We stayed here for a week in May/June 2012 and this hotel cannot be faulted.
We knew it was going to be good from the start when we got a nice cocktail at check-in.
Staff: Always pleasant, always happy to help, spoke excellent English, happy to converse and find out more about guests and they work some seriously long hours to always be smiling.
Food: Something for everyone, can be a tad repetitive but thats expected in an all-inclusive buffet. Lovely smoked salmon and champagne breakfast on the Sunday morning. Definitely recommend the Moroccan and Italian restaurants, the food and wine was great and made for a nice change.
Marrakech itself: Amazing! If you're looking for a diverse culture this is the destination to go for. As long as you are firm with the people trying to sell you things or offer you henna then you will be fine. One tip for the ladies is that we found the argan oil they sell in the hotel gift shop better and cheaper than that in the medina. Some of you may also be lucky enough to meet a man called Abdullah in the souks who will invite you into his home for mint tea. If you leave without buying a carpet from him it will be a miracle. There is also a small shopping centre just outside of the medina where you can purchase high street style clothes and accessories for a reasonable price.
Rooms: Always clean and tidy, very private, spacious with lovely decor.
There are ample sunbeds, the pool is huge and the bed-style sunbeds are great for an afternoon nap.
We did the cascades of ouzoud excursion, if you do this make sure you take water and comfortable shoes and be prepared for quite a climb.
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