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All reviewsmodern hotelbarcelo hotelgate tourmall across the streetsized roombreakfast buffetnormal hotelthe wi firestaurants and shopshousekeeping staffhotel restaurantstayed here for two nightsbeds were comfortablelobbygate1kettlemorocco
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Reviewed May 7, 2013

The exterior of this hotel is smart and modern, with a light and airy reception and lobby area. The rooms are a good size with large beds ( 2 pushed together) adequate bathroom and fairly efficient air conditioning. What really let's this place down is the service. Housekeeping is sloppy, replenishing of shower gel etc hit and with grey, thin and frayed towels. We had an issue with the toilet,,which was not fixed whilst we were out for the day, necessitating a further discussion with a dismissive reception manager. Eventually the toilet was fixed but the bathroom left dirty afterwards. Safe deposit did not work and was never fixed during our stay.Standard breakfast with watered down juices and no fresh fruit. Bar staff try their best but are clearly not well trained.

This hotel purports to be a 4 star international hotel. It is not and could and should do much better.

  • Stayed: May 2013, traveled as a couple
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Thank moses_karibu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

This is a new hotel and they could do so much more with it.
Its a nice hotel, but some basic things are missing. No conditioner in the room, no iron in the room, not garbage can in the room. These things are basics at a hotel.
In order to qualify as an upscale hotel - they need to add things like robes.
The other downside to this hotel was the rock hard beds! What is it with Barcelo resorts and hard beds?

  • Stayed: April 2013, traveled with friends
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1  Thank sahmed9s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

We were disappointed with the basic room and facilities offered at this hotel. Food quality was poor and bar prices high in comparison with other hotels we stayed at in Morocco on this trip.
This was "travelodge" standard but pretends to be 4 star. Good location with some restaurants nearby.

  • Stayed: March 2013, traveled with friends
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1  Thank Rebert_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

Spent a weekend in this hotel , the location is pefect , in the city center , the medina and its attractions is 10 min away. The hotel is new , the furniture is good, the staff was welcoming and helpful. the only (-) is that we had to pay extra fro the parking
I strongly recommend a stay here for a weekend to explore fes , or business . it's a very good value for money

  • Stayed: March 2013, traveled as a couple
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1  Thank sla34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

Excellent location, close to the city centre and facing onto a picturesque rambla/boulevard and fountain.

Relatively new designer styled hotel but the management didn't seem to understand that clean lines, black, chrome and white aren't enough - quality of service and food also need to be good. It looked like they were aspiring to 4-star but only managed 3-star.

For now, Fes seems to have some reasonably priced hotels and some good hotels, but struggles with both simultaneously !

  • Stayed: March 2013, traveled as a couple
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1  Thank Martin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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