We stayed four nights in the Iris room which is a lovely space on the rooftop terrace. Unfortunately, after a one night trip to Essaouira we returned to Riad Kenzo for our final night before our flying out to find that the Riad had no water. We informed the staff and after waiting a while to see if it would be fixed, headed out for a last stroll through the city. When we returned we were told the water was working again, but in fact it was not. We were told it was a problem throughout the medina and "insallah" it would be working by morning. No apology, no offer of a discounted room, and most importantly, no offer to supply us with water to at least enable us to wash our hands. My fiance had to go back out and buy water for handwashing. As we were flying out the following morning and had already paid for our ride to the airport, I felt lucky that we had any dirham left to allow him to do this. I've traveled to many different countries, including a number of other countries in Africa (sub-Saharan though) and have never had to purchase my own water for basic hygiene. The rest of the stay was fine, but this was an incredibly off-putting end to the visit. Had it happened one of the first two (pre-booked) nights, I would not have extended our stay.
- Official Description (provided by the hotel):
- Magnific and authentic riad in the heart of the medina of Marrakech, just a step from Koutoubia and from place Jema El Fna. Seven rooms richly decorated and fitted out in the respect of the Moroccan traditions. The terrace offers a fantastic view over the historic heart of Marrakech .The souk is on the step of its door for better and fast to get lost there. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz and Priceline so you can book your Riad Kenzo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.