We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Spoilt by rude and unhelpful reception staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
IBEROSTAR Club Palmeraie Marrakech
Ranked #160 of 494 Hotels in Marrakech
Stone, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Spoilt by rude and unhelpful reception staff”
Reviewed November 5, 2013

The reception staff were consistent from start to end of our stay, every request was treated with indifference, rudeness or re-direction. They made little or no attempt to communicate in English or assist our rudimentary French language efforts. That apart the rest of the staff, especially the restaurant were a complete contrast. The shuttle bus driver was superb and the food first class. Morroccan people were lovely. If we were to return however We would take greater care in Hotel choice and probably go elsewhere.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pirehillvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,127 reviews from our community

Traveler rating
    735
    805
    322
    161
    104
See reviews for
975
544
55
12
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Any
English first
Leicester, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 20, 2013

The hotel was overall really lovely, beautiful gardens, the rooms were big and the food was good (sometimes a little repetitive as most buffets are.) The hotel is situated outside of Marrakesh about 15km which means it's quiet and nice to get away. In addition they offer a free bus into Marrakesh which has a late pick up at 10pm.

The hotel is predominately French speaking and majority of the staff do not speak English. Likewise, the staff are not the most accommodating of people - but overall we survived and got through the holiday okay.

The pool and music was really good and had a nice vibe about it. There were options for quiet or more up beat pool, and the Animation Team left you to it if you didn't want to get involved.

Overall it was a lovely hotel - but the staff could have been a little more helpful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kaylee7788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bourne, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 10, 2013

Paid less than £90 a day for 2 adults and a baby. Good food, excellent quality and choice of drinks on the A/I basis. Language may be an issue for some, we however made the most of the opportunity to practice our french. Great, low cost 1 week holiday. Best All-Inclusive hotel i've been to, and i've been to a few! A shame however, as I wouldn't return as Marrakech itself stunk, was nothing like the picture postcards and some travel guides would make you believe.

Room Tip: Get a garden room, away from the evening entertainment/nightclub noise.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fearless87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 1, 2013

I spent hours choosing what I thought was the right hotel but was ultimately disappointed. Let's start with the good bits: beautiful gardens, well kept with a lake (and ducks and geese) and plenty of walking around space. Two swimming pools, one with activities and music the other quieter - both very clean and well maintained. Animation team worked very, very hard but they tended to concentrate their attentions on the "young and beautiful" crowd. Good thing about them is that they didn't try to force you into joining in if you didn't want to. Food was adequate, a lot of choice, but a bit monotonous. Service was mostly good. We had a room on the ground floor with a small terrace which was nice. Cleaning was excellent and standard of room very good. Housekeeping staff were non-intrusive and a couple of minor maintenance issues were dealt with immediately. Disappointing aspects: public areas didn't have air conditioning, ie. the lobby/reception, indoor bar, restaurant. There was seating outside but as all the smokers were out there, it wasn't very pleasant for non-smokers. Inside the restaurant it became almost unbearably hot, it got up to 38 degrees whilst we were there. Also it was too hot to sit in the bar to listen to the man on his organ, so we felt let down by the entertainment. The animation team put on shows most nights - a cabaret with dancing and sketches one night, a quiz night, an "X-Factor" type evening which were good but all in French so we missed out quite a lot on the comedy. Luckily a lot of the comedy was visual, but we still felt a bit left out. Hardly any of the staff spoke any English and whilst this wasn't really a problem, we felt a bit isolated not being able to chat to people like you normally would. Overall we had a relaxing time but a week was long enough. I would like to commend the ladies on reception - much more polite and helpful than the man; Leila from the restaurant who made everyone feel special and welcome, I have never met such a lovely lady who worked so very hard to help the guests. The guy who drives the free shuttle bus into Marrakech is also an absolute gem - funny and helpful and an all round lovely man. The hotel was packed to the gills when we were there which made it feel a bit "holiday camp-ish" which I think is what disappointed me the most, I was hoping for somewhere a bit more elegant and stylish - next time I will definitely go five-star. Finally, must commend the hotel for letting us keep our room until 6pm WITH NO EXTRA CHARGE. I have never come across this before, well done for this policy ... and the hotel seemed to be just about full.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MummyBear591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 24, 2013

