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All reviews pool bar moroccan restaurant atlas mountains head concierge garden view all inclusive package beautiful hotel smaller pool pool staff guest relations free shuttle spacious rooms shuttle service main restaurant relaxing break plenty of sunbeds pool side
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Reviewed May 29, 2019

Stayed here for 5 days. The hotel is a lovely expansive place in a nice quiet area. It offers various restaurants and houses a very large pool which has ongoing activities. The hotel rooms are well maintained by staff and have plenty of room.I would stay maybe have more English -speaking cleaners so they understand what you're saying. Overall nice hotel and would recommend when visiting Marrakesh.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Reviewablefun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace, responded to this reviewResponded May 30, 2019

Dear Mr. Danis,

Thank you very much for your comment following your stay at the Sentido Kenzi Menara Palace.

We are all happy to have contributed to the success of your stay in Marrakech and hope to have the pleasure of receiving you again soon.

Sincerely yours,

Mrs. Ibtissam JAMILI
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2019

Stayed here for 5 nights. Hotel is well kept. Very clean. Our room was huge and very comfortable. Only issue here was the tea and coffee that was provided...all very good...BUT NO MILK ...don’t quite understand why they couldn’t provide sachets of milk.
Gardens and pool kept very well. The use of beanbags in the pool was a great idea...but there’s only 4....please invest in some more as they are very popular.
Pool bar was ok...ate at the beach bar just once...not a lot of choice and sadly had to leave half the burger as it was raw....the main restaurant at lunch time was near on empty every day....what a waste. If I were management I would look at extending the beach bar service at lunchtime and closing the main restaurant as they’re seemed to be a lot of food waste at lunchtime.
Restaurant in the evening was ok...nice to have a bit of background music...outside seating was lovely too. Nice to have bottles of drink brought to the table so you don’t have to keep pestering the waiters all the time. However we did find as two lady travellers we were ignored most of the time and had waiters going to every other table and we always had to call a waiter over to ask for drinks. Not acceptable but having been to other Muslim countries always find they don’t like women who travel without men .
Food in the main restaurant in the morning was acceptable as was the evening. But have to agree with other reviews that the hot food was never hot...and to be quite frank I don’t feel that it was quite 4* . Some of it did not look appetizing at all. Sorry guys but you really need to improve your food to bring it up to standard. Thursday evening was meant to be bbq theme...but sadly no bbq ...big let down.
Yours spa services were great. Went twice for treatments which were fantastic but again the decor and atmosphere definitely need looking at. It really was soulless ,with basic white walls in the treatment rooms...paint peeling from the walls it really does let the team down.
Overall it was an ok break very relaxing.

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Travelbuddy033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace, responded to this reviewResponded May 27, 2019

Dear Valued Guest,

Thank you for having stayed at the Sentido Kenzi Menara Palace and for having taken the time to inform us about your recent experience.

Your feedback is very important and helps us improve our services even though we preferred that your experience was more enjoyable.

Customer satisfaction is our priority, but apparently, we did not succeed this time.

If you give us the opportunity to regain your trust, we will do our best to provide you with the great experience our customers are looking forward to.

Once again we apologize for the inconvenience caused during your holiday.

Kind regards,

Mrs. Ibtissam JAMILI
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2019

As a hotel director general - the priority is to ensure the guests are enjoying their time at the hotel! Instead he stopped the live band playing so he could watch the football!

What an inconsiderate moron - he clearly doesn’t understand what his role is.

He sat in a separate room just next to the bar with a group of men and enjoyed himself - no care about “his guests experience”

Typical male domination and created a rubbish boring atmosphere where we had to sit in silence - he should stay at home and have a lads night! The live band is the best!

Date of stay: May 2019
Trip type: Traveled with family
1  Thank Vanishasview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2019

My partner and I stayed here for a 2 week all inclusive holiday which we were very excited about. In the majority it was great but alas from start to finish there were issues.

Prior to arrival I emailed the hotel with some questions but alas I got no reply. I asked if it could be confirmed if we had been designated room 303 as per my information. If they had replied it would have helped. The room was on the 1st floor and very spacious with a big double bed but sadly it wasn't for us. It was directly over the front door over looking the car park with no balcony as such, what could be called a walk way with clear glass for every one to look through from the internal lobby area. A room we certainly didnt expect hence we declined.
We spoke with reception and were advised the hotel was very busy, the only room available was a twin on the ground floor near the pool (a big positive) which they could fix the beds together. We agreed on the basis that the beds would not move and a topper could be placed to make it more comfortable. Alas the bed would not stay together and the topper used was so stained it really was a turn off. It then took several hours, several reminders and a complaint to the duty manager to get the bed situatiin sorted, more hangers, the safe fixed, TV working and no hotel guide.

