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“A refreshing and enjoyable break” 4 of 5 stars
Review of Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
Ranked #270 of 504 Hotels in Marrakech
Cheshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“A refreshing and enjoyable break”
4 of 5 stars Reviewed March 26, 2014

We travelled as a couple in February 2014. Our idea was to have a little sunshine after christmas without breaking the bank.
We booked with Travel republic and got a 5 night deal (inc flights and transfers) for around £420pp.
A few bits to mention before we got to the hotel. Passport control in Morocco is dreadfully slow, so be prepared for a long delay when entering and leaving Morocco. Moroccan Dirham can only be purchased whilst in Morocco, prices at the airport were virtually the same as elsewhere, and service was very quick within the airport, so I had no hesitation in purchasing mine there. Our transfer was smooth, but be prepared for a journey that seems like the whacky races, road rules are very odd! It’s a very good idea to brush up on your French as many people speak it here as a second language.
We arrived around 9:30pm and were met by a friendly receptionist who ordered us a complimentary, and very welcome, Moroccan tea. We were given instruction on where to find things before our luggage was taken up to our room for us.
The room was excellent, it was spacious and very well presented. Over the course of our holiday the room was cleaned immaculately every day. The separate shower was fantastic, water pressure and temperature were excellent. All in all we were very impressed with our accommodation.
The Hotel definitely emanates a Moroccan theme, and has spectacular views over the Atlas Mountains (snow covered in Feb). Rooms are set around Riads (internal gardens) and over two floors. The hotel itself is pretty isolated, although we found the free shuttle bus to Marrakesh to be an excellent service, just be sure to take note of where he drops you off (it can be confusing the first time as guides pester you for business). Last bus back was around 9pm, although a taxi back was only around 100 dirham (£7 ish).
Food at the restaurant was excellent, not as much choice as other A/I holidays we’ve had, but the quality was very good. There seemed to be a shortage of glasses, however that was our only criticism really. Bottled water was given freely, and alcoholic drinks were available (I was surprised that you could even get a bottle of wine with your meal. The staff were attentive and extremely polite. Guests actually made an effort and dressed for Dinner, I don’t mean black tie, but also I don’t mean the latest football top either. People were smart, and it set a lovely atmosphere that we enjoyed.
The hotel has two swimming pools and a large terrace. Usual safety rules apply with drinks around the pool being served in plastic cups, no one really wants to see broken glass around a pool. Proper glasses were used everywhere else. One pool is heated and was cool but comfortable (26 degrees) in February, the other was much colder (although I did swim in it, I was the one of the only two that did).
Overall we found the Hotel to be excellent, it was quiet during our stay (only 120 guests) and every member of staff was friendly, polite and helpful. We had lots of sunshine and even managed a tan.
We found Marrakesh to be less intimidating at night, and even less if females in your group wear a head scarf. Women- be prepared for the odd bum pinch when in crowds, if you spot the perpetrator then shouting shooma will soon make them dart away, it is not acceptable behaviour in Morocco. Get used to saying No or La, shop keepers spot a tourist from miles away and harassment is part of the culture. Overall we felt safe in Morocco, although you have to treat it like any big city, you must use your common sense. For us it was a place to visit, after a few hours each day we’d had enough, and we welcomed the sanctuary of the hotel. Night-time was better, as there seemed to be more of a carnival atmosphere as hundreds dine in the main square. Just remember, if someone lets on to you and you see them again later, they’re not being friendly in our sense, they’re probably lining you up for one of the many scams (leather auction that turns out to be an adhoc and unwanted tour of nothing, charge 30 dirhams etc). Have your wits about you, remain calm and polite and don’t treat it as hostility. We found 99% of Moroccans we met to be very friendly, it’s just a game.
Would we go back? Yes, I think we would. Probably around the same and for the same reason.

Room Tip: We had a room that didn't overlook the pools, whilst it didn't have a view it was quiet and...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
5 Thank Nolfolk_and_Chance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (329)
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Landon
1 review
5 of 5 stars Reviewed March 25, 2014

I spent a week in Eden Andalou,personaly i found that the staff there very kind,with a good variety of foods,the pool is very clean and the water in well hot.
I will never forget the diferent shows well performed by the sympathics animators and will never hesitat to havea stay there once more in Morocco.
Thanks a lot above all to Alain and i wish you the best...

  • Stayed March 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Freezysty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 25, 2014

having booked a 5 night stay in marrakech with my girlfriend we wanted a nice and quiet hotel and away from the centre and we got it! the hotel is very clean (considering how many people were staying there) the pool area was great, plenty of quality sunbeds for everyone and a picturesque view. We went all inclusive and boy was it worth it, the food was of good standard, although a little bit "samey" but dont let that put you off. the breakfast i have to admit was not as good as the lunch and supper service but again you had fresh omlettes and plenty of choice. the lunch and supper service was very good, fresh tagines and plenty for everyone. the all inclusive bar was great, the beer of a good quality and red wine the same.. the vodka was like paint stripper but with plenty of fizzy pop on it you'd never know!!

the entertainment was very entertaining - i shall leave it at that really... it was like something out of a drama school.. very funny but not exactly the west end! im sure kids would love it!!

the staff were all helpful and the bus into town was a life saver... book early to avoid dissapointment!! the spa was nice and we were treated to a free hamman.. although you do need to pay for the pleasure if you dont have a free day pass (it was included in our price)

all in all a very good stay, the rooms are clean and spacious. dont expect a british 5 star hotel but its well worth a stay. one bad point was that you do need to pay local taxes we were unaware of this (perhaps not the hotels fault and more the website we booked through) its about 3pounds per night per person... its an unvoidable tax.. but it was worth paying it as the hotel was well worth it!

