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“correct but without service”

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Hotel Relax Airport
Ranked #59 of 75 Hotels in Casablanca
Paris
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“correct but without service”
Reviewed December 17, 2009

I stayed at the hotel for 1 night. airport shuttle from the airport worked fine. Check in went well, but the service in the restaurant was non existant. The room was OK, clean, international TV channels, no alarm clock !! The bathroom was shabby.
I slept well and did not feel the violent earthquake during the night.
The breakfast was sufficient. The check out the receptionist tried to charge me 200 MAD more than the reservation.
The Hotel is OK for a 1 night stay at the airport except the service that was really bad.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NilsinParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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592 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
Ottawa, Canada
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed December 15, 2009

sked for towels and received bathrobes intead. Weird.
Friend walked into his room to find that iut had not been cleaned nor the bed made up.
TV reception very poor - although in our friend's room the tv worked just fine.
Check-in took too long.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ottawagal62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Casablanca hotels

Vienna
1 review
Reviewed December 12, 2009

i have stayed at the atlas now twice and my experience is quite different from the one reported by others: the food was ok (not great), the room is decently decorated and i did not see anything problematic (clean, no bugs). towels were in the room etc. the staff was normal Marocco style friendly (i did not tip, as much as i remember). the only complaint is the slow operation of check-out.
it seemed as if i were in another hotel than what others have reported.

  • Stayed October 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrewufrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed October 3, 2009

Stayed at the Atlas Hotel in transit from JFK to West Africa. Everything (shuttle service, all-you-can-eat-dinner, day room at the hotel) was provided free-of-charge because of a long layover in Casablanca (14 hours). The day room was very comfortable: clean, TV with several English channels, air conditioning. Free wi-fi in the lobby of the hotel. Nice dinner provided. Hotel staff was very helpful and friendly. Beautiful swimming pool! No towels were in the room when I first arrived - but were available later.

Unlike other reviews, I had a very good experience at the Atlas Airport Hotel.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JubilantTravelerOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 17, 2009

We were forced to stay here thanks to Royal Air Maroc cancelling our flight and putting us in this hellhole for a night. It is absolutely the worst "hotel" I have ever stayed in. The room stank of damp, stale cigarette smoke, and drains. The beds were damp. The room was dirty. There was a cockroach infestation (I don't care what people say about cockroaches being inevitable in hot countries, it's twaddle: I've been all over North Africa and I've only seen them in the grottiest of places). The food was almost inedible, the staff were surly, and there was only one towel between two of us. It looks ok from the outside and the reception area is swish but the rooms and the dining room are filthy.

  • Stayed September 2009, traveled as a couple
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RdjS7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
1 review
Reviewed August 30, 2009

Very average hotel + Horrible Service. It's almost as if we bothered the staff. There were no towels in our rooms. When we asked for towels to the room service ladies that were in the hallway, they told us to wait and then asked for tip when they brought it : "Donnez moi le pourboire monsieur! ". After we discussed it with other hotel guests, they told us they had a similar situation. Apparently, they avoid putting towels in room on purpose, just so they could get tipped.

The food was awful and there was no water in the rooms. You could, however purchase a 1L bottle for about 3 USD$, which is pretty expensive.

Only positive thing was the wireless internet available in most areas (except rooms) for free. It was however pretty slow, and disconnected every hour or so...

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chadikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2009

k i went to atlas hotle due technichal difficulties..with our flight... our flight to morroco was one hour late..due to this.me and my family were REALLY woried about missing our other flight in morrocoand then to lebanon.When in the plane it kept on estimating that we were going to make it on time but the plane had already left and our only choice was to take the second plane tommorrow! All because of them and there lsow butts. then we had to go to hotle atlas and sleep ther e for one night. in the dirty smelly bus..we drove to atlas hotel .outside it looked fine inside it was horrilble we waited an hour to get our room cards and i really had to go to the bathroom the bad thing was we couldnt sleep in one room as a family me my bro mom and dad. we had to sleep seperatly and our rooms were pretty far apart.Not following rules we slept together. then when we went to checkon our other room IT WAS ALREADY OCCUPIED and the girl who was in there was taking a SHOWER!! the worst thing was the food it was dirty nothing good all OLD the bed was stale if you throw it on the ground it would break i couldt even cut it to put some butter in it! AT night there was no water and even you wanted some you had to PAY you were only allowed one bottle and was really thirsty.the rooms were so filthy the bankets had like vomit spots! bathrrom was ok but in other rooms not good.Then one night we were sleeping and..my mom couldnt fall asleep so she turned the lights AND SAW BUGS!!!! AND EVRYTIME she killed them blood squirted out so i had to wake up to screaming and blood by my face..also it was noisy every night i heard slamming of doors and no one didi anything.EVERYone in the hotle was very unfriendly too and didnt help much. we were asking for like a card to talk to our relatives who were waiting for us in the airport and the person who worked there dindt know. i also went crazy from the bug and almost needed a docter we were all itching very much too !! please for the benifit of your help DO NOT GO THERE BEWARE!!! please read our reviews before!!

  • Stayed July 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank annienonamous556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Relax Airport

Property: Hotel Relax Airport
Address: Airport Mohamed V | Nouasser, Casablanca, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#26 Spa Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Relax Airport 3*
Number of rooms: 198
Official Description (provided by the hotel):
Relax Airport is located in the district of Nouasseur Casablanca, near the Mohammed V International Airport, and offers air-conditioned rooms with a private bathroom, satellite TV and free Wi-Fi. You will enjoy an outdoor pool, a sun terrace and a garden with a relaxing atmosphere. Relax from the Airport restaurant serves traditional Moroccan cuisine in the dining room modern style of the hotel. You can also enjoy a drink at the bar. An airport shuttle leaves the hotel every 30 minutes. Private parking is available for motorists. ... more   less 
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Also Known As:
Atlas Airport Casablanca
Hotel Atlas Airport

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