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“Dependable quality”
5 of 5 bubbles Review of Ibis Fes

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Ibis Fes
Ranked #50 of 99 Hotels in Fes
Leuven, Belgium
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Dependable quality”
5 of 5 bubbles Reviewed April 10, 2013

All round great hotel.

The staff was really friendly throughout the whole stay and when we were leaving called us a cab in the early morning (6 am) which came on time and didn't rip us off.
Breakfast was tasty and there enough of it to fill our tummies.
There is nice swimming from which you can witness an astounding sunset.
Rooms were clean and nice.

Can't go wrong with this hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, April 12, 2013
Dear ,

We very much appreciate your comments regarding your stay at the ibis Fes Moussafir. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mohammed Alaoui
Directeur général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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713 reviews from our community

Traveler rating
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    172
    53
    43
See reviews for
124
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
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  • Russian first
  • Spanish first
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  • Any
English first
London
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

The Ibis is conveniently located on the station square. It is a well-kept chain hotel, with very clean, though typically simple, rooms. Weaker features are the unreliable WiFi signal which fades at times and the lack of BBC World which is no longer available on the cable system.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank G734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, March 31, 2013
Dear;

We very much appreciate your comments regarding your stay at the ibis Fes Moussafir. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.


Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Mohammed Alaoui
Directeur Général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed March 6, 2013

The hotel is literally outside Fez train station, so it's easy to find. The room was ok, there wasn't anything amazing about it - it would do with a face lift, but it's acceptable for the product. It was clean and we had view of the swimming pool, although we couldn't use it because of the bad weather. The receptionist was efficient and professional and they have free wi-fi. Price wise it was very attractive. You'll pay the same or even in the medina for something way inferior.

Room Tip: Rooms with pool view are quieter.
See more room tips
  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PROTravelerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, March 8, 2013
Dear …,

We very much appreciate your comments regarding your stay at the ibis Fes Moussafir.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Mohammed Alaoui
directeur général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed February 22, 2013

Like in many cities in Morocco (I saw it in Casablanca, Fes and in Marrakech), there is an Ibis hotel right close to the train station. It can be quite convenient, specially if you are in a trip around the country and changing hotels and cities all the time. I think this Ibis is good: friendly staff, good internet connection (it was not below my expectations) and clean room. The hotel is not close to the medina and you need to take a taxi. But taxis are cheap and the trip takes just a few minutes. The hardest part is walking by those streets without stopping with someone offering to be your guide. Some of them wait for you in the entrance in the hotel and it was quite boring. But I think it can happen in many other parts of the town. In the evening, I saw nothing interesting around the hotel.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank romeuvictor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, March 8, 2013
Dear …,

We very much appreciate your comments regarding your stay at the ibis Fes Moussafir. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Mohammed Alaoui
directeur général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 3, 2013

Great location for travelers who don't want to stay in the medina. The staff was friendly and efficient, my room was great (I first got a smaller one with not such a good view and they let me change), and the breakfast was excellent, albeit somewhat pricey. The wifi is strong and the garden/pool areas is pretty, but my favorite part was getting off the train and not having to deal with the taxi drivers. Look online for good deals.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Affy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, March 8, 2013
Dear ,
We very much appreciate your comments regarding your stay at the ibis Fes Moussafir. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Mohammed Alaoui
directeur général
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
53 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed December 13, 2012 via mobile

This hotel is very handy next to the train station.

Pros: price, location, comfy beds, good tv channels, good free wifi, nice pool and gardens, secure

Cons:

condensation from window accumulates and drips all over desk in a large puddle, if you leave items there overnight they get wet. Our camera narrowly avoided a bath!

Towels are hard to come by we had to ask for them twice, they always say they will deliver them later, there must be a shortage! Also they are very old and thin.

Front desk service is not great. We asked to change money in the morning and were told we would have to wait until later... Seems odd that a hotel would not have any cash! Also asked the front desk manager how long roughly it takes to have laundry done. The response: "it depends you have to ask the maid".

Room service is limited to three different types of sandwich and it comes cold. And you can't charge to your room.

Tiny room but I realize its a budget hotel.

Overall, the cons do not outweigh the pros though so I would stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stuart A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IBISFES, Directeur général at Ibis Fes, responded to this review, March 8, 2013
Dear ,

Thank you for taking the time to tell us about your experience at the ibis Fes Moussafir. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Mohammed Alaoui
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Fes

Property: Ibis Fes
Address: Avenue Les Almohades | Place de la Gare, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
#9 Best Value Hotel in Fes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Fes 3*
Number of rooms: 123
Official Description (provided by the hotel):
The Ibis Moussafir Fès hotel is located a few minutes from the centre of Fès and the magnificent Médina, a universal heritage retracing the history of the Moroccan dynasties. 40 m from the railway station and 12 km only from the airport, the hotel has 123 air-conditioned rooms and a meeting room for organising seminars and conferences. Guests have the use of a garden with a swimming pool, a bar open 24/24, a restaurant and parking. Tennis courts close by. Golf 15 km away. ... more   less 
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Also Known As:
Ibis Moussafir Fes Hotel Fes
Accor Moussafir Fes

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