Important facts you should know about Eden Andalou:
1. I was very surprised (and disappointed) to find i had to pay extra to use their below average gymnasium in the Spa (150 Dh per session). The Spa staff told us they were not part of the hotel, hence the charge for everything in the Spa. Once I agreed to pay I was even more surprise to find there was no water in the gymnasium and that this had to be purchased (25 Dh, or roughly £2 for a small bottle). Even the gym "coach" who I didn't use at all was very embarrassed and apologetic about this.
2. We were pulled in by the promise of a heated pool and an indoor one, as our week holiday was at the very end of october and we were 2 families with 4 kids. The outdoor pool was very cold (only heated from December) and many kids including ours were reluctant to be in it for more than 20-30 minutes at a time. The indoor pool was part of the Spa, was at extra cost to use, and was adults only.
3. The "aquapark" consists of 3 slides only, and is again under-utilised in part due to the very cold water.
4. The bar is quite poor. You are allowed only 2 drinks per adult at a time which means many trips if you are in a group, or you go as a group to the bar. After getting 2 drinks you have to queue again. Admittedly, one more friendly staff member appreciated the stupidity of this and just gave you what you asked for.
During the day there are lots of flies/wasps hovering around the bar, and frequently in the drinks dispensers. Once I asked for a diet coke and as the server started to dispense it, a wasp (in the nozzle) fell in. He filled up the plastic cup, tipped the wasp out and then placed the cup in front of me. He was quite surprised I asked for a fresh drink!
If you fancy a better type of spirit, for example a Gin & Tonic but with Bombay Sapphire, you have to go to the Jazz Bar. That is not all-inclusive, only opens at night for a few hours and is expensive. Unsurprisingly there is NO atmosphere in there as it is nearly always empty. Every 5-star all-inclusive hotel I've been to has had the nicer spirits included in.
5. The staff are mostly friendly however some can be very rude, unhelpful, impatient and indifferent. Staff would frequently tut when a child dropped a knife or fork, and simply put it back on the table or into the cutlery box depending on where they dropped it.
6. The safe in the rooms is in the wardrobe, but not drilled in. It could easily be carried away!
7. Food options are quite limited and meals are virtually the same every night.
8. For a 5-star hotel you would expect a porter to come out to help you with your luggage when you arrive. In fact the place looks deserted with no lights outside the reception. We arrived late at night with luggage and our 2 sleepy children and had no help with getting from outside into the reception. No self-respecting 5-star resort would accept or allow that.
9. Room maintenance issues are tackled slowly, this becomes exceptionally poor late at night.
10. Other than the lobby (which is nice) the place has quite a cheap feel to it. Examples are 1-ply napkins everywhere, folded toilet roll used as the placemats for the glasses in the bathrooms, small and thin plastic cups for drinks, amongst others!
There are however some good points:
1. The rooms are clean and comfortable. There is flat screen TV and air conditioning.
2. There is a regular shuttle bus that drops off and collects in town.
3. There is wifi, but on the slow side.
4. The entertainment team are good and involving, especially with children.
5. It is cheaper than most good 4-star hotels in the area, which is good in a way.
At best the resort is a low-end 4 star. We became so dissatisfied with the hotel for the above reasons we checked out after 4 nights and moved to a nearby 4-star hotel with better reviews. This was more expensive but in a different league altogether, the rest of the holiday was fantastic!! It is surprising how this 4-star hotel was more expensive than the 5-star Eden Andalou.
The problem with the hotel overall is its quality and the level they have set expectations. If they had advertised as a 3-star resort and been honest about the Pool/Spa/gym/bar etc then you could probably go and have a great time. I have stayed in much more basic and cheaper places in the past with no issues due to my expectation being appropriately set (a cheap and cheerful place can be just what you need if you intend to spend your time out of the hotel travelling or drinking). The Eden seemed popular with stag and hen do's when we were there and they seemed to be having a blast (probably as no kids and not much time spent in the hotel).
If you don't mind low quality for the benefit of low cost then visit the Eden Andalou, just don't expect anything 5-star. If you have been to premium 5-star resorts and would like something similar again, then avoid like the plague. I have also noticed on tripadvisor that they are quick to respond with generic and limp excuses to other poor reviews. Rather than doing this their efforts would be better spent improving their quality (or perhaps just reducing their rating). I won't be going to Eden Andalou again.
- Official Description (provided by the hotel):
- Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more less
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- Also Known As:
- Eden Andalou Spa And Resort
- Eden Andalou Marrakech
- Eden Andalou Hotel Marrakech