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Riad Fes - Relais & Chateaux
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All reviewsrooftop barjunior suitebeautiful lobbygorgeous hotelmain lobbyhotel restaurantroof terracesan oasisthoroughly enjoyed our staythe hotel managercommon areasinner courtyardmoroccan foodstayed two nightsnarrow streetsold citytagine
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Reviewed November 30, 2010

A gorgeous hotel in Fes...not very easy to get to as no cars can be driven down any of the medina streets, but well worth the walk. The lovely staff greeted us with rose water towels, clementines and cookies, and were extremely helpful. The hammam treatment is a great value, though I was disappointed to find there was no fitness center; according to staff, this is presently being built. The room we stayed in was right off the central courtyard of the riad (exquisitely beautiful) and with 18 foot ceilings and gorgeous carpets, curtains and doors, we were very pleased with the decor. I did have one problem with the shower, which flooded the bathroom one evening. Fortunately, the staff was extremely accommodating and immediately swept up all the water. Wonderful restaurant and breakfast.

  • Stayed: November 2010, traveled with family
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Thank connisseur007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2010

The city of Fes is a must see in Morocco, and this is THE place to stay. A glorious old place renovated and adapted into a near 5 star facility. Associated with the Relais & Chateau, the riad will have 4 more guest suites, and large swimming pool and an enlarged restaurant by late Spring 2011.
The staff is exceptional and the riad is actually managed by the owner's son Anis, who trained in Switzerland at a hotel / hospitality school.
Many suites are generous in size and have separate showers and tubs. Unfortunately all the double rooms have only an oval tub, which is awkward to get in and out of. Also the lighting throughout the riad, highlights the beauty of the building, but could use some adjustments. Lighting next to the bed gave a wonderful glow, but was impossible to read by. Forget the big hotels both inside and outside of the Medina. Stay here and you will feel like you're a character in a tale of 1001 Arabian Nights !

  • Stayed: October 2010, traveled on business
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2  Thank joshbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2010

The main lobby area is really beautiful, but the rooms are too eccentric. Our bathroom had an inconvenient tub and only a single halogen light to illuminate the room. The architect failed to provide for additional light. The black curtains were overwhelming and left me wondering about their cleanliness. The Senegalese woman at the front desk couldn't have been nicer, but the male evening manager was grumpy and not very helpful. The roof is not really set up for drinks...you must order at the bar and sit on fairly uncomfortable chairs with no view. Dinner around the pool was romantic but could use a bit more light.

Stayed: September 2010, traveled as a couple
2  Thank CarenB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this reviewResponded October 9, 2010

Dear Sirs,
Thank you very much for your feedback we really appreciate and will take into consideration.
Riad Fes is an old and authentic house we have refurbished. We are deeply aware of the fact it does not meet the standard of the international classic hotel concerning the lighting, the size and also the fitting. And this can disturb some guests who are not used to. The hotel is located in the medieval city of Fez. We are doing our best to perform and reinforce the lighting. The cleanliness is one of our mottos at Riad Fès. Do not worry about the curtains cleanliness. The general maid and I control everyday and every room before every check-in and also during the guest's stay. The curtains are in black to create the baroque style we have in the patio where you were and their size is normal compared to the height of the room.
All my apologies concerning my colleague. He is very helpful and really appreciated by the guests, as written in previous reviews or in our guestbook. A misunderstanding may happen. But, at Riad Fès, we are always ready to fulfill all the guests' requests. Hotel industry is very delicate: you have to have the passion to serve, help and assist. And we do have that passion to accompany the guests in answering positvely to his requests in order keep a very nice souvenir of Riad Fès, Fez and Morocco, in general.
The rooftop has chairs and tables. The bar is located downstairs. The waiter can bring the drinks up or you can just ask at the front-desk and one waiter will come up to take your orders.
We are planning to add a bar proper to the rooftop which can be very nice for evenings or summer time.
All our guests do like the dinner around the pool with our luth-musician. Unfortunately, we can do that only during Summer due to the weather.
Anyways, we do have a very good souvenir from you and hope to welcome you next time!
Best Regards
Miss Awa DIAKHATE
Marketing and Communication Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2010

Entrance into the foyer is breathtaking, the room was quite spacious, with dreadful black huge drapes matching the bed, the TV was at a 90 degree angle with the bed, no way to turn it toward the bed, so to watch it, you either had to sit on the bottom of the bed, or get binoculars to watch from the sofa. A delightful woman from Senegal was very helpful at the reception but her male counterpart was absolutely odious. When we informed them that we would be leaving at 8.15 and needed breakfast an hour earlier he told flatly that we would go without breakfast. Thank God that other persons also needed to leave early so a buffet breakfast was put out at 7.15, otherwise they just don't serve until 8!!!! Our friends' bathroom had just a tub, water from the shoer splattered all over. When they told the reception that 2 lights were out no one came to change them.

  • Stayed: September 2010, traveled as a couple
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1  Thank femmegettingsage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this reviewResponded October 9, 2010

Dear Sirs,
Thank you very much for your feedback we really appreciate and will take into consideration.
All our Standard and Deluxe rooms have a bathtub. Your were luckier than your friends and got a free upgrade in a Junior Suite. That is why you had a big bathroom with a tub and shower.
Riad Fes is an old and authentic house we have refurbished. We are deeply aware of the fact it does not meet the standard of the international classic hotel concerning the lighting, the size and also the fitting. And this can disturb some guests who are not used to. For the TV, we have ordered some tables to solve the problem you mentionned. All my apologies concerning my colleague. He is very helpful and really appreciated by the guests, as written in previous reviews or in our guestbook. A misunderstanding may happen. But, at Riad Fès, we are always ready to fulfill all the guests' requests. Hotel industry is a very delicate domain: you have to have the passion to serve, help and assist. And we do have that passion to serve and accompany the guests to enjoy his stay in a serene and warm atmosphere.
We have rescheduled our breakfast time: it is now from 7am to 10am! Thank you for that! That is why we always give a real attention to guests' feedbacks.
Anyways, we do have a very good souvenir from you and your friends and hope to welcome you next time in our new extension with a bigger and professional spa!
Best Regards
Miss Awa DIAKHATE
Marketing and Communication Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2010

This hotel is within the old walled city, which is just where you want to be when in Fes. Just bear in mind that Riad Fes is an 'old world' hotel (unlike, say, Amanjena in Marrakech) -- the rooms are small and old. It’s probably the only hotel that I’ve stayed in where I felt a bit apprehensive at first … the feeling is a bit ‘creepy’ ... but writing this review a couple of months later, I must say that I'm glad I stayed in such an interesting and impressionable hotel.

The ground floor outdoor patio has a quaint character, but the terrace that you see on the website is overrated … just a rooftop with chairs – no drinks, no service there. The bar and restaurant are very nice (even hip) venues and the food (albeit a limited menu) was delicious. The hotel restaurant is probably the only (nice) choice for dinner in town. Internet access was spotty … hotel guests were waiting around for the one computer in the lobby when Internet access in the rooms was down. The staff that they have there … typically just one person at the desk … are indeed friendly and helpful.

Definitely a hotel with an ‘old world charm’ but just go with your expectations in check.

  • Stayed: May 2010, traveled as a couple
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1  Thank tinaWH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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