We booked this little riad for our honeymoon trip over NYE. Unfortunately this is the most expensive time of the year to stay in Marrakesch, so we paid more to stay then you would normally, but this is the case with all the properties there and we have been aware of this in advance– so next time we will be definitely picking a different time of the year (and we hope very much there will be next time!) Paul , the owner was fantastic with helping us out when Easyjet cancelled one of our original flights and we had to re-book – they really care about their guests, which shows and was most appreciated. Thanks!
Overall we found this property to be a lovely hidden gem in a perfect location, really trendy with a good eye for details, with a very friendly staff and we truly enjoyed our stay here. Loved the lounge area, little pool & roof terrace – pity it was too cold in the evenings to have a meal or drink out there. Food was lovely, especially the local recipes, not haute cuisine, but good homemade cooking. Loved the home made yoghurt! We stayed in room NO.3, which was lovely, not big, but exactly what we expected from a room in a Moroccan riad. And I loved the little 'window corner' in our room - siting there reading a book with a view was truly relaxing!
If you go in busy season like us, make sure you pre-book restaurants and services before your arrival – could not get in to some of our first choice establishments, as they have been fully booked or had to wait for late night seating. Also, when riad fully booked (as in our case), facilities are stretched – for example we really wanted to spend a night watching a nice DVD in the TV room (which by the way is great!) but could not get in the nights we wanted – Pauline made a few jokes about the necessity of starting a waiting list, which actually might have helped. We managed to get in one afternoon, but it was not the same as a proper cosy evening viewing. Gym very small indeed, but did the job for my husband – and plenty options for running outside.
We tried the spa one afternoon, the massage was lovely for me (my husband found it too touchy feely and not strong enough, but he is a bloke!) but we both had mixed feelings about the Turkish spa – we experienced this before, and this is a very LIGHT version – hardly any scrubbing – good if you try it first time, not so good if you expect the usual full works. Again - question of preference.
The reason why I am not giving full 5 stars is there have been several little issues, which did not spoil our stay, but would they not occur it would have made our stay absolutely amazing. This is not meant to be a criticism, as I can imagine how difficult it might be to get everything 100%, but hope this will help Pauline & her team to reach perfection for the future, because they truly deserve to be perfect.
• The towels, robes & slippers – really worn and severely torn, grey instead of white. I think no need to go into details, as Paul explained below why this has occurred and I believe this is now being fixed – well done
• The coffee first morning in the thermos was not nice, very weak and strange colour. We thought it was a local ‘recipe’, so did not mention it, but then during breakfast at the roof terrace the coffee was lovely. We gave it a try another morning, and it was much better. We did find this with few other things – a bit of inconsistency - turn down service sometimes happened , sometimes not, chocolates appeared only on 2 nights out of 5, wet towels have been left on the floor sometimes even after cleaning. Wine glasses in the room have been quite filthy as well, although water glasses have been squeaky clean. We try not to sweat the small stuff, but this is something which might be beneficial looking into.
• Clean up took extremely long. This happened every day – the cleaners would usually enter the room when we left for breakfast and we took our sweet time enjoying our breakfast – but we still had to entertain ourselves for some time before the room was ready to go back to. One day out of curiosity I went to the room to see what was happening, it was wide open to signalise cleaners are in, but when I entered the room there was absolutely nobody there just things thrown around. I picked up my camera and few bits and left – what worries me anybody else in the riad could have done the same.
And my personal little niggle – as this was a part of our honeymoon, we got used to be welcome by a nice letter accompanied by a bottle of wine or champagne or other lovely little goodies in other hotels to acknowledge the occasion. Sadly not in Maison MK. Paul, the owner actually promised to upgrade us on our last night to the suite so we can finish off our honeymoon in style, but this did not happen, which was a bit of a shame, as we have been looking forward to it.
All in all, we had a great time and are happily recommending this little riad to all our friends – I hope that they had a chance to iron out all the little issues so they can truly reach the No.1 reputation they deserve. Hope to be back very soon!
- Official Description (provided by the hotel):
- Maison MK is a cool, romantic, sophisticated house right in the middle of the Marrakech medina. Everything in the riad is curved and organic. Our five beautiful rooms are creative, rich, romantic, decadent and totally indulgent! We have wow-factor suites, spa loveliness, stunning lighting, and cutting edge design. ... more less
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- Also Known As:
- Maison Mk Marrakech
- Maison Mk Hotel Marrakech