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“Nice Hotel, minor irritations”
Review of Al Fassia Aguedal

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Al Fassia Aguedal
Ranked #81 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed January 8, 2013

We chose this hotel from the ratings on TripAdvisor for Christmas week with our two young children and my parents. The hotel is immaculately clean, lovely bed-linens and very good bathrooms, endless hot water, robes and slippers, silent mini-fridges and good silent heating/air-con and triple glazed windows, so no road noise. The standard of renovation is very good, with stained glass windows, beautiful plaster-work and the ladies who run the place are very hospitable and helpful, booking taxis and restaurants, arranging pick ups from the airport. The swimming-pool area was delightful to sit out in during the day, though the un-heated pool is too cold at that time of year for swimming. The small garden around the hotel is beautifully kept, the rose garden is lovely. The hotel is calm and relaxed and very low-key, we had 2 suites and a double room which were nice. The Carrefour supermarket with shopping mall is a 5 min walk, which was useful for bits and pieces.
Negative points which are minor frustrations are: it was really very cold for for breakfast outside by the pool at 9am and at 5 degrees, we watched guests arrive to the tables in jumpers and then return 5 minutes later wearing coats, hats, boots and gloves, an option to sit inside should be offered automatically.
The service at the start of the week was OK, but by day 3, the breakfast was taking 45 minutes for the tea to arrive and 1 hour for 2 boiled eggs (they were then sent back as they were not cooked), and when you are sitting outside in the cold, this is irritating...... The restaurant service we also found to be very slow - about 1 hour for 4 main courses to arrive and then a chicken tagine was stone cold and had to be sent back. We did complain and next day the breakfast service was impeccable.
The bedrooms are rather dark, underfurbished and sparce. It was difficult to see to read whilst sitting on the sofas in either of our suites even with the overhead light on and there was insufficient light to use the dressing tables for applying make-up. More lamps, rugs, chairs!
A food and drink room service would also have improved our stay and there was no bar as such and this would have added a focal point to the hotel.
The restaurant we found again too dark to read the menus and difficult to see to navigate the "rustic" chunks of meat and bones in the chicken and lamb in the tagines, the seating was also uncomfortable, 5 of us squashed into a banquette square corner with a round table, it was difficult to reach the dishes - not a restaurant we would recommend, we found the food to be rather average and bland and quite expensive.
In all a pleasant Christmas was had, would we go back? not sure.

  • Stayed: December 2012, traveled with family
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Thank FerretUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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120 - 126 of 393 reviews

Reviewed December 2, 2012

We only visited this place for dinner, so we cannot say about the hotel itself. The dinner was great, good taste, great selection and very welcoming staff. The entrance through the garden does give a nice welcoming effect and will impress most.

  • Stayed: November 2012, traveled on business
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Thank Jacob57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

We cannot recommend this hotel highly enough. We spent three nights at al fassia and enjoyed every minute! The hotel is beautiful - stunning grounds, fabulous restaurant, lovely pool, fab massage, cosy room with fire for those chillier winter nights...... The staff were so friendly and went out of their way to help us in any way they could - customer service at its absolute best! In fact there is nothing negative we could say about this hotel.

Oh, if only we could transport al fassia hotel and its staff with us wherever we travelled around the world!!! Thank you al fassia for a wonderful and memorable stay! (and a very special thank you to the lovely Sofia!!)

  • Stayed: November 2012, traveled as a couple
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Thank Kate O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

In our short 4 night stay in Marrakech we were recommended this restaurant by the reception at our riad a couple of minutes walk away, we loved it so much we ate there twice! the setting is beautiful the staff were very attentive and the food was fantasic and at a really good price, would definately recommend to anyone visiting the area!

  • Stayed: November 2012, traveled as a couple
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Thank Emmajallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

A small but really beautiful, elegant riad, well designed and very sophisticated. The staff can't do enough for you and the rooms are lovely too. Our time spent in this guest house will be remembered forever and we can't wait to go back.

  • Stayed: November 2012, traveled with family
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Thank jane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We stayed at this hotel at the end of a week in morocco are only regret was that we did not stay longer.from the fantastic service to the high quality surroundings this hotel was a delight.the service were very friendly towards are children making them feel very welcome.breakfast by the pool was another highlight. A visit to the hotels restuarant is also a pleasent experince with very generous meals.

  • Stayed: November 2012, traveled with family
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Thank Chirs T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

After staying at Al Fassia Aguedal for three nights, we can just confirm previous reviews about the friendly staff, great food and lovely setting. Unfortunately, during the stay my wife got ill and we needed to go to a hospital. The manager arranged for a transport and personally took us to an international clinic in Marrakech where she stay and helped translate when speaking with the doctor (as the staff only spoke French and Arabic). It took several hours, but to her it seemed like the most obvious thing to do. We are very grateful for her and the rest of the staff’s assistance!

  • Stayed: November 2012, traveled with family
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Thank StarElsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Al Fassia Aguedal

Address: MH 9 Bis, Route de l'Ourika | Aguedal, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #81 of 502 Hotels in Marrakech
Price Range: $105 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Fassia Aguedal 4*
Number of rooms: 27
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