Also we found out on a badly photo copied letter from the hotel on arrival that the inside pool would cost £15 per visit to use!! We have checked since returning and cannot find anything to confirm this. Not a great start to our holiday.

In the majority the staff were pleasant but may need more guidance. The bars and it's stock were never the same each day. Draught beer, bottled beer, canned beer it was pot luck every day and on one occasion they ran out of gin. It was apparent that there was a lack of management. Also myself being diabetic there was a lack of sugar free drinks only coke zero. We had to buy sugar free soft drinks from the local Carrefore.
However there was a diamond that shone, Yasser El Merroni who worked on the bar. We were always met with a smile and every day he went above and beyond, nothing was a problem, including on our final day pouring us a draught beer which had been unavailable except on 2 days out of 14 yippee!!

Food on the wholewhole was great but often found the hot food wasn't hot and there were no hot plates they had to be microwaved. The Italian restaurant which offered a la carte was closed for the majority of our stay. However we did manage it once and the head chef kindly cooked us on another occasion veal escalope as a special. Well done it was much appreciated.
Sadly the hotel at no time put notices up to advise of the closure which was very disappointing.

And finally what we feel is a point which we can't accept. Haggling is common place in Morocco how ever when the hotel organises an air conditioned taxi and agrees the price to take us on an excursion and bring us back with reassurances that there will be no issues . It is shocking that the Kenzi Menara allows the taxi drivers to then on the hotels door step to start haggling. Thus making the arrangements tense and frustrating. My partner got very upset at this point as she was assure this wouldn't happen. It is as if the hotel is endorsing it's guests to be ripped off. This we feel is totally unacceptable.

Overall the hotel, it's location, particularly the food and the pool for our stay was pretty good and if it wasnt for the issues we had and there were more niggley issues which we haven't mentioned, it would have been a very relaxed holiday. Alas it wasnt.
There is a lot of room for improvement particularly the communication between staff and guests could be much better. Unfortunately we cannot endorse this as a 5* hotel.

Room tip: Room 303 is above the front door over looking the car park
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank joanne k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2019 via mobile

I visited this hotel with friends and we really liked it. From the moment we stepped into the hotel we were greeted with a beautiful smell of burning oils. The hotel is immaculately clean and 95% of the staff are happy and helpful.

The room was large and there was a hospitality tray. The only thing missing was milk. The beds were very comfortable with lovely pillows.

The food was fresh and there was plenty of choice. I’m a vegetarian but my friends said The meat could have been hotter. However I imagine it’s hard to keep it hot without drying it out.

The only downside is that I would not class this hotel as full All Inclusive but All Inclusive light. As in most All inclusive hotels you have to pay for premium brands but there is usually a local alternative. However not the case here. No Malibu, Tia Maria or Baileys copies so you had to pay for the premium brands. Gin, Vodka, Rum and other spirits were included but none of the popular drinks. They really need to get some local alternatives.
The other strange thing is you can have hot coffee but you have to pay for iced coffee! Why? It’s just coffee with ice, no extra cost. We thought we had found a way around this by ordering vanilla ice cream, which comes in a glass and an espresso on the side, which we then mixed together. Unfortunately on the second day they ran out of vanilla ice cream.

All in all I would recommend this hotel and I hope the management take this review on board and look into the few problems.

Date of stay: May 2019
Trip type: Traveled with friends
1  Thank 226JulieW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kenzimenarapalace, Directeur général at Sentido Kenzi Menara Palace, responded to this reviewResponded May 24, 2019

Dear Julie,

Thank you for taking the time to share your comments with us following your recent stay at the Sentido Kenzi Menara Palace.

Feedbacks from our guests are very important to us and your input helps in our continuing efforts to provide excellent service and a great stay.

We greatly value you as our customer and hope that we may have the pleasure of welcoming you back to the Sentido Kenzi Menara Palace in the future.

Sincerely yours,

Mrs. Ibtissam JAMILI
General Manager

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