Placed on the very best spot of Fez, overlooking the medina the Sofitel Palais Jamai Fes should be the most spetacular hotel of the country. But wen I was there I found a very different situation. Our bad experience started when we first arrive at the room and found the bathroom used by somebody else and not flushed away!!!!! It lacks excellence in service and repairs. During the three nights we were there the air conditioning of the rooms did not work and every day the staff told me it would be fixed that day, however after 3 days nothing was done and the employee revealed that it had been more than 2 weeks without running the air conditioner and would not be fixed it during our stay. Adding to that there were heavy sheets in the beds that forced us to sleep with the window open, which is a bad experience specially when the mosques start the praying callings at 5am.
The restaurant is extremely expensive and does not serve dishes up to its price. Anyway, it is a 3 star hotel level is going through a 5 stars.
- Official Description (provided by the hotel):
- Sofitel Palais Jamaï preserves the authenticity of Fez, the spiritual and cultural capital of Morocco. This hotel was built in 1879, in the finest Moorish style, and became the residence of the Grand Vizir of Jamaï. At this Morocco luxury hotel, you willdiscover Moroccan, international and French cuisine in 3 restaurants, a spa, a piano bar, and 5 meeting rooms for up to 200 people. A swimming pool, tennis court... ... more less
- Also Known As:
- Sofitel Palais Jamai Fes Hotel Fes
- Accor Palais Jamai Fes
- Sofitel Fes
- Fes Sofitel