We booked this holiday as a couple, wanting something relaxing but not overly expensive and to be fair, this is what we got.
When you arrive at marrakech airport don't bother queuing to change your money, you can do this for no commission at the hotel.
When you arrive at the hotel, you will be given a drink and encouraged to have something to eat in the restaurant before checking in, in our opinion, if there are families with young children or older couples, then I would let them check in so that they can get their children settled as it is quite late when you arrive. If you're not hungry, just go and enjoy a glass of wine or beer. By the time you have finished, the check in queue will be down and you will be less stressed by a quick check in with a more personal touch.
Rooms great, beds hard but suited us. Didn't like the toilet and sink being in separate rooms! If you have a poo you should be able to wash your hands before leaving the bathroom but that might be my OCD coming out!
Pool is massive and plenty of sun beds, and we sometimes couldn't be bothered getting up til noon and we still got a bed. It would have been great if there was a 'quiet pool' for us who don't have kids, or if you don't want to be distracted by the great animation team. There are those who get up and reserve beds but if it makes them feel better to have a bed in the same place every day then crack on (some folk are just creatures of habit)
Food good. We tipped 20dh every evening, we always tip when we eat and yes, for the equivalent of £1.70 you will be remembered and get your wine brought over to you, but the service is fab whether you tip or not but I say STOP BEING TIGHT and reward them for the amazing service you will get.
Shocking evening entertainment. Same duo singers outside every night, singing the same songs in the same order. It got to the point where we always new what they were going to sing next! Cabaret room entertainment was butlins stuff and just rubbish, they could do with a pianist or something in the lobby bar.
Souks and shopping was hideous. I hated it but I appreciate people who do like it and you probably should give it a go. Just not for me!
Check out was annoying cos you have to be out by 11am but not flying til 11pm so it's a long day and you get a room for a proxy half hour to freshen up - rubbish, but that's thomsons fault, not the hotels.
Smoking in hotel got annoying, it seemed people just smoked in there because it was legal to do so. I'd understand if it was raining outside! Also, the kids are entertained in the lobby area in the evening and folk just sit there fagging it with all those kids around, just no need and completely selfish.
Sounds like I've had a moan but not really, the hotel was good, we came home relaxed and spent little money - result! Go there and chill out.
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