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“Fantastic Staff, Good Building, Poor and Expensive Restaurant”

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SENTIDO Kenzi Menara Palace
Ranked #95 of 500 Hotels in Marrakech
Certificate of Excellence
Reviewed December 3, 2009

This is a new and luxurious hotel. We booked late and were rewarded with a fantatstic room. The pool and suroundings were superb but even so, given the surroundings, 125 MAD for two beers was excessive. The staff were great and helpful.

The restaurants were not up to the standard of the rest of the hotel. The breakfast was good although insisting on service on the terrace (open to the cold air ) was really not acceptable in November. There are two restaurants in the hotel but the menu for either did not change in the nine days that we were there. We were there there for the Festival of the ID (Abraham sacrifcing a sheep instead of Jacob) and the food in the hotel ( a buffet diiner) was worse than usual but more expensive.

Dinner on the terrace was cold despite the four patio heaters and the insistence that guests need to sit in the open air on a late November evening is putting ambience in front of comfort..

In general the hotel restaurants are expensive without being exclusive. The Moroccan restaurant is best avoided - you can do much better in town

If you don't have a car I wouldn't stay here. It is a long way out of town and taxis are 40 MAD to the central square and 50 MAD to Gueliz.

Overall, a very pleasant modern hotel which has not reacted to the credit crunch and the fact that is so far out of town. So adverised and subsidised transport into town, would have been a partial solution

  • Stayed: November 2009, traveled as a couple
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Thank Bustagut_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 2, 2009

This hotel was absolutely fantastic! From the moment we arrived everything was perfect. The rooms are huge with beautiful decor and the beds are absolutely enormous! We had a great view from our balcony onto the pool though I do realise that some balconies will look straight onto the dual carriageway if they face the front, think we were just lucky. Found the staff lovely though there was a little bit of a language barrier with the room service staff but was sorted out with no problem after a little charades! The food at the poolside bar was beautiful but not exactly cheap. The staff at this bar were lovely and attentive but not invasive.

The location was good too, only 15 minutes from the airport so very convenient.

I absolutely recommend this hotel and can't believe some of the review that I have read are the same place!

From the moment I arrived until the moment I left, it was perfect!

  • Stayed: November 2009
    • Value
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Thank sarah118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2009

We did enjoy the hotel at first, even though we felt cheated - the description had suggested we were right outside the city walls! Still, the room was nice - even though the view wasn't great (actually the highway). The first day breakfast was nice, too - later it deteriorated (warm dishes cold-to-cool), probably because more guests arrived? The worst thing was, however, what happened when I ended up in the hospital (a serious allergy attack) in the morning the day we were scheduled to leave - while the hotel doctor and we were waiting for the ambulance, the person on duty promised that of course the room could be kept - when my husband returned (I was still very ill, so he was naturally in shock), he was told that the hotel was full, and he was made to pack there and there. When he protested and pointed out that this was both cruel and unacceptable, they did finally relent a little and found a hotel room for him in town. Naturally our feelings are coloured by this unpleasant episode. So would we recommend the hotel - I don't know!

Stayed: October 2009, traveled as a couple
Thank CygnusBergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2009

Good points:
New, lovely rooms and public areas, staff polite, concierge fantastic at arranging taxis, getting us picked up etc, huge pool, quiet, food freshly cooked.
Not so good:
Prices of drinks etc glass of wine €7-9, coke €3,50, extra costs taxes.
We booked two rooms both 1 adult , 2 children. Half board, the poolside lunch we tried for two plates of pasta, 3 chips, 6 cokes came to €60 !!, this is one expensive way to live.
So we spent our time cost saving, only one drink at each meal, it still came to €25 per meal on top of half board.
The dinner service was so slow, with only 5 tables occupied , it took sometimes 1 hour to get starters, half hour for main and 20 mins for ice creams, so no matter how fast we ate or ordered, each meal took two hours and with children, it was not a good experience as the restaurant opened at 7.30 , so we were never out before 9.30.
The worst bit was check out when we got a bill for an additional €1200 euros !!! Despite the fact the fact our booking was confirmed by the travel company ( I had copies of the confirmations) at 1 adult + 2 children per room , they wanted to charge us additionally for the fold out bed in each room at €45 per room per night = €630 ! After half an hour at the desk and phone calls to the holiday company, it got waived somehow.
We still had a bill for €550 for our cost saving drink regime, by the time they added room taxes and a couple of pool lunches.
We also lost a pair of my daughters €30 crocs from the room, so do a personal inventory check each day of your room. I had been really careful to put everything in the safe, but shoes?.
So only stay if you really can afford it, otherwise like us you spend the time scrimping, sharing bottled water, etc.

  • Stayed: November 2009, traveled with family
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Thank pan40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2009

Stayed: October 2009, traveled as a couple
Thank EnglandFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2009

  • Stayed: September 2009
    • Value
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Thank Mari05London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2009

  • Stayed: September 2009, traveled with family
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Thank fopro67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SENTIDO Kenzi Menara Palace

Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Marrakech
#34 Business Hotel in Marrakech
#53 Family Hotel in Marrakech
#53 Spa Hotel in Marrakech
#72 Luxury Hotel in Marrakech
#132 Romantic Hotel in Marrakech
Price Range: $120 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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