Perhaps one of the most depressing and disorganised hotels we have stayed at. The service, at best, was three-star and at worst two-star. The staff did not speak English of an acceptable standard of even a four-star property making it very difficult to communicate. Often no towels by pool. Food at breakfast was very acceptable but more often than not shambolic and understaffed service. The training at this hotel needs desparate attention. Certainly some of the reviews I have read seem "suspect" and certainly do not reflect my experience. (For the avoidance of doubt, we stayed at the Es Saadi Palace and not the Hotel of a similar name next door) Certainly,the few English speaking families we met were unanimous in their agreement that they would not return.
- Official Description (provided by the hotel):
- Not far from the bustling Medina full of history, in the heart of the peaceful Hivernage and in a 8-hectare green park, the Es Saadi Palace is at 10-minute walk from Jemaa el -Fna. Facing the snow-capped Atlas Mountains, the Palace has the largest outdoor swimming-pool of Hivernage (2 400m²) and a 3 000 m² Spa including a Dior Institute. It covers 82 suites, 10 unique villas and 8 ksars (160m² rammed clay house). The Es Saadi Palace includes 2 restaurants including a gourmet Moroccan restaurant and 3 bars. Guests have privileged access to the casino with the famous restaurant L'Epicurien and its late-dining concept, and at the Theatro nightclub, the Es Saadi Marrakesh Resort facilities. It offers free Wi-Fi and private parking on site. Marrakech-Menara Airport is at 10 minutes. ... more less
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- Also Known As:
- Es Saadi Palace Marrakech