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SENTIDO Kenzi Menara Palace
Ranked #97 of 494 Hotels in Marrakech
Certificate of Excellence
Malaga
Level Contributor
93 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Enjoyable”
3 of 5 bubbles Reviewed March 20, 2014

Came with a friend for long weekend.We went halfboard and glad we did.Otherwise we would spend fortune for a taxi rides to find appropriate restaurants.Staff seems to be pay attention more to french people.What we found quite rude., Also we experienced slow service during all our dinners.As you are aware it can get very hot during summer time so we find pool absolutely necessary. Not sure if its quite 5 star but good value for money.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lukas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 22, 2014
Dear Lukas K;

I’ am so glad to read your comment that you wrote on Tripadvisor after your weekend holiday in Kenzi Menara Palace hotel.
After checking your comment on the web site, I read a comment which disturbed me” staff seems to be pay attention more to french people.”
That’s not exact our staff are threat all the guests they have chosen the kenzi Menara palace by the same way so as to spend their wonderful weekend holiday in Marrakech.
Furthermore, the hotel doesn’t assume any responsibility about your experience with the taxis, however we have a concierge in the hotel who can give you all the information that you may need, restaurant in the town and let you know about the taxis prices.
We hope to see you again in our hotel in which you will find something new that will make you change your mind and think about it as a 5 stars hotel.

Best regards

René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,849 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (234)
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English first
Gothenburg, Sweden
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed March 15, 2014

We stayed here for 2 nights after spending 3 nights at a riad in the medina and another 3 nights in the medina in Essaouira - and we would definitely NOT recommend this hotel. As we had already spent 6 nights in and around Morocco, we figured for our last 2 nights we would stay somewhere quiet and with a big pool. Unfortunately, we just felt cheated. It is SO overpriced for what it is; trying to be a luxury hotel but it is simply not even close. The staff were friendly and very helpful, which is appreciated, however we cannot recommend it as is as it is not what it claims to offer.

If you are used to 4 star hotels in north America or Europe, you can say that this hotel is a 3 star equivalent. If it cost only about 80$ a night, perhaps we would recommend it, however they charge far more than this! Frankly, I am amazed at all the people who have given such good recommendations.

At the Kenzi Menara, the rooms were run down, the food was SO overpriced and underwhelming, and the location is almost depressing.

We are a well travelled couple and we always wonder why people pay so much more money for such poor quality hotels like these. We stayed at a beautiful riad in the medina for 70 Euro a night including breakfast. The quality was miles ahead of what the Kenzi Menara offered, yet they charged well over 100 Euro a night (and this was an offer!). If you are worried about the busyness of the medina - don't be! The riad's offer a sanctuary behind the walls, and you will have a much more rewarding experience of Morocco!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela987654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 20, 2014
Dear Angela

I ‘am happy to receive the comment that you wrote on Tripadvisor further to the stay you spent in the hotel there which i manage, the Kenzi Menara Palace hotel.
You occupied the room 311 from 13 till 15 March 2014. I ‘am anxious to thank you for the congratulations which you sent us: “staff was friendly and very helpful, which is appreciated “.
On the other hand , I did not understand you remark “ the room were run down “ Indeed , and further to your comment , I went myself to inspect the room which you occupied there and I do not find of fault : very spacy room “ 60 square metre “ with balcony , pool side view with large fonctionny bathroom. I would during your stay , I noticed that the 2 meals takes during these 2 days have been ordered from the room service , essentially in the sandwiches column : hamburger , club sandwich etc …
Do you think it is reasonable to appreciate gastronomy of the hotel through these choices.
I ‘am really disappointed that your satisfaction during this so short stay have not been total.
I hope to have the pleasure to welcoming you again in Kenzi Menara Palace .

René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
midlands
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

Stayed here as a couples long weekend.

Staff all speak a variety of languages which is useful for monolingual people like myself.

Friendly welcome on check in, our room was on the ground floor with a balcony that led to the pool area, ideal!

ROOM
Modern, spacious, warm, two toilets, sofa, bidet, huge bath, one of the biggest beds i have seen.

The room was immaculately cleaned every day, with two courtesy bottles of water placed in the fridge and two more more by the bedside tables.

HOTEL
The reception has lots of comfortable areas where that you can sit in, three restaurants and a huge pool.

