We loved staying at this hotel overall. The room was clean and lovely and the property was serene. Our favorite part was the cocktail bar on the roof which was for four and where the bartender (name started with an F, cannot remember as it was over a week ago), treated us so well, making us special cocktails and joking with us. Breakfast was also good.
The complaint we had about the hotel was the front desk, we felt both men we dealt with were not very helpful. We feel a front desk is a key part of a hotel in a foreign country in helping guests to get what they need. We were met with attitude when requesting restaurant reservations, laundry information and change for bills. My request to fix a noisy air conditioner that kept us up at night was ignored, causing some sleepless times during the nights. The front desk person also mistook me for someone else, directing me to a German guide in the lobby that was obviously not for us (doesn't make you feel special!) We experience better service in this area in multiple other hotels at half the cost.
Otherwise lovely hotel to come home to after long days walking around and a great location, I would recommend it to others traveling to Fes.More
- Free Wifi
- Breakfast included