We were a bit concerned when the taxi dropped us in front of a vacant lot next to Pension Dalia, but within moments Abdel, our fluent English-speaking host and his staff had grabbed our bags and led us 50 meters up a 1-meter wide street into the medina, past the intricately-carved, unmarked front doors (see photo) and into this completely restored exquisite former mansion with an expansive courtyard adorned with orange and lemon trees and original tile work. We had booked the Misriah suite and an adjoining room for our kids and could not have been happier with these accommodations. The suite has a beautiful private roof terrace that overlooks then entire medina. Dinners and breakfasts were excellent. At breakfast our first morning Abdel told us there was a problem he was working to fix with our booking. We had booked through a web-based travel agent who, had charged us the room rate for each of the two rooms, when, in fact and unbeknownst to us, there was a discount for taking the two rooms together, and, as he said, he needed to find a way to reimburse us for the difference.That typifies their focus on customer satisfaction. (We recommend you go straight to the Palais Amani website to complete your booking to avoid such miscommunications.) We had long conversations with Abdel (one very memorable in the rooftop bar), and he appeared to engage equally with all of his other guests. The staff were excellent, a couple of whom walked us out of the hotel and got us started on our exploration of the medina and gave us advice on shopping. WE LOVED THIS PLACE AND CAN'T WAIT TO RETURN!
- Official Description (provided by the hotel):
- An opulent Riad, conveniently situated net to the major cultural and historical attractions in the ancient medina of Fez. The largest working riad in the ancient city, Palais amani has fourteen bedrooms, nine of which are suites that allow the guests to each have a unique Riad experience and the personal attention that they deserve. ... more less
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- Also Known As:
- Palais Amani Hotel Fes