In March, I booked this riad but canceled almost immediately because of their lewd and rude response to some questions I had. Now, three months later, they charged my card for the full amount, ie 100%. I contacted booking.com and was told that I misunderstood the clause "up to 7 days." I thought it meant then on the seventh day before arrival.
But it comes all the time, even if you book and then cancel the riad one year before arrival, they will charge your card with 100% anyway.
I cancelled this riad 16 days before arrival but became be charged.
It has never happened to me before that a hotel would charge the full amount. 10-15%, it can be understood, but not 100% - I regard it as a theft really, rude and not polite or how I can say.
Therefore I write this review and warn all who intend to book this riad. Be sure however that you right understand their clause on booking so that you do not run into the same thing as me.
And even considering their unpleasant nonchalant way to answer both for booked and even now at my reaction to the charge, I can not imagine that it can be enjoyable stay there.
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- Also Known As:
- Riad Al Tainam Hotel Marrakech