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“Deceived”

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Novotel Casablanca City Center
Ranked #18 of 75 Hotels in Casablanca
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Deceived”
3 of 5 bubbles Reviewed May 3, 2014 via mobile

Expensive for a quite bad service. The restaurant's cold, unfriendly as the service. You ask for a town map, you're given a copy with unreadable indications. You have to fly early in the morning, your breakfast is a cup of coffee with some cakes,standing up in the hall of the hotel.

Stayed May 2014
Helpful?
Thank CATBRU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, May 5, 2014
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your satisfaction following your stay at Novotel Casa City Center

I feel very much sorry for the inconveniences.

I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,197 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Denville, New Jersey
Level Contributor
385 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 bubbles Reviewed April 27, 2014

This was the hotel we spent the last 2 nights of our Gate 1 tour in and we found it clean and convenient for accessing the tram system so we can visit other areas of Casablanca. The rooms were small but clean and the bathroom was very modern. Buffet breakfast was excellent and wifi worked well in our room.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nancy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocala,Florida, U.s.
Level Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed April 24, 2014 via mobile

We spent the last nights of our tour at this property. The room was quite out dated, the furniture beaten up. Worst of all, the carpeting in the room and in the hallways was super disgusting. Make sure you bring slippers. On the positive side, the wi-Fi worked in the room without any problems, there was a hot pot for coffee, and a walk-in shower. Breakfast was okay, a little better than continental fare. We did have a burger at the bar, it was very good. The medina is close by, prices were better than any other place in Morocco. We ate in a seafood restaurant in the Port, which was excellent. I would have rather stayed closer to the seashore area, but this hotel served its purpose.

Stayed April 2014, traveled as a couple
Helpful?
Thank LynneOcala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casablanca, Morocco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed April 23, 2014

Arrived at the hotel late, as plane was delayed. Only it find that the two rooms I had paid for, and had a conformation number were not booked. The staff then suggested I call Australia and figure it out as it was not their fault. The gentleman who was looking "after" me then just walked away and stopped serving me. Waited for an hour to get up to my room.
The room is lovely, but not worth the muck around and general rudeness of the staff.

  • Stayed April 2014, traveled with family
    • Service
Helpful?
Thank Johanna I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear,

Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your satisfaction following your stay at Novotel Casa City Center

I feel very much sorry for the inconveniences.

I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.

I certainly would be very pleased to see you again on a next visit at Casablanca.

Please accept my sincere apologies.
Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Casablanca hotels

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

I was at Casablanca for business and discovered this excellent hotel.
Excellent location near Casa port very delicious breakfast which diverse choice of food. Although the rates seem high at first glance but for the city and compared to other hotels I think its an excellent deal. I recommend this hotel for everyone and if you in Casablanca for business don't even hesitate!!!

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed April 22, 2014

We stayed here twice on a tour of Morocco. While the accommodations are adequate The temperature control ind the room did not work and the food was less than ideal. The second time we stayed at the end of tour trip they would not allow our driver into the parking lot. Then when we entered the building we had to go through a search of our bags. When I asked at the front desk during our check in what the issue was, he replied, it is better for you. I am very angry. If there is a security threat then he should have advised us and gave us the opportunity to go elsewhere. If the extra security was due to a guest then, he could have simply said so and did not have to divulge who. We called maintenance regarding our air conditioning and when he came up he told it was working and he had just turned it on. We had it set at 5 degrees c and should have been freezing but could not even sleep with a blanket on. And although Morocco has made a law regarding no smoking in public places, the smoke in the dining was unbearable. The food was no better. We order a ginger with shrimp soup, and when it was served it was barely even tepid and mine did not contain any shrimp. We ordered a chicken supreme with a honey and spice sauce, and when it arrived at the table is was a sliced chicken breat with some type of red tasteless sauce. We won't ne back to this hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherrycht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear,

Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team.

I hope this incident will not leave you with a bad impression of the Novotel Casa City Center and I hope we will have the pleasure to welcome you again very soon.

Thank you again for taking the time to contact us and please accept our sincerest apologies

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
130 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

The Novotel Casablanca City Center is a very nice establishment, just minutes away from the Medina and Casbah of Casablanca. My wife and I stayed at the hotel for one night, the last night of our tour of Morocco. The rooms are large, comfortable and clean, The higher up in the hotel they are, the better the views. The corner rooms have views of the Hassan II Mosque and the port. There is free wi-fi throughout the hotel. The free breakfast is nice, but nothing to write home about. There are many other eating options in the area. I would suggest the Novotel to anyone looking for a good place to stay in the Casablanca area.

Room Tip: The higher floors have the best views!
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevorbord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hakim M, Directeur général at Novotel Casablanca City Center, responded to this review, April 28, 2014
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Casablanca City Center

Property: Novotel Casablanca City Center
Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Casablanca City Center 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 
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Also Known As:
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Casablanca Novotel

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