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“Hotel heaven, totally amazing and the best experience ever”

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Es Saadi Marrakech Resort - Palace
Ranked #47 of 502 Hotels in Marrakech
Certificate of Excellence
Reviewed December 29, 2013

We have just came back after a week in Marrakesh having spent 4 nights of our week at the Es Saadi Palace, Spa and Resort over Christmas. Having read negative reviews of the hotel on Tripadvisor, I don't get it, I just think some people are never happy, we could not fault our stay from the second we arrived to the second we left it was perfect. Having travelled all over the world and stayed in some of the best hotels, this has to be the most amazing hotel experience ever.

We booked a superior suite and when we arrived the front of house manager Karima (she is a true professional and great fun, all the guests just love her) upgraded us to a corner suite on the 3rd floor of the Palace which was magnificent, with a huge terrace balcony, huge lounge, dining and sitting room and bedroom, not one but two walk in wardrobes and a bathroom the size of a small London apartment. The room design was a perfect blend of traditional Moroccan with a twist of modern Paris chic (the owners are a French family), really stunning, with great attention to detail.

We came across the villas, whilst walking around the immaculate landscaped gardens, there are over eight hectares to wander around and kept beautiful by a team of gardeners, I did see them on the website and thought they would be way out of our price range. We asked if we could have a look at one or two them, Karima arranged a visit for us and we were shown around by one of the butlers and instantly fell in love with them, so much so we booked in for our last two nights. We moved into the Sultane Villa and it was just heaven with its own 50 Sqm private pool, 500 sqm of landscaped gardens, the interior was designed for a Sultan. From the handcrafted fireplace, hand carved stone ceiling, marble and stone bathroom with sunken Jacuzzi, huge drapes separating the rooms, dressing room with the most amazing hand crafted wooden wardrobes, it was like we had stepped onto amazing film set it was truly luxurious.

Our butler put a Christmas tree in our room and even left our Xmas presents and a few extra gifts from the hotel under the tree. Nothing is too much trouble for the staff or butlers, they were always on hand to help. We went out for a walk in the Medina and when we got back our butler had built a roaring fire and brought us some amazing canapes and a bottle of champagne as we got ready to go to dinner.

The hotel was built by and to this day is run by the same family since 1956. They have built a business on delighting and exceeding guests expectations and it really does show. They hosted a champagne, jazz and canapé reception for all the guests in the lobby next to the biggest Xmas tree I have ever seen (it was designed by a famous French designer) where they greeted all the guests, we met the all three generations of the family and every guest was treated like a member of their family. This is so rare in today's world of branded hotel chains, you don't come across such personal service, to me it's on par with Sandy Lane in Barbados. On Christmas day the butler delivered an amazing breakfast by our pool (like in the suites where we had breakfast on the terrace the food was outstanding). Again he lit the fire while we ate ,it was picture perfect, opening our presents on Xmas day in front of a roaring fire, glass of champagne in hand, the sun shining it was truly magical.

We paid several visits to the spa again the service was awesome, if you stay in the palace you can use all the facilities in the spa, from herbal steam to the ice bath, they have a great gym also. The staff are a credit to the hotel and its owners, it was even a joy to lose money in the casino which is also within the grounds, so you don't even have to pay for the cab fare if you lose all your money!. There are several restaurants with in the hotel, but we just lounged around the villa and ordered room service.

If you want to be spoilt and treated like a Sultan, then look no further than the Es Saadi, we loved it so much we are planning my birthday in some of the two bed villas in June with a group of friends. Compared to places like the Burj in Dubai or the Versace Villa in Miami it's a faction of the cost and worth every single penny, but the big difference is you get your own oasis of luxury and don't have to share with others!

Room Tip: the 3rd floor in the Palace suite 3304 is amazing or any of the villa in the grounds
  • Stayed: December 2013, traveled as a couple
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4  Thank sw1lad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 - 174 of 948 reviews

Reviewed December 5, 2013

We had a lovely week at this hotel despite concerns over negative reviews. Yes it maybe isn't a five star hotel , there were a few issues with it being dated but all the staff were friendly and very helpful which made our stay enjoyable. For us the location was great- away from the hustle and bustle of the Medina- but very walkable.
If you go to the hotel visit the small boutiques on site. They are not well signposted but the assistants are great and the prices comparable to what you would pay in the Medina without the hassle.

  • Stayed: December 2013, traveled as a couple
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2  Thank Hilary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

Fabulous stay here in July. Hotel is breathtaking, as I'm sure are the villa's in the grounds. Two hotel sites, one with a casino. The hotel grounds have long winding walks along palm tree lined paths so it was surprising to take a long stroll without actually leaving the hotel one night! Every now and then you come across one of the hotel's gated villa's.

The hotel is only a short walk from both the old town and the new town.

Two hotel pools (one is much better than the other although both absolutely amazing for a dip from the hot weather). Pools are manned by people asking if you would like any refreshments or food from the cafe, which is brought to your lounger.

The little boutique shops tucked away on site were very pleasant and I got two great paintings from there.

Breakfast each morning was extensive and stunning. Fruit, yogurts, cooked breakfasts and continental options and pastries. So good and very well catered for.