POOL
The pool area has towels that can be used for the pool area no need to bring your own, bar staff will put up umberellas as needed

BREAKFAST
Breakfast was very continental, however fresh pancakes, eggs and omlettes could be ordered from one of the counters in the breakfast room.

TIPS
Staff do not ask for tips, but you get the feeling it is kind of expected, but then by the end of your stay you actually want to tip people for the service they have provided.

WIFI
There is free wifi in the hotel, it reaches the rooms and pools as well as the reception area.

THE SQUARE
Marrakesh square is about a 20-30 minute walk away, but this hotel runs a shuttle three times a day to and from the hotel. You will be greeted by people saying they are the guide for the hotel, will show you down the street and expect payment. Do not listen to the hype, you can walk through the markets alone.

TAXI
The fare from the airport to the hotel, we were charged 300dhs (and then he tried to add another 30 for 'nightime' fee and bags) then by the time we got used to the prices the fare was 100 DHS on the way back, so once you get off the plane, tell them you come to Marrakesh all the time to be charged a fair fare!

The fare from the square to the hotel is between 50-70 Dhs, again drivers will charge as much as they think they can get.

FOOD
Ate at the hotel once, the food was ok, just ok, I preferred the food elsewhere personally.

SHOPS
There is a small shopping mall 10-15 minutes walk away, with a Carfour Supermarket, clothes shops, and many take aways (Deep Pan etc) prices are cheaper than they are in the UK

SPA
There is a spa attached to the hotel, where we got changed after using the pool before our flight, but we never used the facilities.

NIGHTLIFE
There are two nightclubs on the same strip although we never went to them.

I would stay here again without any hesitation.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Davina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 13, 2014
Google Translation
Cher client candy_xyz,

je suis très ravie que votre séjour c’est très bien passé au sein de l’hôtel que je dirige.
Je suis très flatté que vous avez soulevé ces points d’une manière tellement élégante.
Concernant le premier point abordé pour la chambre vous avez oublié qu'on dispose également des douches, pour la navette je modifie légèrement ; les aller et retour de la navette sont de 4 fois allé et 4 fois retour et non 3 fois comme vous le précisez, mais sinon je suis tout à fait d’accord avec vous que la course avec le taxi est beaucoup plus chère.
Pour les restaurants c’est dommage que vous n’avez mangé qu’une seule fois, car avec nos 4 restaurants vous avez une largement une variété de gout.
Sinon pour le Wi-Fi vous avez raison notre connexion Wi-Fi est très étendue dans tout l’hôtel.

J’espère vous revoir très bientôt
Mes salutations les plus distinguées


René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

24 well travelled women who are used to top luxury stayed at this hotel for 4 nights but used amenities of Kenzi Club Hotel aswell. We were very well looked after by staff of both hotels as Special Events Manager, Jawaad ensured top service.
By the time we left all the staff were aware of us.

Room Tip: Rooms on right side of reception were closest to pool, spa and gym
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kazywazy_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 13, 2014
Dear kazywazy_11

First of all, I would like to thank you for choosing the Kenzi Menara Palace for your last journey in Marrakech, also for posting your review to share this experience with all Tripadvisor’s visitors.
It gives me great pleasure to have you received during your stay.
You enjoyed with your friends our hotel Kenzi Menara Palace.
And I hope to see you very soon in order to better appreciate the delights of our hotel.


