We chose this hotel from the ratings on TripAdvisor for Christmas week with our two young children and my parents. The hotel is immaculately clean, lovely bed-linens and very good bathrooms, endless hot water, robes and slippers, silent mini-fridges and good silent heating/air-con and triple glazed windows, so no road noise. The standard of renovation is very good, with stained glass windows, beautiful plaster-work and the ladies who run the place are very hospitable and helpful, booking taxis and restaurants, arranging pick ups from the airport. The swimming-pool area was delightful to sit out in during the day, though the un-heated pool is too cold at that time of year for swimming. The small garden around the hotel is beautifully kept, the rose garden is lovely. The hotel is calm and relaxed and very low-key, we had 2 suites and a double room which were nice. The Carrefour supermarket with shopping mall is a 5 min walk, which was useful for bits and pieces.
Negative points which are minor frustrations are: it was really very cold for for breakfast outside by the pool at 9am and at 5 degrees, we watched guests arrive to the tables in jumpers and then return 5 minutes later wearing coats, hats, boots and gloves, an option to sit inside should be offered automatically.
The service at the start of the week was OK, but by day 3, the breakfast was taking 45 minutes for the tea to arrive and 1 hour for 2 boiled eggs (they were then sent back as they were not cooked), and when you are sitting outside in the cold, this is irritating...... The restaurant service we also found to be very slow - about 1 hour for 4 main courses to arrive and then a chicken tagine was stone cold and had to be sent back. We did complain and next day the breakfast service was impeccable.
The bedrooms are rather dark, underfurbished and sparce. It was difficult to see to read whilst sitting on the sofas in either of our suites even with the overhead light on and there was insufficient light to use the dressing tables for applying make-up. More lamps, rugs, chairs!
A food and drink room service would also have improved our stay and there was no bar as such and this would have added a focal point to the hotel.
The restaurant we found again too dark to read the menus and difficult to see to navigate the "rustic" chunks of meat and bones in the chicken and lamb in the tagines, the seating was also uncomfortable, 5 of us squashed into a banquette square corner with a round table, it was difficult to reach the dishes - not a restaurant we would recommend, we found the food to be rather average and bland and quite expensive.
In all a pleasant Christmas was had, would we go back? not sure.
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