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Hotel Riu Tikida Palmeraie
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Savings alert! 26% below average rates

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Reviewed September 3, 2010

My wife and i stayed at this hotel in the first two weeks in August this year and like most people we read all the reviews good and bad on trip advisor but kept an open mind.

We arrived late at night and were greeted with cocktails and a friendly welcome, we were asked to leave our luggage at the reception main door and and they would be taken to our rooms and then go get something to eat. We were too tired to go for food plus my wife was 4 months pregnant at the time so i decided to just grab our own luggage and take it to ours room as we were unsure how long the staff would take to bring our bags up to us?

We were room 5217 which unlike some of the reviews on here wasn't that far away but you can become a little lost trying to find your room on the first night and there are no guides to show you otherwise.

The room had lovely air condition and was clean and unlike some other comments on here we never had to tip any of the cleaners and the towels were changed when we asked and cleaned every day. The only issue we had was the noise sometimes from people going to and from their rooms as no one knows how to close a door quietly and there is quite a gap at the bottom of the room door which dosen't help matters and it also lets the crickets into the room which we found almost every morning when we woke up.

In terms of getting a sun bed with a parasol everyday is a hassle as what you tend to find is people getting up at the crack of dawn and putting their towels down. While i don't agree with this you have no option but to do the same as the heat in Marrakech was constantly in it's mid to high 40's every day and with having a pregnant wife i wanted to make sure she at least had a parasol to cover her.

The Morrocan's second language is french and i need to make people clear in that i found the french extremly annoying and very arrogant and the resort was full of them! Everytime you went for something to eat i found that the french had no understanding of the word waiting in line, they would constantly barge past you while you were trying to put food on your plate and for the life of me i couldn't understand this as there was always plenty of choice and it never ran out and it's all inclusive!!!

The entertainment left little to be desired and the best show they had was "Thats Life" which was cover versions of the old "Rat Pack". The staff worked extremely hard and most of them are very friendly with "OMAR" standing out for us as he was such a friendly lad and couldn't do enough for you.

There are a choice of trips for you to go on but i would say try to get in and see the seouks at the market place, this can either be a full day or half day. This is where you will see the snake charmers and the performing monkeys, just be careful of the little kids here as they are professional pick pockets!

The only real drawback with this hotel is it's location as the Palmerie resort is still a new and up coming area and in a few years you will see a big difference with new hotels and shops being built. Sometimes after your meal it would've been nice to go out for a walk around a town but that was just not possible here. There is a taxi service just outside the hotel if you want to go into town but be wary of this lad as he's abit of a rip off. We met another couple on the holiday that we spent time with,and we went to use this taxi out front and even though the taxi was a proper 5 seater he said he can only take 3 of us which meant 2 trips to the metro cash and carry there and back which was only a mile along the road and charged us 200 dirham each which is about 40 Euros!!

Lastly i found Thomsons tours charging 80 dirhams to book your seats going on your homeward journey is an absolute rip off as my wife and i paid this and still weren't sitting beside each other!

All in all i would recommend this hotel and resort to anyone as it's an amazing experience and finding out the little niggles is part of the holiday and lets face it you very seldom get a holiday that meets everyones tastes?

  • Stayed: August 2010, traveled as a couple
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1  Thank mcnulty_s1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2010

We spent two weeks here from the 6th August and were a little apprehensive having read some of the reviews. However, we found the hotel and facilities absolutely fine, the pool was gorgeous, there was always enough sun loungers and parasols to go around but the more luxurious ones were taken up first! The food was plentiful and varied and even the fussiest of eaters would find enough to eat. Desserts are a 'must'. The entertainment team did a pretty good job although evening entertainment wasn't up to scratch, there was some pretty hilarious shows. We went on the camel ride which was awesome, we done the 3 half day excursions which were really great, and we visited the medina and souks at 3 diffrent times - the best time being early evening as it comes alive! truly amazing. We were looking for a relaxing chill out holiday in a good hotel and this is what we got. With regard to reviews about hotel staff, can I say we found them to be top notch, they were very helpful, courteous, and nothing was ever a problem for them, I was told by the manager and his 2 assistants that if there was absolutely anything we needed we just had to ask at reception and it would be sorted, which we did once - and it was! Once again as with everything you can't please all of the people all of the time but this hotel certainly tried!

