Was looking forward to staying at this hotel and have been disappointed across the board with hotel service and attention to detail. Front desk workers are rude, do not show any caring about guest concerns, and do not pay attention to detail. Simple things like requesting a twin bed - non smoking room with two keys. Was checked into a room with one bed, one key. Had to go back to the desk and sort it out - got a new room but only one key - so had to return to desk again for second key. On the second day returned after touring to find no keys worked for the room. Desk staff tried to blame it on us having them close to cell phones which they were not ... then blamed housekeeping staff ... what's up with that? Restaurant service ... slow, again no attention to detail - offer soup but no bowls or spoons, bread basket empty had to ask twice to Some areas grubby. Very little English spoken by staff. Like I said over all little attention to detail and staff needs training from front desk to food and beverage servers!
- Official Description (provided by the hotel):
- located in Fes, next to the shopping center Borj Fez, the Palace has an outdoor pool and a snack bar with panoramic views of the Jbel Zallagh Hill and the ancient medina. It features a luxury spa center.The Palais Medina & Spa, immersed in an Andalusian garden of 5 hectares, offers rooms and spacious air-conditioned suites with breathtaking views of the medina or the gardens. They are all equipped with a flat-screen satellite TV and a private bathroom.Guests can enjoy international and Moroccan cuisine in one of the 3 restaurants of the hotel. There is also a piano bar and a nightclub.The hotel also offers spa Daniel Youth which offers a heated indoor pool and a range of beauty treatments. Enjoy a relaxing comfortably on the large terrace of Palais Medina overlooking the garden.The hotel is located between the historic town and the new town and 30 minutes drive from Fes International Airport. ... more less
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