René BAIADA
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

Just came back on March 3rd after spending four nights here with my mum and my two older sisters and I have to say it was lovely. Originally me and my family were supposed to stay at Kenzi club agdal Medina but when we got there at about 8pm the manger guy who was really nice his name was Jawad, told us that something had gone wrong with the AC in the rooms so we had to stay in this hotel. I think the actual problem was that they were bait over booked! But because this hotel seemed nicer we didn't mind!! This hotel seemed a lot quieter and calmer and more premium so we were happy! Even the food at the Kenzi club wasn't nice! There were too many kids running around! We had access to both hotels bt we hardly went back to Kenzi club! When we got to Kenzi menara Palace we had to wait a while for a rooms which was bait annoying because we were so so tired and then eventually when we got to our rooms they were abit far apart from each other which was really annoying but because we were so tired we just thought we would leave it. Then the next day we had breakfast which was lovely! Because we got all inclusive, everything as included which was really nice!!! The breakfast was mainly continental and there was also an option to have freshly made omelettes which was really nice! There was also fresh fruit! The only thing was that after the 3rd day it got bait repetitive so maybe a variety would've been nicer! But everything was fresh. Another annoying thing was that breakfast was served from 7-10:30 but if we came down at like 10am then most of the fresh stuff had gone and they took their time bringing more out!! Thats the same for lunch and dinner! We didn't want to wake up at 7am every day because the whole point for a holiday was to relax and lie in!!! Anyway, the pool area is really nice too! it wasn't that Hot but defo better than UK so we were happy! The only bad thing was that the outside pool was as cold as ICE! It was so so soso cold! No one could swim in it!!!! So I was a little disappointed with that! Then lunch wasn't bad! The buffet was really nice, some times though i didn't like it all the time. There was a certain cheese or oil or herb they used in their food which made me feel sick!! Have no idea what it was!!!! The food was quite posh! The desserts were AMAZING tho! Loved them!!!!! Bar food at the pool wasn't anything special! Not much really! I never ate there because there wasn't much of a variety! Dinner was nice but not great! Everyday there was something different but if we didn't come dead on 7:30 then the food would be cold and sometimes not very nice! Desserts were amazing again!! One night we ate at the italian restaurant in the hotel which was quite nice! This hotel is in the old town so Iwould defo have a look in the New town too! There are a lot more restaurants and night clubs there! We didn't go to any night clubs because we were there for a short amount of time and mainly to just relax!!! The people were all friendly! Sometimes the waiters forget to et us something when we asked for it but thats not a major thing but one thing i didn't like was how little english everyone spoke!! Even when I ordered room service the guy just spoke French! it was really hard to communicate with them! And the house keeping to for ever to deliver stuff like toilet roll or an iron! Even when they delivered an ironing board it was broken and really really rubbish!! THis is a really nice hotel but it just needs like some refurbishments! Even in my bathroom there were ANTs everywhere! That was really horrible because they were coming out of the holes!! It was clean but I think because of the heat! Sleep Quality was good however the pillows were quite hard, its a really good location only like 15mins from the new town! We went to his amazing Thai restaurant called Mai Thai in the New town! If you like thai food you must go!! We went to the square called Jemma Al fna where the little shops are, that was nice too. The other annoying thing about the hotel was that it didn't provide us with any info about Marrakech! No guide books! The concierge was helpful, well the english speaking guy was. He set up a tour for 600DRMs with this really lovely guy i think his name was Faisal! He drove a mercedes and took us to some nice places! We visited Menera GArdens, that was so rubbish! We had to walk loads and because my sister was pregnant she couldn't walk much!! So don't go there! Its nothing like the pictures on google! We went to the Saadian tombs which were 10DRMs each! So so so so rubbish! There were no tour guides to tell us the history behind it so we didn't know what was the historical meaning behind it! We went to Bahia Palace but we didn't even go inside! Waste of time!!! Basically the best thing to do is Shopping in Jemma Al Fna, theres a complex there too called ETs Bouchaib Complexe d'Artisana its really nice!! You can buy all sorts of stuff!!! Evil eyes, bracelets, shish! basically its a better quality shop where you can buy everything instead of going to Jemma Al fna! but its a tad more expensive! Not a lot more! infact some stuff is cheaper! Also the Spa in the hotel was just amazing! We had our massages and I had a hammam royal body scrub! Was so amazing!!!!!!! That was like the best thing! I also had pedicure which was average! Overall My experience was really good! My mum got abit ill though from the food! have no idea why! I think the cheese had gone off and my mum ate it and didn't realise!! I will be definitely going back to marrakech but for longer!!! Its a lovely place, the people are lovely and even the cabs are not that expensive!! But i wouldn't recommend women to go alone in the night to places! Its a lovely place and even this hotel is really nice! Rooms were cleaned everyday which was good!!!! Because it was so big you did have to walk a lot everywhere! Once I actually got lost in the hotel!! I couldn't find my hotel room!!! The rooms all look the same!! But this hotel is really nice! the food is different and is a mix! Although there was hardly any morrocan food!! it was still nice! Dessert was my favourite! Different desserts everyday!! :) Even though there were a few flaws i still had a good time!!! I just hope they fix these flaws otherwise it will go downhill!