We also visited the spa for hammam and massage. Hammam was unceremonious (it was my first time and I wasn't expecting it to be as rough!), but massage was lovely and in a lovely building just next to the pool.

Tip - people do expect tips in Marrakech so take a couple of extra notes and be prepared to have to ask for change back if you order pool service.

We're hoping to visit again, this time going with a big group of friends to use one of the villa's with a private pool :)

  • Stayed: July 2013, traveled with friends
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Thank Leanne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2013

We went to this hotel for two weeks with Saga. It is a pleasant hotel with very friendly and helpful staff. Our package was half-board and we paid for an upgrade to a pool facing room rather than the standard city facing room. This had the benefits of a quieter location (day time) and a south facing view which meant that we could sit on our balcony in the sunshine. The downside was that our room also faced the Casino which played loud music until four or five in the morning. Much of the noise could be drowned out by using the very efficient air con., however if you are a light sleeper you may have difficulties.

The half-board dinner menu was rather limited in choice, although the quality of food was always good. Service however was quite slow. Unfortunately we arrived at the start of a three day religious festival which was not indicated in the guide books, or by our operator. This resulted in less staff available and a considerably longer wait for menu items. Fortunately after the festival things speeded up to just slow.

Breakfast was not good, particularly if a hot meal was required. A reasonable choice of cold food was available but watching the flies running over the cold meats is rather off-putting.

Prices for extras, e.g. drinks at meals or in the bar were extremely high. We overcame this by shopping locally at shops or supermarkets. Apparently the hotel is quite happy for you to buy wine, water, etc. outside and consume it within the hotel.

We usually holiday all-inclusive and I found that this was a much more expensive option.

Finally, this is not a five star hotel, except in pricing. Bedroom furnishings are not just 'tired' but positively 'weary'. Their sister hotel next door is five star and although guests are told that facilities can be shared, it is not really encouraged.

  • Stayed: October 2013, traveled as a couple
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2  Thank Victor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

Full disclosure: we won a weekend here in a raffle

A very luxurious hotel. The rooms are fantastic. The proprietress was often around to greet or say goodbye. Pool and breakfast both good. Bar and restaurants were good, but expensive and quite deserted when we were there

Around half the spa rooms weren't operating, but those that were were good. And the spa treatments were well done

Note: if you find a deal that's too-good-to-be-true, check if you're at the "Hotel" on the same site. It's also nice, but not quite the same level of luxury

Good location for walking into the market and central square for the evening

Stayed: August 2013, traveled as a couple
Thank NeilRickards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Spent 3 days here. We stayed in the palace. Beautiful grounds and magnificent pool! Excellent accommodations, wonderful, friendly staff. Staff went above and beyond to help us in everything we needed! We arrived at 10pm in the evening without having dinner. We asked if there was some place we could get dinner in the hotel and they accommodated us at one of their restaurants, even tho it was closed. The staff prepared an authentic Moroccan meal which was delicious, we were entertained by the musician playing a Moroccan instrument. It was amazing that they kept the restaurant open for us along with their staff without feeling rushed. Will stay there again when we go back for our next visit! Thank you to all the staff at Es Saadi, you did a fantastic job!!!!

  • Stayed: September 2013, traveled as a couple
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2  Thank bowrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

Well what can we say - the hotel was just perfect for our 5 day trip to Marrakech. The swimming pool at the hotel was perfect in the afternoon after a morning of shopping or visiting the tourist attractions. Please note that the hotel pool on this resort is smaller than the palace pool and look into this before booking to avoid confusion. It's still very nice though and always a bed available. The service was impeccable and they looked after me and my dear friend for the whole 5 days. Nothing was ever too much trouble and everything was delivered with a smile even giving us a room to shower in after we checked out so that we were fresh for our night flight home. The breakfast buffet was also so very suitable with a great choice from continental and warm food. Finally book into the spa if you have time or visit the casino on the complex - this was great value for money and the treatments were fantastic. I would highly recommend this hotel and I have to all my friends and family booking a trip to Marrakech.

  • Stayed: August 2013, traveled with friends
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2  Thank Emily S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Es Saadi Marrakech Resort - Palace

Address: Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco
Phone Number:
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Marrakech
#22 Business Hotel in Marrakech
#26 Spa Hotel in Marrakech
#32 Luxury Hotel in Marrakech
#45 Family Hotel in Marrakech
#107 Romantic Hotel in Marrakech
Price Range: $267 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Es Saadi Marrakech Resort - Palace 5*
Number of rooms: 100
Official Description (provided by the hotel):
Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Palace is at 10-minute walk from Jemaa el -Fna. Facing the snow-capped Atlas Mountains, the Palace has the largest outdoor swimming-pool of Hivernage (2 400m²) and a 3 000 m² Spa including a Dior Institute. It covers 82 suites, 10 unique villas and 8 ksars (160m² rammed clay house). The Es Saadi Palace includes 2 restaurants including a gourmet Moroccan restaurant and 3 bars. Guests have privileged access to the casino with the famous restaurant L'Epicurien and its late-dining concept, and at the Theatro nightclub, the Es Saadi Marrakesh Resort facilities. It offers free Wi-Fi and private parking on site. Marrakech-Menara Airport is at 10 minutes. ... more   less 
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Also Known As:
Es Saadi Palace Marrakech

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