Room Tip: the ground floor rooms have a seated area but not all rooms on the first and second floors have balc...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Arwel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed March 24, 2014

ad a very good experience, upon arrival at the hotel ensure an English information sheet is printed as they do offer one because sometimes ... Check in fine, rooms lovely, food lovely, pools beautiful and all the staff friendly, entertainment spectacular (very original) (are very helpful, amazing and funny) overall good holiday!!! Last but not least free minibus and service to the old town a big plus!!!!! Have a good holiday we did :)

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank emile d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 23, 2014

4 of us ladies spent a week here beginning of March. We had beautiful rooms, quite far from reception with our outside entrance taking us to the pool. You need to get a form from reception to collect towels from the pool guy! Food was fine, and slightly luke warm but lots of variety. If you want to see the restaurant at its best then go when it first opens. The marble floors are very slippery if there is any rain so take care! The beautiful pool was absolutely freezing! The bar area is an after thought. In my opinion CLOSE the Italian restaurant, which lacks atmosphere, and change this into a non-smoking bar with chilled out music for all inclusive guests. I am sure in the summer months everyone sits out in the square area but when it's still a bit cool the bar area, as it stands, is too small. It would be good to have wine and beer on tap in the restaurant as it's quite annoying having to queue when your dinner is getting cold. It's quite a way from the Medina and not much going on at night. Having said that, the entertainment team worked really hard to include everyone, Hassan and you guys made our evenings, thank you! We had a great guide, Mohammed, who took us around the Bahia Palace and Souks first time - well worth it as the history was very interesting. Don't save any money for the airport as they don't take dirhams, so you may as well tip the guys you like at the end of the holiday! You have to pay 35 dirhams per person per night at the end of the holiday.. I think this is also happening across Europe now. Having said all that we loved Marrakech and will be returning for a week again!.. making the most of the sun, together with some sight seeing!

Room Tip: When booking this deal I ended up having to go to two companies and although the Hotel name was the...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank marie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed March 23, 2014

Just returned from a week here to celebrate mine and my husband's birthday. T
The location is isolated so need to book the free shuttle if you don't fancy sunbathing all day. Food a little repetitive but you can always find something to eat.
Not a great selection of drinks unless you want to pay extra - only one bar for both the restaurant and bar area so long queues at times. (There is the Jazz Bar - but this was always empty as the drinks here were not all inclusive).
On our last evening the hotel had become quite busy and we had to wait around for clean plates so that we could eat. Could be a problem once the season really gets underway.
The rooms are spacious if a little tired and can be a bit noisy as the walls are very thin.
The pool areas are nice and clean - no problems in getting a sun bed. Could do with more umbrellas for shade as I can imagine in the Summer temperatures they would be a necessity.
I agree with other reviewers regarding the mainly French guests who appear to be a little short on manners.
All in all probably good for a short break if you just fancy "vegging out", but I think this will be our first and last visit.

Room Tip: No Smoking rooms overlooking the pool
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  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank dozytart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 23, 2014

If you have booked a holiday to Eden Andalou and are now worried after reading all the negative reviews, don't be. Having just returned from a relaxing 3 days there I have vowed to always take Tripadvisor with a pinch of salt. First off, if you are expecting to be waited on hand and foot in the vein of a 5 star Hilton, forget that. If, however, you are after a relaxing holiday where you eat well, drink well, get some sun and not have to worry about anything else other then whether it is acceptable to eat 5 pastries every morning then you will be absolutely fine. Our room was huge with a separate living area with 3 sofas, the staff were amusing and the food was good. There will be always be pizza and chips at all Inclusive hotels but we ate the Moroccan food that was on offer and really enjoyed it. The Moroccan red wine was delicious and moreish (don't bother with the cocktails). Grab one of the poolside beds, read a book, don't sweat the small stuff, a holiday is what you make it. It is also worthwhile extending your trip and staying in a Riad in the Mdina for an extra night which we did ((and would completely recommend Riad Miski)).

Room Tip: We stayed in The Riad Sultana which was furthest away from the entertainment so it was very quiet. T...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Andalou Hotel Aquapark & Spa

Property: Eden Andalou Hotel Aquapark & Spa
Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#140 Spa Hotel in Marrakech
#157 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Official Description (provided by the hotel):
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez, the Atlas restaurant, first floor, Mimosa, open alternately. The Bougainvillea is a bar for All in and Jazz Bar and extras for those who want to do more fun. Adjoining Aquapark offering over 17 slides and attractions (open from 01/03 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong. Mediterranean, Moroccan and international cuisine are served in the 3 restaurants, 1 of which offers an Arabian-Andalusian orchestra. Enjoy a drink in the Esplanade Jazz Bar or the Piano bar and an American breakfast is prepared every morning. Eden Andalou Aquapark & SPA also has a heated indoor pool and an aqua-park with a supplement. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel & rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from the city centre and Jamaa El Fna Square is 5 km away. ... more   less 
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech

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