Pretty much agree with all the positive comments on here. This is a great hotel to relax in and recharge those batteries.
It was found for us by our excellent Travel Counsellors advisor, Emma Slatter http://www.travelcounsellors.co.uk/emma.slatter
The hotel was quite different to anything we’d been to before. Very small with only a few staff looking after our needs. 3 waiters, 3 receptionists, a small housekeeping team and a gardener was all that was needed. We enjoyed a very good level of service from the staff who were most pleasant and accommodating. We were given a 'buzzer' to call for service which is much better than being constantly pestered by staff. Entertainment was provided by a family of tortoises, which just about matched the pace we wanted to live at for the week! At times we felt a bit like ‘royalty’ as there were only 2 or 3 of the 10 rooms occupied most of the time. No issues therefore in getting a sunbed etc.
The room booked was one of their ‘standard’ rooms. It was clean and decorated in a North African style. Quite small, with not much storage space, but would have been sufficient for our stay. There were a few things which required attention (safe locked, shower drainage slow, some lights not working) and I asked for something to sit on in the shower. I told the receptionist about these things and within an hour or so she told me they would move us to a larger room later in the day. The staff moved everything with great care and we were set up in one of their larger rooms by tea time at no extra charge. You will appreciate its often the small things that make a holiday and in this case I would certainly say the standard of housekeeping in the room and having one of the best showers I’ve ever used made a significant contribution to our enjoyment. Also the layout of the hotel meant a very short walk between room, restaurant and pool with no stairs to manage.
The food was very well cooked but the downside was lack of choice. Breakfast was a simple croissant and bread offering with jams and syrups. A small choice of sandwiches were available at lunch and dinner was generally couscous or a tagine with lamb, beef and once only chicken. Drinks were expensive with beer at almost £4 a bottle and wine about £20 a bottle. It was a good wine though!
There was a very ‘trusting’ style about the place. Keys were just left on the table at reception and you weren't asked to sign for anything after each ‘extra’. However the front door to the hotel was locked and there were a number of security cameras about the place. I was a little concerned about how our bill was building without seeing regular receipts, but I needn't have worried as I believe they got it spot on.
The transfer to and from the airport worked well. Smooth with no delays. The pickup for our return was at 6pm and after a quick word with the manager at the hotel he said it was OK to keep the room until we left and no charge was made.
So we enjoyed it, but a difficult one to make a general recommendation about. I think it possible that some would find it isolated and boring but not us on this occasion. It fitted our needs very well.
- Official Description (provided by the hotel):
- El Miria Palace is situated on one of the oldest oases of Marrakech. It was recently built in the purest Arabian-Moresque style similar to the grand vizier's residences. All the rooms of the hotel have the comforts expected in an establishment of very high standing to incite guests to feel like Sultan and Sultana. ... more less
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