We stayed for four nights in room 4010, a ground floor room. The room was pleasant enough but the dark brown ceiling made it all a bit oppressive. There were two huge cracks in the walls and the curtains were missing hooks. The linen was clean but not so sure about the blankets, it was cold while we were there so we had the heating on at night so were cosy.
My main negative is the smoking everywhere. By the pool, in reception and in the bar. It's horrible and makes one appreciate the non smoking laws in the UK.
The food was good. Something for everyone. It is a huge dining area and you do feel a bit close to other tables but I'm not sure there is a solution. The Moroccan restaurant was a nice change but the 'Italian' disappointing and the tables were cleared as soon as you put your cutlery down! The main restaurant food really was of a high standard and I fail to see how anyone would not be happy.
We used the spa twice and had lovely treatments although it is quite expensive.
The entertainment was a bit cheesy but such a lovely animation team! In fact all the staff were wonderful.
We loved our ventures to the Jemma el fna and the souks - we just took taxis. 100-150drs. It's a different world but how anybody could visit Marrakech and stay in the hotel I just don't understand.
We booked a short break with Tomsons and it was fine for a short break but I would not have wanted to stay for longer than a week maximum. I'm not sure it was was expected for a 'platinum' hotel. It was fairly basic and not luxurious.
Beautiful gardens and its a shame there are no loungers scattered around the grounds instead of all by the pool.
The curtains all look a bit tatty and the decor is a bit dated in the rooms.
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