We stayed here in the first week of October for 6 days. When you first walk in, it definitely has a WOW factor - very Moroccan accents everywhere. The room is superb as well - clean, spacious, warm and beautiful. We stayed in the Medina room. The staff are fairly friendly albeit communication was limited as all of the housekeepers do not speak English. It wasn't really a problem for us as we spoke French and a little bit of Arabic; make sure you at least brush up on basic phrases as it will come in handy. However, Jaafar is the one that speaks fluent English and he is the best person to speak to with regards to any queries you have. Amina and Khalid (the owners) are very friendly too.
The Riad is located near Sofital Palais Jamais, which makes it easier for you to take a taxi back to in the night, if you're out and about. You can also walk to the merenid tombs yourself eithout having to pay someone to take you there (just outside that Medina gate opp Palais Jamais. Walk out and take a right at the second roundabout. you should find yourself walking uphill and along a slightly windy road)
The main qualms are as follows:
1) the Breakfast isn't necessarily fresh - we would see them use the same Jam/Honey/Bread and move them onto our table. One time, one of our slices of toasts fell to the floor and our server decided to plop it back onto our plate!
2) The excursions are VERY expensive. For e.g, an excursion to Voliboulis & Meknes will set you back 1400 Dirhams which is by no means cheap.
3) They will NEVER recommend any anything outside of their riad. We asked them to recommend a restaurant outside the Riad and Amina just fell silent. This is not the kind of professional behaviour we as travellers expected to see from a Riad that claims to offer the best service our there.
4) The internet is very sketchy and tempermental, and that needs looking at, especially as they are advertising it so vigourously.
As a young couple (26 & 27 respectively) , we didn't find any people in that age group staying there.
All in all, a nice Riad, but i'm sure there will be better ones out there.
- Official Description (provided by the hotel):
- The RIAD ARABESQUE was built at the beginning of the last century and was recently restored, preserving its original features.This charming town house has stunning views of medina the old city of Fez and the Zalagh Mountains.Arabesque comprises: * 16 different traditional style suites each one unique: o 2 royal suites one of them with a real fireplace o 9 Ambassador suites o 5 Juniors suites * A patio and garden with a fountain in the centre * A well-stocked library * ... more less
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- Also Known As:
- Riad Arabesque Fes
- Riad Arabesque Hotel Fes