  • Stayed: August 2010, traveled with family
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Thank sunlovinKashyEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2010

We stayed in the hotel in the last week of August and we could not fault it. After reading some reviews on here I was quite worried about certain aspects of the hotel but these were all laid to rest when we arrived.

On our arrival we were served a cocktail and the staff took your luggage to your room whilst we tooked into dinner. The food throughout the stay was really good and there was a wide variety of food served every night. One of the highlights of the holiday was the Morrocan restaurant, the food was fantastic and as always the service excellent. However long trousers are required, my boyfriend and I didn't realise (even though we were told!) so just make sure you wear trousers!

The room was lovely, we were very surprised by the size as it was massive! The cleaners also made a real effort as they seemed to love making sculptures from towels! This also goes for the rest of the staff, who would really go out of their way to help you and serve you with a smile. My boyfriend messed up the code to the safe and after riinging reception someone immediately came to fix it. The staff also really appreciate it when you get to them too. Some of our friends we met were there for two weeks and got to know a lot fo the staff by name and this was rewarded by them giving them complimentary champagne when they went to the moroccan restuarant and one couple even had a carafe of beer and bottle of wine sent to the room.

The pool was also lovely, it had a gradual decline into it so you could lie and sunbathe in the pool. In addition to this there were almost seated areas in the pool where you could get a drink from the bar and sit in the pool and drink it, which is definately needed in 40 degree heat! Some review on here said that there were wasps round the bar area during the day, although this is true it is surely to be expected in a North African country. One thing that did get to me a little bit was the parasol situation, as to be expected with most hotels you did need to reserve your sunbeds, but parasols were not always available. We were up most mornings before 9 and that wasn't a problem but our last day we got up at 10 and although we got beds we couldn't get a parasol. I'm not one for lying out in the sun all day and after taking a walk round the pool area we realised a lot of people didn't only have a canapy (these are fixed above actual beds) they also had a parasol. There were also some people that had a parasol each, and wherever I have been before you normally share a parasol between two people. Therefore I do think the hotel does have enough parasols for beds but because some people were clearly hogging them it meant that we had to beg to get one!! I was quite brown before the holiday but I still wore factor 30 and I still burnt in the sun so a parasol is a must, I think the hotel needs to have some kind of rule on the parasols to sort this out!

Me and my boyfriend had two trips out whilst we were there although we didnt take these with Thompson. We were lucky enough to know people who lived in the area and they took up us the Atlas mountains which was amazing, so if you get the opportunity you must go. We also went to a restaurant on the way up the mountain called Serge's, unfortunately I have no idea where this is, all I know is that it was near a lake or a reservoir. The restuarant was very rustic and I don't think we wouldnt have gone there unless taken there as you can't always be sure about how safe the food in Marrakech is, however it was amazing, I had traditional lamb, apricot and almond tagine and my boyfriend had beef and prune tagine, it was lovely! The other day out we had was into Marrakech where we really saw the sights! We visited the Spana Donkey Sanctuary which was lovely. In Morocco there are many working animals, in particular donkeys, mules and horses and this place educates owners on how to look after the animals, the sanctuary has also paid for water troughs to be put across the centre of the city so the working animals have access to fresh water at all times. This sanctuary isnt something tourists usually see but it was lovely to see the work they were doing. After this we visited a Rhiad in the centre of the Medina, this was probably the highlight of our trip. After what looked like a door in a wall it opened up into an amazing courtyard that had a pool and a water feature. This rhiad is also a boutique hotel but for the life of me can't remember the name! It is definately worth a check out if you can get into a rhiad though!

We went into the Souks in the day time also, although it was just too hot! During our visit it was Ramadam so a lot of the Morrocans had these water sprays in order to keep themselves cool as they couldn't eat or drink during the day. We heard some tourists complain that they got sprayed with the water and they didn't like it but this was not our experience, the Morrocans are lovely, friendly people and we got sprayed with the water you end up getting into a conversation with them and they were just being friendly. If you are visiting Morrocco at the height of summer I wouldn't recommend going into the city during the day as it can reach temperatures of 50 degrees and your time is much better spent by the pool!

