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“4 stars hotel with 3 stars staff and service”

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Novotel Casablanca City Center
Ranked #22 of 76 Hotels in Casablanca
Paris, France
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“4 stars hotel with 3 stars staff and service”
Reviewed June 16, 2013

Check-in was OK because I am a platinum Accor card holder. Room was OK because the hotel is brand new, bed also...BUT the room was not cleaned properly for a 4 stars, also the staff for the room service are not smiling at all, more if you order a simple small casear salad (almost 10 Euros, cold chicken not grilled!!!!) and do not give any tips. By the way, the hotel is located next to Casa main railway station. DO NOT TAKE the white taxi in front of the hotel, just walk 30 meters and get a red taxi, the price is up to 10 times cheaper if you want to go to any place in Casa. Same for the airport, take the train to Casa Voyageurs station, 6 times cheaper than a white cab.
The staff are not friendly except the door security guy. There are small 3 stars hotel in Casa with more friendly staff and better locations. I think more stars the hotel have and less friendly and more arrogant is the staff ;-)
By the way, the apple pie is very very very expensive, 15 minutes by walk you will find very good restaurant and bakeries.

Room Tip: Choose on the back of the hotel, to not hear the calling prayer
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bahaj_abou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, June 17, 2013
Dear,

Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center

I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team.

I hope this incident will not leave you with a bad impression of the Novotel Casa City Center and I hope we will have the pleasure to welcome you again very soon.

Thank you again for taking the time to contact us and please accept our sincerest apologies

Best Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,247 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
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English first
Campbell, California
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 5, 2013

This hotel is VERY westernized, and that was my favorite thing about it. It was clean, modern, AC worked well, and very close to the city center, the port, and Rick's Cafe. Easy walk to all three. There really isn't that much to say about it; certainly nothing unpleasant except that it was more like a Hilton or a Hyatt than any of the other hotels we stayed at--sadly lacking in atmosphere unless you are looking for a convention hotel. On the other hand, we arrived here toward the end of our two-week tour, and I was frankly glad to see a place where everything worked like it's supposed to.

  • Stayed May 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rusty A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, June 8, 2013
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2013

I decided to stay here for my first few nights in morocco so that I could adapt to the time change and ease into the culture. As a solo female I wanted to ensure I was in a good location with helpful staff. This hotel was a fantastic choice :)
The rooms are exactly as pictured which was a pleasant surprise. Very clean, modern and the windows also open. The tv has a few english channels, the minibar was stocked with typical beverages and I had plenty of towels and pillows. Also I had free wifi in my room which was incredibly helpful.
What really made this hotel wonderful was the staff! My French is horrific but thankfully most of them speak English :) They assisted me with walking directions to a small grocery store so that I can purchase snacks, made sure the red taxis would take me places with the meter on (most never wanted to turn it on which would then be double the price) and they always made sure I was doing good. Everyone had smiles and a very helpful attitude. It was highly comforting to know that they were there if I needed them.
I ordered room service two nights and it arrived quickly and for spaghetti it was good. I paid for the food in cash and while the server never had change on him he always came back several minutes later with it. The staff here works hard so don't forget to tip ;)
My room had a sea view with great views of the mosque. It was nice to relax by the window at sunset while enjoying some tea.
in many hotels room service will simply enter your room at anytime... Not here! I wanted full peace and quiet sometimes and they always respected my do not disturb sign. I left it on for two days. Then when housekeeping saw me emerge from sleeping in late she rushed to me to ensure I had everything I needed.
I'm checking out today and headed to different parts of morocco.... This was definitely a great hotel to start my trip with!
Tip: when u exit the hotel turn left and follow it down to the main road. Cross the Main Street (watch out for all the cars!) and there is a Pizza Hut. While I love to eat local cuisine I find it fun to try fast food places at least once on a trip as the menu is incredibly different than in the states.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brittney R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, May 29, 2013
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 27, 2013

Hotel is modern and fuctional as you would expect. Comfy bed, clean bathroom and drinks facilities in the room which for some reason I wasn't expecting, so quite a nice surprise. Location is quite good – fairly central and easy to get to both the train station and Hassan II mosque and the lovely old souk. Staff at Reception were nice. Breakfast is disappointing with only a very limited choice. Lobby was quite smoky, but that’s something you notice in Morocco as smoking is still allowed indoors. Eurgh. Luckily it is quite a big lobby so it’s possible to squash up against a wall away from the smokers!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmmyBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, May 28, 2013
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mermaid Waters
Level 6 Contributor
170 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed May 24, 2013

Spent two nights in a Superior Room with view of the sea and Mosque. Lovely bright room, not huge but very adequate. Good bathroom with plenty of space and good towels. Tea and coffee in the room. Lovely breakfast and very pleasant staff. Costs about 50 MAD in a taxi from Casa Voyageurs and withing walking distance of the centre of town and the Mosque. Was very pleasantly surprised with the quality of the hotel, would definitely stay here again as was good value for money.

Room Tip: Superior rooms with a view are definitely worth the extra
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, May 27, 2013
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 10, 2013

it was our second trip to this novotel and we can say, that it is apretty good hotel - modern interiour and mostly friendly staff there. good location,just 10 minutes walk awayfrom casablanca center and tro the main shopping street. directlyin front of this hotel is the fishmarket and the cty train station (train to airport!!!). room wasoutfitted in the usual novotel design and we had a nice view from the room to the garden.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank benandcande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, May 11, 2013
Dear ,

First I would like to thank you for choosing le Novotel Casa City Center.

I will not hesitate to share your comments with my whole team.

I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North of London
Level 6 Contributor
336 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed May 7, 2013 via mobile

Stayed one night only as part of a tour. Arrived late and a platter of cold meats and fruit awaited in our room. Room had tea and coffee facilities and good bathroom. Breakfast delightful assortment of hot and cold foods. Very good would be happy to stay longer. Also had currency changing facilities and free wifi.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BerkoBoy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotelcasablanca, Directrice d'exploitation at Novotel Casablanca City Center, responded to this review, May 8, 2013
Dear,

First I would like to thank you for choosing Le Novotel Casa City Center.

Thank you very much for your message. I appreciate that you take time to give us your positive feed back!

I will not hesitate to share your comments with my whole team.

I hope we will have the pleasure of welcoming you in the very near future!

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Casablanca City Center

Property: Novotel Casablanca City Center
Address: Angle Zaid Ouhmad | Rue Sidi Belyout, Casablanca 20190, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Luxury Hotel in Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Casablanca City Center 4*
Number of rooms: 281
Official Description (provided by the hotel):
The Novotel Casablanca City Center is a 4 star hotel offering 281 rooms (including eight suites) located right in the centre of Casablanca, a short distance from the old Medina and the prestigious Hassan II mosque. The hotel offers five meeting rooms, ideal for conferences or seminars for up to 250 people. Whether on a business trip or holiday in Casablanca, you will be charmed by our Lounge restaurant and bar and our comfortable rooms featuring satellite TV and WiFi internet. ... more   less 
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Also Known As:
Novotel Casablanca City Hotel Casablanca
Accor Casablanca City Center
Casablanca Novotel

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