We stayed here for a week and loved it! The resort is Mainly French speaking however we managed to overcome any language barriers and the staff were always very patient. The buffet was excellent with plenty of choice to cater for all needs with deserts, salads, local dishes and Italian options. The waiters were always friendly even though they were busy, finding the time for a joke and keeping you topped up with wine! There are two pools, one quiet for adults and a larger more boisterous one with music. The building and grounds are pretty with good Air conditioning and showers. We had a quiet room with a balcony away from the bar areas so it was lovely and peaceful. Had some great nights sleep there. There is a free shuttle bus to town and also a currency exchange at reception (better than the airport!) The bar and meal times are very flexible too. There are lots of options for places to sit and have a drink both inside and out. We really enjoyed our stay and would totally recommend this resort.

Room Tip: Go for a room away from the bar area with a garden view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mercurial_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horsham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013

We stayed at this hotel last week , the hotel was fine , food ok, but the staff partically the serving staff where rude and un helpful , if you do not speak French I would not recommend staying here.
The location was also out the way based outside marrakesh.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bennzhunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Région De Bruxelles-Capitale, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 6, 2013

Hotel ELDORADOR PALMERAIE in Marrakech did certainly do a good job about cleanliness (no cockroaches or mice/rats spotted anywhere at any time) and good building techniques (never a cold shower and the airco worked without a problem).
But this is where the praise stops.
Let’s talk about a comfortable bed. You find yourself on a rock-hard mattress … you don’t close an eye during the night – so you speak to reception about having a softer mattress - the reply from them is “not possible/not available”.
A comfortable sun-bed during the day … you want to catch up on your sleep under the parasol … oh, plain plastic sun-beds (a lot of them broken) – your upholstering is the comfy sponge of your towel – no sun-bed-mattress available on site.
So you decide to have a quick nap in your room and you put the red “do not disturb” sign on the door ... knock-knock (you do not reply because you’re trying to sleep) open flies the door and the maid comes in, because she says that she needs to change the towels (who were put there freshly the day before) …………………………….????
But there is the praised “ALL INCLUSIVE” buffet food (breakfast, lunch, afternoon snacks and the evenings even with show-cooking) this will raise your spirits !!! At breakfast you grab a plate and decide to have some eggs. 4 cooking plates and one staff juggling with 2 pans on 2 cooking plates – it takes an eternity – but a second staff arrives (everybody of the 15 or more persons queuing are relieved) just to find that each staff just handles one pan on one cooking plate. I am flabbergasted by this exemplary inefficiency.
So I look forward to lunch. And dinner. After the fourth day I had enough of veggies drowned in olive oil and chicken, chicken or chicken (each time dryer and harder) and whatever you eat (regardless if you take salads, raw/cooked veggies or potatoes) your main taste is coriander.
So I turned to afternoon snacks … having seen nothing but over/undercooked pancakes for most of the days (on which you can sprinkle some honey – but do not expect a single paper napkin anywhere to wipe your fingers/mouth) I turn to deserts at night. Unfortunately I do not like coconut-cakes, nor deserts made of beaten egg white with too much sugar and food colouring. So my only alternative is fruit - it is better anyway to counterweigh all the greasy food.
But all this makes me thirsty and I would like to take a bottle of sparkling water to my room at night. There are bottles of flat water in the room. For free. If I want a bottle of sparkling water – I’d have to pay for it. OK, I thought, that I had booked a holiday “all inclusive”. I understand that I have to pay for drinks if I desire some non-local alcohol cocktails. But plain sparkling water … ????
Ah, yes, when you sit down at a table at lunch or dinner time, staff will serve you drinks (no self-service). DO sit down where the older restaurant employees’ work, cause the younger ones see you sit down at a table, but they prefer to pretend to be busy and chat rather than serve you. When you make a sign at them they will eventually serve you FLAT water. If –again- you want sparkling water, do not be astonished that you’ll have to ask more than once for it.
Also, I was looking forward to the great day-time entertainment in and around the pool and some sporty activities within the club’s parameters. Unfortunately the announcements over loudspeaker were so blurred that it was impossible to understand. Apart from morning and afternoon aqua-gym the persons in orange t-shirts with “animation” written on the back were fairly invisible.
After a week I run out of cigarettes. Therefore I go to Reception to buy some … there is only a very limited choice – but I am glad that I do not have to drive into town. I am presented with one packet. As I don’t want to come back daily I ask for 4 packets to have enough for the remaining stay … Answer : I cannot give you more than 2 packets, because otherwise there will not be enough left for other customers. I am flabbergasted again … cigarettes don’t turn bad in a day – order/purchase a couple of cartons more for god’s sake.
And, for a Hotel claiming to be international, you better make sure that your French is fluent – the few non-French speaking customers had a real communication problem (unless they spoke Moroccan).
Before I finish one last thing : I was very astonished to see a “Trip Advisor 2013” sign on the wall of the Reception, giving the hotel a “Top 10” certificate … where ARE still in the 2013 summer season, aren’t we ? I wonder how many hotels pay to receive this certificate before the end of the season …