Room Tip: Get an all inclusive deal because its just so much easier! And change your money at the airport when...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 9, 2014
Dear miss H s,

I took a great pleasure to read this wonderful comment that you have want to write about the hotel that I run the Kenzi Menara Palace.
Between us I must tell you that this glowing report could not be more accurate and more complete if I had asked for a trade to a highly specialized audit company, you also made a complete tour of the palace.
However dear I would bring you two points on your fabulous story, you talk about a breakfast that may seem repetitive to some customers, you are right but I imagine that offers eggs only on Monday do you think yourself that you will enjoy my decision, so you see that I preferred to keep the eggs seven days a week.
2nd point the pool water was cold, you also right the heating system water pool and cause trouble clearing the hotel guests can make free use of the Spa pool, which is heated to 26 ° / 30 ° and usually pays 150 dhs.
Dear miss, if I had your address, I would highly recommend to my fellow hoteliers to you to make them a technical audit

I send you my best regards.

René BAIADA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed March 5, 2014

Just back from a short break. First tip. Take a pen. You need to fill in forms at the airport but there are no pens anywhere. Standard of hotel is good. Nice to be away from hassle of the medina with a good (but very cold) pool and nice spa. Concierge was excellent and really helped plan trips into the medina and souks and the free shuttle bus is a god send especially as a taxi back at night costs about 80 dhms. Breakfast is ok, lunch time food from pool bar restaurant is good but drinks are pricey. Dinner buffet average so not sure value for those who go all inclusive. Top tip is take five minute walk to Carrefour where beer and wine are a fifth of the price and a good way to enjoy a few balcony drinks.. Also in the same area as Carrefour are some better value restaurants ( but you can't beat eating in the souk). Staff are great and you will feel well looked after. Will go back. Oh yes. Hotel on flight path so you will hear first plane just gone 7 but good mattress and pillows make up for it.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spoony42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 9, 2014
Dear spoony42

First of all, I would like to thank you for choosing the Kenzi Menara Palace for your last journey in Marrakech, also for posting your review to share this experience with all Tripadvisor’s visitors.
Your comment shows clearly that you have been warmly welcomed by our staff who did the best to offer you an unforgettable holiday at the Kenzi Menara Palace
I’m happy also to see that you have enjoyed the spacious and comfortable rooms, the pool and the restaurants.
and you are right to say that the airport is very close to Marrakech, Marrakech airport is an airport city

Best Regards


René BAIADA
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schweinfurt, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 1, 2014

My family and I (2 adults and 3 young children) stayed at this hotel in February 2014 during our visit to Marrakech. It was a fantastic experience overall. The staff were all very helpful, going out of their way to answer our questions and tend to our needs, even though English was often their 3rd or 4th language (after Arabic, French). The concierge (who spoke perfect English) was especially helpful arranging all of our tour guides (unfortunately I can't remember his name even though he wrote it down for me; I lost the paper). Breakfast was included which consisted of a well laid out buffet with made to order omelets and Moroccan pancakes. There was plenty to choose from even for our very picky children. Our room was great (a suite). We also opted for our first hammam experience and a massage, both of which were fantastic. You will not be disappointed if you stay at this hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review, March 5, 2014
Dear Anthony.C,

I am so happy to read the very kind comment which you were kind enough to leave on the site of Tripadvisor.
At first, I send you many thanks for your appreciation of the staff who liked your wonderful compliments, particularly Cherif, the chief concierge, who is the lobby prince.
I am very glad to know that you and your family enjoyed your stay in the Kenzi Menara Palace.
I read with a lot of pleasure that you particularly liked the breakfast, as well as the spacious suite and your first experience at the hammam and the massage.
Dear Anthony.C, I will be very happy to receive you for your next holidays in the Kenzi Menara Palace.
I send you my best regards.

René BAIADA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SENTIDO Kenzi Menara Palace

Property: SENTIDO Kenzi Menara Palace
Address: Avenue Mohammed VI, Marrakech 40020, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Marrakech
#34 Business Hotel in Marrakech
#53 Spa Hotel in Marrakech
#67 Luxury Hotel in Marrakech
#82 Family Hotel in Marrakech
#133 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Number of rooms: 263
Official Description (provided by the hotel):
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the SENTIDO Kenzi Menara Palace your haven of peace and tranquility.The SENTIDO Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l'Insensé" and the specialty restaurant "L'Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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