We have just returned from a 5 night stay at this hotel.
Rooms - some on the nicest I have stayed in we - were upgraded free of charge to a premium room over the Atlas restaurant, very spacious, his and her sinks, comfy beds and a really nice seating area (massive balcony!)
Food - varied, very tasty, could be slightly hotter maybe? They also cook fresh omelettes and pancakes at breakfast and some delicious pasta at dinner in the Atlas restaurant. We were all inclusive so never used the other restaurants (which are a la carte and not included in all inclusive). They did run out of some drinks (brandy and vodka!) towards the end of our stay but remembering this is a Muslim country, they do not drink alcohol and it is not peak season, we were happy to try some other drinks. This sounds silly but we completely forgot that being a Muslim country they would not have bacon, pork sausages etc!
Facilities - a little disappointing as not included in the price, bar the two main pools. The spa is very nice, reasonably priced (700 dirhams for a hammam, massage, use of pool and a jacuzzi bath thing) and very relaxing. We never used the gym (ha!) but understand it is extra and the aqua park was not open! The hotel includes free shuttle bus to the souks which is very useful - it runs hourly but you do have to book your travel their and back. (be warned, everyone in Morocco drives like absolute lunatics!). The jazz bar is pleasant (though remember no smoking ban so they will smoke inside) with hilarious karaoke style entertainment some nights with bizarre pronunciation!
Excursions - we booked several excursions with the very helpful lady in the hotel (there are guys that hang around the lobby and the bus stops trying to say they are from the hotel, they are not!)
Horse riding - 550 dirhams per person. The highlight of my holiday, we spent around 2 and a half hours riding, with some beautiful views. I am an experienced rider and got to separate from the group to go for some fantastic gallops (do not say you are experienced unless you are not, they are fast and challenging!) and my novice friend was well catered for. They do not speak English but this didn't hinder our ride.
Fantasia show - again, very nice. Traditional Moroccan meal (some vile soup, lamb, a tagine then beautiful fruit). Drinks are extra. They have singers and dancers whilst you are eating, then a show with horses, belly dancers and actors. 450 dirhams, if I remember correctly!
Camel riding - a little disappointing. The terrain is very limited, but they will stop to take photos for you and it's worth it for the experience. 450 dirhams.
We also visited the Souks, but went alone. As two females, we found them perfectly fine as long as you keep your wits about it. You will get called into every shop and if you ask for a price it is sometimes quite hard to extract yourself from bargaining! A simple no thank you, just looking works fine. haggle fiercely as they will try to get anything out of you they can. Generally go fro half the original asking price, though of course this will vary. Guides will approach you and say no charge, no charge but of course there is ;) there are horse and carriages that again charge massively varying prices. Stay away from the monkey handlers and the snake charmers, they will try to put their animal on you and then expect money.
You MUST try the orange juice, it is perfect!
My main tips are go early, it gets very very hectic. Follow a moroccan across the road cause it's hectic and they just stroll out! DO NOT go with the henna ladies, they will say a low price like 5 dirhams, then change it to 600 and get very aggressive. Do not let them touch you or give you their book, you will have to be very firm.Cover yourself entirely (ankles, shoulders, legs) unless you want to be the subject of a lot of filthy looks!
Moroccans love children also and will fawn over them! Expect to drinks lots and lots of mint tea, they take it exceptionally sweet. Most people will expect tips, 10dirham coins will do fine, don't tip according to English values.
In all, this was a good hotel, but it is not what I would call an all inclusive formula.
Do not worry about the negative reviews - most complaints we saw were down to ignorance. The tax is clearly displayed, and explained when you check in (payable on exit, it is 35dirham per night per head). Listen carefully to what they tell you which restaurants you go to and when and you will have no problem.
Remember this is a FRENCH hotel, NOT English. Most staff have basic to good English and will try to help the best they can but their is a slight language barrier sometimes. I would recommend taking a French phrase book just in case :)
- Official Description (provided by the hotel):
- Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez, the Atlas restaurant, first floor, Mimosa, open alternately. The Bougainvillea is a bar for All in and Jazz Bar and extras for those who want to do more fun. Adjoining Aquapark offering over 17 slides and attractions (open from 01/03 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong. Mediterranean, Moroccan and international cuisine are served in the 3 restaurants, 1 of which offers an Arabian-Andalusian orchestra. Enjoy a drink in the Esplanade Jazz Bar or the Piano bar and an American breakfast is prepared every morning. Eden Andalou Aquapark & SPA also has a heated indoor pool and an aqua-park with a supplement. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel & rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from the city centre and Jamaa El Fna Square is 5 km away. ... more less
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- Also Known As:
- Eden Andalou Spa And Resort
- Eden Andalou Marrakech
- Eden Andalou Hotel Marrakech