A must do is a visit to the square in the evening when it really comes alive! There are snake charmers but beware of the monkeys on chains (not a fan!) In order to take photos of the snake charmers you will have to tip. This must be the Moroccan way of life, and again a lot of the reviews on here said they didn't like the Moroccan people or the fact they felt they were always after money. We felt that this is just their culture and it is simply different to the way we work. There aren't fixed prices on anything and they will of course will do anything to make money; it is just their way of life and it is ignorant to think that people all over the world are the same!

Speaking of fixed prices, they expect you to haggle and you have quite a lot of fun when doing it! We were advised by our rep to go in at 30% of the price and work from there so if something is 100 you say 30 and you work towards a meeting point. For example we bought some amazing hand made dominos and their starting point was 350dirhams and we laughed and said no 80 dirhams, threat to walk away and they will reduce their price instantly and we ended up getting them for 120 dirhams which is about £10 - a bargain, especially as we had seen people making these deeper into the souks so you know they are handmade!

I would definately go back again, but probably not longer than 10 days, a combination of the heat in August and you are in a complex and the shuttle bus is needed to get into the centre. Some of the friends we made said they missed a walk along the beach in the evening, but you have to treat it I suppose as a city break.

The holiday in total was fantastic and I would definately go back again, I really hope my review was informative about Marrakech as well as the hotel. I have never done one before and I hope that what I have said will help some people have just as a fantastic holiday as me and my boyfriend did!

  • Stayed: August 2010, traveled as a couple
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2  Thank Katie_Loves_Hols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

Having been on Trip Advisor everynight we had read good and bad reviews of this hotel so we went with an open mind but kept peoples comment fresh in our heads. We arrived at the hotel late at night, were greeted with a sugary cocktail and went straight for our evening meal to avoid the check-in queues (would strongly advise doing this). When we returned from our meals we saw that our bags were still waiting to be taken to our room so decided to take them ourselves as we had heard prior to arrival that you could be waiting up to 2 hours. We then walked to our room (number 5138) which wasn't really that far on the contrary to previous reviews, and would say that our block was furthest away.

The room was clean and very spacious, aircon worked fine. One of the bedside lamps didn't have a lightbulb but we simply took one from the wall lamp, no need to cause a fuss as it didn't bother us. Maid service left a lot to be desired, we found that if there wasn't a 10 dirham tip left every single day then things went a little downhill in terms of cleanliness. On a couple of occasions we asked for the bathroom towels to be replaced, only to find that the maids had simply hung up the dirty towels again.

We missed the welcome meeting which was at half ten, please bear in mind that Morocco is an hour behind the UK, not the same time zone as we were told by the pilot. Having read the do's and dont's in previous guests reviews we pretty much knew where we stood and decided to head straight out to the souks. (Anything you needed to know Elias and Sandra were always available to chat, very helpful reps nothing is too much bother for them.)

The souks are very intense. Ladies don't worry too much about being covered head to toe, people were walking about in vest tops and shorts and didn't receive any hassle. Watch out for the henna artists dotted around the main square sat underneath parasols, they will grab your hand whether you want a tattoo or not and then expect money or a 'gift' when they are finished. We experienced this and we found it some what frightening. When we gave her 1 dirham as a token gesture (as we had told her to stop several times) she swore at us, spat and then walked back to her stand.

We visited the Les bains de L'alhambra spa for a relax duo treatment. This was very good, however it was spoilt by the two young immature girls giggling and messing around during our massage.

Before visiting the hotel we had read that the food wasn't up to standard, but bearing in mind how many people they are catering for in peak season it wasn't all that bad. Plenty of choice and always fresh fruit available. We visited the Moroccan speciality restaurant twice during our stay and we only wish we had gone there every night as the food was excellent and it felt as though you were in a proper restaurant. You can make reservations to visit this restaurant with the head waiter in the main restaurant just as you go in through the doors, make sure you take advantage of this place!! The Italian restaurant was appauling, the same room they use to serve up snacks during the day, it wasn't anything that you couldn't find in the main restaurant, we wish we hadn't have bothered.

