Enjoyed a week long stay at the Kasbah, lots of highlights and also some low lights, however all said and done I would be happy (look forward) to return. The staff make this place, special mention to Malika who will take care of you from b'fast through to dinner and Imane, Imane is the person you go to when you have an issue to be resolved! The Kasbah is like an authentic Dar Al Masayaf, for those who have stayed at that hotel in Dubai.
This was our first family trip to Morocco, looking for more from the holiday, having over the last few (many) years ending up in Dubai. Marrakech can be a sensory overload, the kasbah offers a genuine retreat from that, at least until you are not ready to get back to exploring the city
Key things to highlight about our stay as far as the hotel is concerned
It is located a 20 minute drive from the centre of Marrakech, however the shuttle service which the Kasbah provides means that this was not an issue. The shuttle is also available to request for a small charge and that worked very well for our trip.
The food is great; breakfast is nice and you will be well taken care of esp if you are happy with pancakes, spreads, moroccan breads, eggs. Dinner is abs brilliant, fantastic food and setting. There is a menu of sorts which is available to guide you, but as has been mentioned in other reviews, you need to tell the hotel in the morning what you would like to have that evening. Although even here the staff will accomodate late requests as we had a change of plan one day and only put in our request at 5pm with no issues. Even if you are not staying at the Kasbah, I would recommend booking / going there for dinner if they are able to accomodate.
Downside compared to 'chain' hotels is that there is no out of hours availability, so do not expect to be able to pick up the phone at midnight for room service. As you are not ordering off a menu do not be embarrassed to ask the cost in advance (including taxes!!) for what you are ordering, removes any room for mis-understanding later on.
I had booked the hotel on a b&b basis, understanding that it included the children. the hotel had charged extra for the children, this was rectified very quickly by them once I had confirmed the situation with my booking agent (special mention to travelrepublic who dealt with this).
The hotel will organise trips and treatments etc for you - our experience with the first was ok, not so with the latter. The hotel were more then happy to remedy the situation.
The swimming pool is great, there are two available and for the most part the kids had the large one to themselves. Given the size of the Riad, busy is normally another family at poolside - at times it will feel like you have exclusive run of the place!
The rooms were nicely presented and clean, not plush but perfectly comfortable for a family.
All in all a nice place, great food and run by a group of people who will take good care of you during your stay.
- Official Description (provided by the hotel):
- In a stunning natural setting, facing the Atlas Mountains, the Kasbah Dar Ilham welcomes you to an unpretentious luxury that combines Moroccan knowledge with the modern comfort of the services provided. Alain and his devoted team, attentive and discreet, welcome you and will turn your stay into an unforgettable experience. Luxury and simplicity: The utmost luxury resides in life's simple things and happiness is the combination of all small pleasures, like relaxing by our wonderful swimming pool of 72 x 26 ft, heated in winter for your greater comfort, or enjoying your well-being in our Jacuzzi for up to 6 people. Enjoy a delicious breakfast under the arches or in the terrace and discover the wonderful cooking concocted by Aicha and her team. You can also choose between a numerous range of different additional activities available, like golfing (3 courses just 15 minutes away), horse riding, SUV riding, jet skiing, quad, kart racing and many others. Marrakech's well-being: Your stay wouldn't be complete without a special moment for yourself in which Nawal, our beautician/masseuse will make you discover the advantages of a traditional Hammam and the secrets of numerous cares and Oriental massages. Everything here is made for you to have pleasant moments, to discover the traditions and the culture of Morocco, and to make you leave full of charming memories... So that you come back! ... more less
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