed very little so it basically met our expectations - but not for the arrival and the last day. (As written above.)
- Official Description (provided by the hotel):
- The Dar Al Hamra Riad, or the Red Mansion, is ideally situated in the heart of the Medina of Marrakesh. Situated near the historical market and square Djemaa el-Fna, this charming riad offers comfort and tranquility.Dar Al Hamra is a traditional Moroccan house, or riad, with seven rooms elegantly decorated in Moroccan fashion. Each room is air-conditioned and contains a private bathroom. Guests enjoy relaxing with views of Marrakesh and the Atlas Mountains on our private roof terrace with solarium.The Dar Al Hamra Riad will be pleased to welcome you to Marrakesh and ensure you have a magnificent experience! ... more less
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