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marion A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Marrakech hotels
2.0 mi away
Pullman Marrakech Palmeraie Resort and Spa
12.0 mi away
Eden Andalou Hotel Aquapark & Spa
12.6 mi away
LABRANDA Aqua Fun Club
LABRANDA Aqua Fun Club
#140 of 494 in Marrakech
2,498 reviews
Show Prices
Show Prices
Show Prices
7.7 mi away
Kenzi Club Agdal Medina
Kenzi Club Agdal Medina
#104 of 494 in Marrakech
4,656 reviews
4.4 mi away
Palmeraie Palace
Palmeraie Palace
#126 of 494 in Marrakech
1,166 reviews
7.2 mi away
LABRANDA Les Idrissides Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to IBEROSTAR Club Palmeraie Marrakech? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IBEROSTAR Club Palmeraie Marrakech

Property: IBEROSTAR Club Palmeraie Marrakech
Address: 6 Commune Rurale Ouidane | Commune Rurale Al Ouidane, Marrakech 40000, Morocco (Formerly Club Eldorador Palmeraie)
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Marrakech
#89 Spa Hotel in Marrakech
#108 Luxury Hotel in Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:4 star — IBEROSTAR Club Palmeraie Marrakech 4*
Number of rooms: 318
Official Description (provided by the hotel):
The IBEROSTAR Club Palmeraie Marrakech is a 5-star all-inclusive hotel in Marrakech that is perfect for enjoying with family or friends. In the rooms of one of the best hotels in Marrakech, you’ll feel like you’ve stepped into a story from One Thousand and One Nights. The hotel’s restaurants invite you to savour the essence of Marrakech in every dish, and its 100,000 palm trees offer a unique landscape to fully experience your vacation in Morocco. Want to learn more? Sweet dreams. The double and family rooms at this hotel guarantee rest for the whole family. They also include a terrace or balcony for enjoying the fresh breeze from the palm trees that surround this hotel in Morocco or sunbathing whenever you like, without leaving your room. Spice up your holidays. With a little bit of turmeric, black pepper and cayenne... And all of the spices that fill Moroccan cuisine with exquisite aromas. Keep surprising yourself by enjoying live cooking shows or trying the flavours of the world in themed dinners. The best part? Everything is all inclusive so you can enjoy every dish, without limits! Oasis of relaxation. Enjoy a relaxing bath in an authentic Moroccan hammam and rejuvenate with an aromatherapy massage. Or, if you prefer, lie down in a hammock by the pool while sipping a gin and tonic. The only requirement is to unwind! Say goodbye to routine. There are dozens of activities and sports available in this hotel with a pool in Marrakech. You can surprise everyone with your aim by trying your hand at archery, learn to dance with various oriental dance classes and even soar in flying trapeze classes like an authentic circus performer. Adventure holidays. In addition to clubs where your children can make friends during their holiday, they will have a blast with slides and water jets, waterfalls, a children’s pool, shows, arts and crafts workshops, and more. Your children won’t have a spare moment to be bored! For avid explorers. There is a free minibus to the city centre, so don’t wait another minute to discover the magic of Marrakech. Strolling through the narrow streets of the Medina, visiting bazaars brimming with thousands of colours, spices and leather or crossing through the Sahara Desert in an off-road vehicle are activities you can’t miss. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity, Expedia, Priceline, Agoda and HotelQuickly so you can book your IBEROSTAR Club Palmeraie Marrakech reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eldorador Club Palmeraie Hotel Marrakech
Hotel Eldorador Palmeraie
Eldorador Palmeraie Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing