I just got back home from staying here and must, must highly recommend "Riad Kenzo". They are amazing!!!
They went above and beyond on all our inquiries and requests. Yes they charge each way, for airport shuttle service, but it was worth having the peace of mind of not getting lost looking for the alley where the Riad is located inside the maze that it is the Mèdina and upon our arrival, the caretaker was already waiting for us by the parking zone and escorted us.
Also, they offered making a Moroccan dinner upon our arrival, which was perfect because our flight arrived very late, and it was a delicious 3 course meal, by charge per person. Pricing is slightly above average dinning locally, but food was great and the convenience was well worth it. Believe me, we are foodies ;-)
They also accommodated 1hr massage upon request at whatever time was convenient! Yes, we got massages every day ;-) Fatima, the massage therapist, only speaks French, and is absolutely wonderful.
Now the owner/manager, Damien is simply "the man!". There wasn't one request he wasn't able to meet our needs. From having someone accompany us to find a boutique in the Souk or finding a trusting friend to take us personally to a trusted herbalist to buy Saffron. He made us feel like we were home and treated us as family. Even when our toddlers were being kids in a mostly adults only occupied lodging.
Now, the caretaker Mohamed is such an incredible soul. He is one of the most polite and humble person I've ever met. He always answered all questions, provided wonderful suggestions on navigating the Souk and finding our way back to the Riad. Even when at times his English was limited, he would find a way to help us.
Also, breakfast was exquisite and included with the room. Every morning everything was freshly made and served on the rooftop terrace over looking the Koutoubia Mosque. Yes, some of the sun bathing area needs some TLC; but aside from that this place is impeccably clean. All the staff is courteous and never made us feel unwelcome as "those tourist".
We felt like a million buck, plus every single dinning recommendation was spot on great. Especially under 5 minutes walk the restaurant Kui-Zin was the 2nd highlight of our stay.
So please consider this place, you won't be disappointed :-)
- Official Description (provided by the hotel):
- Magnific and authentic riad in the heart of the medina of Marrakech, just a step from Koutoubia and from place Jema El Fna. Seven rooms richly decorated and fitted out in the respect of the Moroccan traditions. The terrace offers a fantastic view over the historic heart of Marrakech .The souk is on the step of its door for better and fast to get lost there. ... more less
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