Entertainment in the hotel was dire, alot of effort put in but that's all that can be said. Some bar staff were very rude, we found that being British guests we were at a disadvantage, with French guests being served before us regardless of how long we had been waiting (would swat up on some basic french as this seems to be the main language in Morocco.)

Overall, we had a great holiday however we would not return. This is not due to the hotel, there are just many more places we could visit!

Here is a list of the things we did and how much they cost:

Atlas Mountains 4x4 trip - 800dh each inc. lunch (very worth it)
Majorelle Gardens - 30dh each (worth it if you have the time)
Pacha - 1400 dh for 5 people inc. VIP table and drinks all night (best night we had)
Taxis into the town - don't pay anymore than 60dh in the day and 80dh at night.

  • Stayed: August 2010, traveled as a couple
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3  Thank stephaniejade23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

I was a little aprehensive about going to Marrakech, I need not have been concerned the hotel is fantastic. The warm greeting we had on arrival at this stunning hotel set the scene for a wonderful holiday.
The Hotel is managed very well, it is spotlessly clean. The management team are seen at all times of the day and night supervising the staff.

I really enjoyed the food and I am quite q fussy eater we particularly enjoyed the Morroccan speciallity restaurant the tagines were exquisite. The food was always hot and there were different themed nights in the main restaurant.

The entertainment team are great they work so hard to keep us entertained, the evening shows were some of the best i have seen in an all inclusive. The manager and his deputy also take part here in a show dedicated to Frank Sinatra and the rat pack era very enjoyable.

Sunbathing is a treat around the huge lagoon pool, the large mattress beds are soon reserved but there are always plenty of sun loungers and parasols to go around, just ask one of the pool attendants and they rush around to find you everything you need.
Beware of the sun it is very strong i took factor 15 and 20 and still burned, but i am fair skinned. We were there in May and had temperatures of 45 degrees for 4 days we also had two days of rain lasting until mid afternoon, this gave us the ideal opportunity to go into town.

There is a free shuttle bus into Marrakech, there are also Taxis outside the main enterance (haggle for the price), there is a day and night rate, the driver will not ask for money up front he will arrange where to pick you up and the time. Our driver couldn't park where he was to pick us up so he parked up and came to get us.
If you want to see the Yves St Laurent Gardens I would suggest you go in by Taxi we went on the arranged trip and felt we didn't have enough time there. It is a little piece of paradise within the madness of Marracech. There is a lovely little cafe in there I would love to go back and sit in there again.

The Souks are amazing but watch out for the motor scooters they appear out of nowhere at breakneck speeds through the little alleys. We went to the Berber Pharmacy and bought lovely spices and oils, it is well worth a visit they have creams amd potions for every condition you can imagine. Out the back door of there is the workshop where they dye all the beautiful scarves and wraps in natural dyes, it's a wonderful sight as they all blow in the breeze on a miriad of lines.
We went into the old souk and saw the sheep, goat and camel heads hanging outside the butchers, and witnessed the old ladies feeling the intestines which were also hanging up outside,apparently this tells the lady how well the animal was before slaughtered. It's a different world can you imagine doing that in your local supermarket ?

Marrakech at night is a must, the square becomes a bustling mass of life and colours. The restaurants are all set up and all you can see as you arrive are a miriad of lights and smoke. It is amazing there are stalls piled high with bright oranges waiting to be squeezed for you. The spice stalls dazzle with all the different varieties on show. The henna ladies try to entice you to have your hand, face foot anything at all painted. The holy men rant, the chicken man dances. It is just wonderful and then it is time to go back and the luxury of the hotel awaits you.

The rep will tell you that the airport is terrible on the way back ans that it will take hours for you to get through, we were through in 15 mins we must have hit a good day.
I would not hesitate to go back to this hotel and have recommended it to my friends, one of them as booked to go in 2011.

  • Stayed: May 2010, traveled as a couple
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4  Thank TinamcChesterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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